mrcharlie3531
September 6, 2013, 04:11 PM
I ordered Grips for my mod 60-7. I placed the order on 9/1/13. I received an email your order has been received. "Thank you". I am not expecting them to arrive the next day. I just look forward to a follow up email that reflects shipping. (maybe a tracking number)
I just called S&W Customer Service and spoke with Paul. He told me S&W is testing out new Online Software and trying to fix the bugs. "trying to keep up with high demand"
I can totally understand that. "He was not sure when any Online Orders would be shipped" I asked how long? "maybe 6 weeks" Sir " Can I cancel your order?" It is a current problem with any online order.
When I placed the order online. There was no mentions of these so called delays on the S&W website.
I have to give Paul credit where it's due. He was very cordial and professional with me over the phone. I also paid him the same courtesy back. I felt bad for the guy. I couldn't take these phones call all day long.
I have a computer background. The S&W Website looks very professionally well done. Unfortunately It is not working for them. They need immediate quick updates.
Paul gave me my order cancellation number. We can't email it to you. I had to write it down.
I just called S&W Customer Service and spoke with Paul. He told me S&W is testing out new Online Software and trying to fix the bugs. "trying to keep up with high demand"
I can totally understand that. "He was not sure when any Online Orders would be shipped" I asked how long? "maybe 6 weeks" Sir " Can I cancel your order?" It is a current problem with any online order.
When I placed the order online. There was no mentions of these so called delays on the S&W website.
I have to give Paul credit where it's due. He was very cordial and professional with me over the phone. I also paid him the same courtesy back. I felt bad for the guy. I couldn't take these phones call all day long.
I have a computer background. The S&W Website looks very professionally well done. Unfortunately It is not working for them. They need immediate quick updates.
Paul gave me my order cancellation number. We can't email it to you. I had to write it down.