If you ordered mags from S&W on 12/30...

tobnpr · January 11, 2013, 11:06 PM

Probably can forget about it...
I had ordered some P-Mags that day, and they showed in stock and I got a confirmation email, and order number...

Not having heard anything, and no charge on the card, I called today.

Seems they had " a trillion" orders that day, and it literally caused their server to crash, and many orders were lost...Mine was one of them.

They re-ordered, but refused to put my order back in place where it should have been- I'm at the back of the line. Not good CS in my opinion, but at least they haven't raised their prices.

Just a heads up for any of you that might have placed an order that day- you'd best call and check if you haven't received anything.

Ben Towe · January 12, 2013, 05:04 PM

I almost ordered some from S&W around that time, but Brownells price was so much better that I back ordered some through them. May take awhile to get them but I paid pre-insanity prices, so I'm happy.

2ndtimer · January 12, 2013, 06:52 PM

I received an email from S&W telling me the same thing. Luckily, I didn't really need the mags, but I kind of would have liked to receive the short 10 rounder for my M&P 15-22. It would be much nicer for shooting off the bench than the 25 rounders. I agree, though, kind of poor customer service, but given the volumes of orders they are receiving right now, it is understandable.

berettaprofessor · January 12, 2013, 08:00 PM

Why the heck would you order P-Mags from S&W? There are far better, higher-volumn and lower-priced distributors for those. Midway, Brownells Cabelas, etc all come to mind. Of course, nobody's got any right now....

The M&P 15-22 mags I could understand...

BillyJack3 · January 12, 2013, 08:08 PM

He ordered from them because they had them in stock at the time.

flyinpolack · January 12, 2013, 08:40 PM

Quote:

Why the heck would you order P-Mags from S&W? There are far better, higher-volumn and lower-priced distributors for those. Midway, Brownells Cabelas, etc all come to mind. Of course, nobody's got any right now....

They sold them for $14.99

RamItOne · January 12, 2013, 08:58 PM

They had em for $19.99 when I ordered dec 2X (sometime after xmas) but before the 30th. Hope mine is not affected, ordered 2 plus one 17rnd 9mm for my M&P.

I will have to call to speak w/ someone, called a few days and got automated response that all orders are on back order. Im content with waiting, but having the ordered canceled would be another story.

I ordered 5 PMAGS before xmas from USCav, 15.99 (with window), just says its on back order, now website doesnt even list the products when searching, even when using their product ID.

johnwilliamson062 · January 12, 2013, 10:35 PM

They can't put your order where you claim it was. By tomorrow every forum on the net will have a thread like this if they don't already. Everyone would be calling saying theirs was one of the orders lost.

Of course, you do have a confirmation number... Why don't you post it and I'll see what I can do with it

January 11, 2013, 11:06 PM	#1
tobnpr Senior Member Join Date: August 1, 2010 Location: Tampa Bay Posts: 2,214	If you ordered mags from S&W on 12/30... Probably can forget about it... I had ordered some P-Mags that day, and they showed in stock and I got a confirmation email, and order number... Not having heard anything, and no charge on the card, I called today. Seems they had " a trillion" orders that day, and it literally caused their server to crash, and many orders were lost...Mine was one of them. They re-ordered, but refused to put my order back in place where it should have been- I'm at the back of the line. Not good CS in my opinion, but at least they haven't raised their prices. Just a heads up for any of you that might have placed an order that day- you'd best call and check if you haven't received anything.

January 12, 2013, 05:04 PM	#2
Ben Towe Senior Member Join Date: March 6, 2009 Location: Middle Tennessee Posts: 974	I almost ordered some from S&W around that time, but Brownells price was so much better that I back ordered some through them. May take awhile to get them but I paid pre-insanity prices, so I'm happy. __________________ I prefer dangerous freedom over peaceful slavery.-Thomas Jefferson I would rather die on my feet than live on my knees.-Euripides

January 12, 2013, 08:58 PM	#7
RamItOne Senior Member Join Date: May 24, 2011 Posts: 925	They had em for $19.99 when I ordered dec 2X (sometime after xmas) but before the 30th. Hope mine is not affected, ordered 2 plus one 17rnd 9mm for my M&P. I will have to call to speak w/ someone, called a few days and got automated response that all orders are on back order. Im content with waiting, but having the ordered canceled would be another story. I ordered 5 PMAGS before xmas from USCav, 15.99 (with window), just says its on back order, now website doesnt even list the products when searching, even when using their product ID. __________________ M&P- the other dark meat https://petitions.whitehouse.gov/pet...rtant/DJyvnHz0

January 12, 2013, 10:35 PM	#8
johnwilliamson062 Senior Member Join Date: May 16, 2008 Posts: 6,108	They can't put your order where you claim it was. By tomorrow every forum on the net will have a thread like this if they don't already. Everyone would be calling saying theirs was one of the orders lost. Of course, you do have a confirmation number... Why don't you post it and I'll see what I can do with it __________________ $0 of an NRA membership goes to legislative action or court battles. Not a dime. Only money contributed to the NRA-ILA or NRA-PVF. Of course, you could just donate to the Second Amendment Foundation I was feeling pretty good, then I looked around and realized I am not swimming or on fire.

January 12, 2013, 06:52 PM	#3
2ndtimer Member Join Date: October 10, 2004 Posts: 94	I received an email from S&W telling me the same thing. Luckily, I didn't really need the mags, but I kind of would have liked to receive the short 10 rounder for my M&P 15-22. It would be much nicer for shooting off the bench than the 25 rounders. I agree, though, kind of poor customer service, but given the volumes of orders they are receiving right now, it is understandable.

January 12, 2013, 08:00 PM	#4
berettaprofessor Senior Member Join Date: November 23, 2008 Posts: 523	Why the heck would you order P-Mags from S&W? There are far better, higher-volumn and lower-priced distributors for those. Midway, Brownells Cabelas, etc all come to mind. Of course, nobody's got any right now.... The M&P 15-22 mags I could understand...

January 12, 2013, 08:08 PM	#5
BillyJack3 Senior Member Join Date: May 2, 2012 Posts: 261	He ordered from them because they had them in stock at the time.