Brommeland holsters

[Bigtrike]

Ordered a holster from Brommeland in early October 2006. After several emails over the months, he stated there is a problem with acquiring the quality leather neccesary for the holsters. Although I've been waiting patiently, 5 months seems excessive. I decided on a Brommeland holster from posts on this website and from what the Brommeland website displayed. Is anyone else having problems with this company?

[mwwile]

Head on over to the CombatCarry forum. Mr. Brommeland's supply problems, illness and etc. are discussed. Many folks are waiting for their holsters. They will arrive. From what all his customers say, it's worth the wait.

[WmCC]

Andrews Custom Leather. The best leather craftsmanship I've ever seen. His holsters should last two lifetimes.

[HappyGunner]

I have ordered belts from Gary Brommeland and I can tell you his word on when he will ship your order is nothing but a guess. Get ready for a long long wait. Also I bet he hit your credit card quickly say in 3 t0 4 weeks after you placed order. Gary likes using his customers money while they wait. You can e-mail Gary call Gary it won't speed him up any. He has a million excuses I have heard them all. Like hes busy filling orders for our fighting men in Iraq, and hes still getting his shop setup after his last move. He can't get quality hides. on and on and on. Truth is Gary just works at his own pace. BIG problem is he charges your credit card and lives off your money. This I can't deal with so I won't ever again buy anything for Gary Brommeland.:mad: You just can't trust this guy his word is flat no good.;)


I highly recommend getting belts from Rafters Gun leather
http://www.raftersgunleather.com/Belts.htm
and holsters from Comp-Tac
http://www.comp-tac.com/

[Bigtrike]

Thanks for the .02 worth. Checked the forum at ConcealCarry. May spend more time over there. Happy Gunner is right, except my card was tapped in just a few days. Seems like everyone eventually gets their holster and is happy when they do. I should like mine just fine.

[HappyGunner]

I am not saying anything about the quality of Gary's work. it's good. But I really don't like someone saying you will have what you ordered in 3 to 4 weeks and then 3 to 4 Months pass and still nothing. :mad: It took about a year the first time I ordered and 9 Months the second time.:rolleyes: And each time my credit card was charged in about the first Month.:( Anyway I won't deal with anyone who lies and gives me a raw working over dealing. Most of the people I have del't with in past years have been honest and upfront If it's going to be 16 to 20 weeks like at Milt Sparks they say so. And they don't hit your credit card until they ship. :)

[Sharp Phil]

I have a friend who's had a belt and holster on order with Brommeland for over a year. He's been repeatedly told it's going to be done. I can't remember what he told me the original estimate was, but it was not a year.

I have no problem with someone who says, "I have no idea how long this will take," or even, "I said it was going to be four months, but I'm just too bogged down," or "There's a reason for the delay, I'm doing what I can." This can only go on for so long, however, before I think the customer is entitled to a refund of any downpayment he made.

Over the years one hears of so many knife makers and holster makers and other custom manufacturers whose completed work is absolutely top rate (I've never heard anything but praise for Brommeland's craftsmanship, for example, and the infamous knifemaker Allen Blade was said to be a fine craftsman when he actually filled his orders) but who seem to have real problems filling orders when they estimate they will fill them. This does a disservice to the customer, who is owed a realistic assessment of how long he's going to have to wait for the product one presumes he thinks he needs.

[Eric Larsen]

Well...like Ive said in other threads about Gary, give him a call and talk to either Remy or him and see what is up. He has had stuff thats out of his control and had no way of knowing it would further delay production of certain things.

I know....myself and 6 other makers I know of have all had problems with our Main Leather Supplier and had to return things at least 2 times in the past 6 weeks....that puts us around 8 weeks behind and have no way of predicting if and when that will happen.

Wmcc...Although I agree Andrews makes some great stuff...its recommended that you stick to the topic at hand when posting a reply to a specific subject.

My best advice to anyone who has a question with a certain maker is just keep in contact with them, thats what I tell my customers.

Shoot well and god bless

[HappyGunner]

If you don't get the OK to do so from the buyer for the seller to collect money on his or hers credit card before having the product ready to ship. IMHO is just plain not right.:eek: Notice I am stopping short of saying it's stealing or using moneys the seller has not earned yet.;) But IMHO it really boils down to the the fact the seller is using someones money to live on before he earned it and thats just not right.:mad:

If you place your order with Gary Brommland or any other Belt and Holster maker and they tell you it will be six (6) to ten (10) weeks you will get your order and then quickly chargers your credit card the full amount of sale without ever asking you or telling you they are doing so. And then twelve (12) Months later you don't have your order.:( Something is really wrong and this is the main reason I and others are here posting what has happened to us so others in this Forum will know the real facts before they place their orders and give their credit card numbers out.:mad:

[Eric Larsen]

Sharp Phil.... Ive talked to Gary about your friends order and he let me in on his side of this story.

It turns out your friend had a run of bad luck and got FUBAR'D in a car wreck. Laying him up for quite a while and Gary felt like giving him a break by substantially discounting his order..therefore helping him out. He told him that he would get worked in when he could.

He also ordered a rather large length belt, 54" inch, and was also notified at the time of order that this would take a very long time to get leather to accomidate the length needed to make it.

I can attest that hides that size, without brand marks, scratches and range marks are very few and far between....

On top of Gary's supplier problems, which myself and many other makers have encountered as of late and the situation with your friend....Ive been told by Gary personally that its getting done now and will ship very soon.

This is straight from Gary and am only repeating it...so dont shoot the messenger....

"Quote from Gary" "In my opinion, this is just one of the many instances in which Mr. Elmore shoots his mouth off without gathering all of the facts first! For those of you are familiar with his posts on the various forums, this should come as no surprise!"
End Quote....

Hope this clarifies things a tad.....

Anyway........

God bless and shoot well.

[Sharp Phil]

So Brommeland's response to questions regarding his customer service is to insult me? I can't say I'm surprised. I'd never heard of the man until I got into an argument with him at CombatCarry, and it was pretty obvious he was too busy telling the world he was always right ever to actually hear anything to the contrary.

My friend never asked for pity and never asked Brommeland for a discount of any kind. He placed his order more than a year ago and was repeatedly promised delivery, in exactly the same way as other customers have reported. He's never been anything but patient with Gary. It's a shame Mr. Brommeland feels it's necessary to respond with vitriol when he could instead simply do his best to fill the order. That's not how I would treat an unhappy customer.

But then, does that really come as a surprise? This is not the first thread I've seen on this topic -- but I'm the problem?

I'm telling you, the firearms community does NOT need more custom and semi-custom makers (of holsters, knives, whatever) who act like they're doing their customers a favor when they complete an order. For the sake of argument, though, let's say I don't know what I'm talking about. Let's say in my friend's case, the delay is more than understandable.

That's just one customer. What about the others?

http://forums.1911forum.com/showthread.php?t=167237&highlight=brommeland

[Sharp Phil]

Oh, and while we're quoting, Eric, I thought this post by T. Kanaley at the 1911forum was particularly worth repeating.

Eric, you're more than welcome to defend the actions of your own business practices if you feel they need defending. If Gary doesn't mind you speaking for him, then you're more than welcome to act as his spokesman as well. However, you don't speak for my business and you apparently haven't a clue how others, who haven't had to endure the critism of excessive tardiness on their processing of customer orders, are running their business's. And I really don't think they appreciate you lumping them in with your own personal shortcomings, either!

Personally, I'm a little tired of you and a few other makers justifying what you do, with the excuse that "we all do" when in fact, most of us don't! A similar topic came up in a debate recently on another forum about charging customer cards up-front. I won't get into the nuts and bolts since it has nothing to do with this thread, but I will say that several of us had to take time from our busy schedules to clarify the matter. "Not all makers" indulge in charging cards up-front as had been suggested.

Business practices that are sound, shouldn't need any justification or reason to defend.

But, hey, I'm just the messenger. That's just a quote.

[BobK]

I too have waited since Oct 2006 for a holster. I asked for my money back the other day. We'll see if I get it. From the previous posts, it looks as though there are more problems than just aquiring leather. A year for a holster!! No way. That's just wrong.

[BobK]

After 23 weeks, several emails, a few insults aimed at me, I finally got a refund. This guy won't be getting any referals from me.

[HappyGunner]

Well when I would comment on anything in the famous or un-famous Combat Carry forum they ganged up on me quickly. Then I no longer was a member. 86ed :rolleyes: So much for the Combat Carry forum never could understand the Combat Carry thing. Just a bunch of mall hunters IMHO.

If you want to see a really nice gun belt this is the one I picked up last Saturday from Rafters "S" when I was at their table in the Wanenmacher's Arms Show in Tulsa.
http://s168.photobucket.com/albums/u199/photobug4741/?action=view&current=RaftersElephant.jpg

[bulbboy]

I live in Tulsa and missed the show last weekend. How was it?

[HappyGunner]

The show was BIG and FULL of people as it always has been. There was plenty of everything I skipped last years so it was really great to have a go at it again.:) I was surprised that Comp-Tac skipped the show they have had lots of buyer in past shows and I wanted to try the fit of some Mag. holders. There was lots of boxs of Ammo. being sold bet the buyers had fun trucking it out to the parking lots. I parked in the old race track area and it's a good mile from there to the shows building.:( But even having to get around people just standing around the tables talking and dragging small children around. It was a good show.:)

[BobK]

HappyGunner, that forum never impressed my anyway. If you look around at other forums, Brommeland himself has been banned from at least one forum for running his mouth. After doing some research, I was able to put together a picture of what he is really like. I feel lucky to have gotten my money back.

[sequimgunz]

I too have had a problem getting my holster from Brommeland, and find it pretty frustrating. I ordered it on 8/15/06, paying for it on the spot with PayPal. I sent him a note asking for confirmation of my order and received a courteous reply saying they were backed up about 16 weeks. Hearing this, I just said I hoped to receive it by Christmas.

On 12/17 I sent an inquiry, stating that it had been 16 weeks and asked if Christmas delivery looked likely. I received a reply saying "it is scheduled for delivery the first half of January".

On 1/24/07 I sent another note asking, "soon?" and received a reply saying "I should be shipping it out in 10-14 days".

on 3/15 I asked, "Are we coming close? I had really hoped to have this about three months ago." and was told the order was in a "hot stack" and would be going out in a week.

Today I sent another note asking for a realistic estimate, so I'll see what happens. More and more, I feel like Charlie Brown getting ready to kick the football. I'm sure that when my holster finally arrives, I will be very happy with it, but it's highly unlikely I will ever order from Brommeland again, as it's just not worth the looooooong wait and hassle. I really don't like being a PITA by asking all the time, but every time I asked, it was beyond the time they said it would be shipped. Guess I'll just have to hunker down and hope for the best.

[BobK]

Demand a refund. Don't put up with being lied to. There are other holster makers out there.

[sequimgunz]

I'm about two clicks away from doing just that - demanding a refund and an end to the frustration. But just a few minutes ago I received an email from Remy stating that Gary had finished my holster today and is just waiting for a shipment of snaps (for the belt loops) to arrive. I'm told I will have it in my hands next week.

OK, Lucy - I'm really going to get to kick it this time. :rolleyes:

[HappyGunner]

There are many other really quality holster and belt Mfg.s and Dealers selling their products. We must not paint all with the same brush.;)
You give someone a chance and in my case two chances.:( And then you just must move on and find someone who will get your order out in their time frame given to you.:)

Just hoping this and other posts have saved many from the same pitfalls as I and many other have fallen into when dealing with the wrong people.:rolleyes:

[martlet]

That's so true. There are numerous quality holster makers out there who not only give you a realistic ship date but also deliver in several weeks for equal or lesser cost. I long ago stopped giving my money to people like that.

Sure, people love his holsters, but I love mine too. The difference is mine were less money and I was able to "love" it in about 3 weeks, as opposed to 6 months.

[Gideon46]

Wow, rough thread guys :o

I'm a member at Combat Carry and a few other similar threads. I enjoy them all and learn a lot from them all. And they're all like any group of people, some of the folks are nice, some know a lot, some know very little but think they do....

I just ordered a holster from Mr. Brommeland. I'll let you know how it turns out. I did a lot of research and feel his Max Con V will be an ideal IWB for my Kahr P9 but we'll see.

I think a sometimes guys get into small businesses like making holsters and find it's challenging making a quality custom product while also keeping up with the whole business side of things. I have a friend how makes custom leather tack for horses. He get's a lot of business and had to actually cut back becasue of how hard it is to meet the demand.

I will say that when some of the holster makers were talking about their leather problems, so was my friend. He's been doing this for over 40 years and says that the leather market is the worse he's ever seen it and is always complaining on how hard it is to get good quality leather at a good price.

If you're curious, when I placed my order with Brommeland he specifically asked me if I wanted my card charged now or when he "started" on my holster. He said he offered that because of how common it is for people to use debit cards and how they like their card to be charged right away. I actually apprecited that because I typically request that very thing although this time I used an actual credit card.

If a guy doesn't keep his word or give good customer service even to those who aren't very good customers, then that's not right but I think it's a shame that people get banned from forums or dog members of other forums in grand generalizations. By the way, I'm not a mall hunter:D

I'm a pastor and a retired AF NCO who loves his God, country, family and a good weapon. So we should only put the shoe where the shoe fits.

I know in my business (I work a secular job too), there are customers who think we're lousy because we messed up and everything went wrong at the wrong time and their perception was all bad. Can't blame them but our company is actually quite good, really :) I'm gonna give Mr. Brommeland the benefit of the doubt and see what happens.

Anyway, I enjoy this forum too and enjoy checking out the holsters of many of our good custom holster makers. I wish I'd learned how to do it as a young man as it seems like a fun way to make a living unless you get behind, mess up, loose your temper or have rude customers as I'm sure they do from time to time.

Anyway, God Bless and I'll let you know how my order turns out...
God Bless
Gideon

[GoatBeans]

I placed my order back in April of 2006 with Brommeland and was promised a 6-week turnaround. After a years worth of bull-oney excuses and numerous promises that my order was ready, that Gary character was actually angry at me for wanting my order!!!!! What a dingleberry!!!! Over a year's worth of waiting and he was angry at ME as if it were MY fault that HE can't deliver within a YEAR ?!?!?!?! When he nastily offered to refund my money, his comment was that "getting me off his ass was well worth the refund". A year's worth of patience and he claims I was "on his ass"? This guy is a putz of monumental levels. I refuse to do business with someone who clearly has his head stuck up his butt....to be rather polite about it.

[BobK]

Yeah, you can tell the guy is a loser.

Gideon46, I wish you luck. I also did some research on Brommeland and got screwed. There are many other quality holsters out there made by nice folks who don't lie to their customers and then cuss them out and call them names when we wonder what's going on. Mr Brommeland treated me in such a manner that I will do what ever I can to discredit him so he loses business. Since profanity is not allowed, and you are a pastor, I will refrain from telling you just how I feel about this arrogant low life. Use your imagination.

[peterex]

I've been waiting a year for a Brommeland holster. I too have had promises made by Gary Brommeland regarding when my holster would be arriving. It has all apparently been lies. Although I've always been polite in the past while making several different attempts to find out what was going on, I finally sent him a very pointed note asking for my money back. He sent one of the nastiest replies I've ever received from anyone. Name-calling and the whole nine yards.
This guy is a first class nut case and I would not recommend him to my worst enemy. I've actually purchased two holsters from him in the past and they were very well made. But he's not reliable as a business man and obviously can't deal properly with customers. As some others have mentioned in this thread, he took my money when I placed the order a year ago and has kept it since then. So beware.

[BobK]

It's really too bad that more people don't see how Brommeland runs his business. He wouldn't be in business long if they did. I got the same nasty replies from that idiot. Like I said before, I will do all I can to steer people away from him. There is no excuse to treat people the way he does.

Ordered a holster from KD Holsters a couple weeks ago. I'll let you know how it goes. Planning to get a Sparks holster soon also.

[Gary Brommeland]

Bob K;

You sir, are in my opinion a liar. How did you "get screwed"? You asked for a refund, and you got one 4 BUSINESS days later. This constitutes a "screwing" to you?

To the rest of you, here's the deal: We had supply problems that have resulted in hugely excessive delays that are entirely beyond anything that I can control. And yes, we are at least 6 months behind schedule in our deliveries. However, every single customer who has enquired about their order status has been advised of these circumstances. Everyone who has asked for a refund has been issued one. However, the simple fact remains that I cannot make holsters without leather, and for about 6 months we simply could not get the material that we need. I could have made POS holsters, and in retrospect this would have been a wiser move from a purely business perspective. However, that's not what we do here. We do quality work - nothing less. I can see from this thread that my committment to my customers has been richly rewarded.

If a customer wants a refund, ask and you'll get a refund. If a customer wants their order, they'll get said order as soon as it is possible to deliver. If a customer conducts themselves as a civilized human being, I will respond to them accordingly. If a customer acts like a complete ******* (Bob), you'll be treated in kind.

I have worked at a net loss for nearly a year in order to fill these orders. This has been a year of 70 hour weeks and I have put my heart and soul into trying to give the best service humanly possible under the circumstances. I have no monetary incentive to do so - this is simply a matter of integrity. If I was the scumbag that some of these loudmouth anal orifices contend, I would have simply filed bankruptcy and said adios to all of my obligations. However, I refuse to even consider doing such a thing. Instead, I am honoring EVERY SINGLE order - either by filling it or by issuing a refund. Why the Hell would I do that if my intentions were anything but honorable?

Internet experts can sit on their asses and shoot their mouths off all they want, but none of you accurately portrayed the circumstances of your "Brommeland Experience", and quite frankly I no longer care what any of you think.

I will continue to make the very best holsters humanly possible and deliver them as soon as I possibly can. For those who want to wait, I'll make sure you get exactly what you paid for. For those who do not want to wait, politely asking for a refund will result in a refund. However, I am sick and tired being the focalpoint of a bunch of malcontent bitches - ordering a holster from me does not give you ownership of me, and I am sick and tired of people acting as though they own me. They DO NOT!

[Gary Brommeland]

PeterRex,

You too are a liar, in my opinion. I offered to upgrade you to a holster costing twice as much for no additional charge because of the delays. You responded by calling me a thief. If you had acted like a gentleman, you would have been treated as such. Instead, you insulted me and called me a thief.

On what freakin' planet do you think it is OK to go around slinging such accusations? If you wanted a refund, all you had to do was ask. This is what prompted me to share my true feelings about you.


What you (and Bob) fail to realize is that if you pick a fight with me, you're gonna get one. If you had acted like a civilized human being and simply asked for a refund, you would have been sent one without my calling you "A pompous, self important ass" and telling you to plant your lips upon my anus. But again, if you want a fight, you'll get one. You asked for it, and you got it.

[BobK]

Gary, I have talked to at least 20 people online and face to face about your crappy customer service. They all confirm what I've said about you. Who knows how many more there are that are still waiting and have not spoken up. It is you who is a liar. That has already been proven time and again. You cite lame excuses for your dishonesty and lack of integrity.

I never picked a fight and was never rude. You got pissed when I asked for a refund. Yes, you make an excellent holster. But that does'nt give you the right to treat people like crap.

I frequent several forums and your name has been trashed several times for many reasons. So it's not just a select few who have spoken up about your lack of service.

Remember? 8-10 weeks? Almost 30 freakin weeks later and I FINALLY got something out of you. Too bad in was a refund instead of a holster. Your business practices will one day be your undoing.

A fight? Please! Humor me some more. Just go away to that other forum that you run like a nazi. I'll still be here telling the truth about you.

[BobK]

Also, 70 hour work weeks and working for a net loss are YOUR problem! All you had to do was be honest. But you did not.

HONOR you orders!? There is'nt an honorable bone in your body. Otherwise people would'nt be getting lied to and having to wait over a year for a stinkin holster. This is'nt about your logistical problems or whatever lame excuse you may have. It's not about waiting for a high quality holster. It's about how YOU treat people and YOUR obvious lack of planning and inability to run your business the right way. As a result, you resort to lieing to new customers to keep the money rolling in. Just like you did to me.

No. You showed up here to try and discredit a few of us. In two posts you have managed to discredit yourself instead.

Fight? Like I said, humor me some more. The fights over and you lost. Your just too stupid to know it.

[Gary Brommeland]

Here's where things started to go south with Bob K. :

His email to me:

From: bob k
To: [email protected]
Sent: 3/29/07 11:29:54 PM
Subject: RE: Holster


Gary, Remy, I need a refund please. I have waited long enough.

First payment of $91.95 Oct 19 2006

Second payment of $84.95 Jan 29 2007

Total $176.90

Paypal ID: [email protected]

Thank you, Bob


My Reply:

Hi Bob,
We'll be happy to refund your money. I need to transfer some money into my PayPal account, so it won't happen for a few days. Thank you.
Gary Brommeland
Brommeland Gunleather
www.brommelandgunleather.com
P. O. Box 813, Sneedville, TN 37869
423.733.1779


His response:

How many days do we need? Sure the bank was closed Sunday. But you still had Friday, Saturday, and today.

I don't know whats going on and I don't really care. You made promises you could'nt keep. I also have two friends with pending orders from you. The three of us have been givin three different reasons why you have'nt delivered on time. So something fishy is going on or your having a real bad string of luck recently. I was patient, nice, and understanding. I waited much longer than I should of. I will not play the waiting game for my money. I need to buy a holster soon. Pay me now and lets move on.

I never complained about you in public or internet forums. So far things have been nice and cordial. Let's keep it that way.

Thanks, Bob


My Reply:

We can keep things as cordial as you will allow. There's nothing "fishy" going on here, and screw you for saying so. Your money will be refunded as soon as a deposit posts to the PayPal account. That takes about three-five BUSINESS days.


His response:

YOU said a "FEW" days!! Five days is NOT a few days.

No, we will keep this as cordial as YOU allow. I could paste your name all over the internet as someone to avoid but I choose not to do so and take a more mature approach to this.

YOU said 8 weeks initially!! Not me! It's been a hell of a lot more than 8 weeks.

So i pissed you off did I? Welcome to what I've put up with from you.



My reply:


Kiss my ass.


Here's the documentation regarding his refund (it occurred 4/5/07, but the PayPal confirmation did not give a date):

Dear Gary Brommeland,


This email confirms that robert knueppel has accepted the $176.90 USD you sent.



----------------------------------------------------------------
Payment Details
----------------------------------------------------------------


Amount: $176.90 USD
Transaction ID: 8VX58051U83156615
Subject: refund
Note: Here's your refund. If you wish to rant and rave further, then do so to PayPal. I do not set their policies.


After receiving his refund, here's another one from ole Big Mouth Bob:


That's the best you got? Go ahead, keep up with insults. I'll do my best to ruin your pathetic business by posting your name anywhere and everywhere. Starting with Combat Carry. Google your name and see how many negative comments there are about you.
By the way, thanks for the refund. Now you can kiss my ass!






My point in posting these emails is simply this : Bob keeps making these wild assertions regarding my having "screwed" him, or some such bull****. These emails show clearly that his money was refunded promptly, and anyone with even a smattering of business knowledge knows that banks operate on "business days", not calendar days. From my viewpoint, he has demonstrated that he is simply very insecure and thought that he might get screwed, so he started a little pissing contest. Once proved wrong by getting his refund, he is not man enough to admit it and let it all go. Instead, by his own admission he is acting immaturely by his attempts at a smear campaign.

The other point I'd like to make is that I was polite and professional up to the point in which he started threatening to smear my name on the 'Net. My rules are simple, if you threaten me, or if you get rude with me - all bets are off and you will get back exactly what you give. If you're professional and well mannered, you'll get professional and well mannered. If you act like an [color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color], I can mix it up with the best of 'em.
There never was any hint whatsoever that he would be defrauded of a single cent, and he got the refund that he demanded, and got it in four business days.

Now, to the rest of my "Internet Jurors", I'd like for you to learn the entire story before shooting your mouths off about stuff that you have little or no firsthand knowledge of.
And, If you happen to be a person of Bob's character, I would think that you would be doing both of us a favor by buying your holsters somewhere else. So please, save the "I'm never going to buy a holster from this guy!" speech. If you haven't bought one in the past 23 years, you've proven two things: First, that you probably never would buy one of my holsters anyway. And Secondly, that I can get along just fine if you don't.

[BobK]

You just don't get it do you Gary. Go back and read my posts or at least try a little harder to comprehend what's being said.

You continually lie to your customers and give them delivery dates that you know can't be met. This has been proven more than once. This is wrong and dishonest.

You also continue to make lame excuses for your inability to deliver your product on a timely basis. Other "reputable" holster makers do not have a problem finding leather.

Yes, I wrote those emails. I'm quite sure you've received many like it from other pissed off customers. WHAT DO YOU EXPECT! It's funny that you choose not to include YOUR last two emails to me. You know. The two were you cussed me out.

As I said before. You keep digging a bigger hole for yourself. You cannot discredit someone who is telling the truth. I have nothing to lose. You do because your business success is due to the internet. It's certainly not from your great customer service. I also have nothing to gain by lieing. All you had to do is refund my money and keep your big mouth shut. But as you've proven here and on other forums, you don't know when to quit.

Once again, YOU LIE TO YOUR CUSTOMERS ABOUT YOUR DELIVERY TIMES THAT YOU KNOW YOU CAN'T MEET AND THEN STRING THEM ALONG FOR AS MUCH AS A YEAR OR MORE!!! THIS IS WRONG. AND WHEN SOMEONE VOICES THEIR DISPLEASURE, YOU ARE A NASTY SOB.

[Mal H]

The ranting, raving, cursing and general nastiness has gone on long enough in this thread.

Any further discussion along those lines must be done by email.

Closed.