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Old December 15, 2012, 07:51 PM   #1
Crashbox
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Join Date: November 3, 2009
Location: Lynden, Washington
Posts: 194
*MAJOR* kudos to RCBS!

About two years ago I purchased an RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers.

I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys.

I don't think I even filled out a warranty card!

HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!!
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Old December 15, 2012, 08:57 PM   #2
Dan Newberry
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Join Date: October 3, 2012
Location: Wytheville, VA
Posts: 215
indeed, RCBS has some great customer service.
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Old December 15, 2012, 10:00 PM   #3
solocam72
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Join Date: December 15, 2012
Location: Idaho
Posts: 221
I bought RCBS dies for my .257 weatherby and noticed I was getting a scratch on my new brass when I resized, it was coming from the vent hole, it wasn't bad but definately noticable so I contacted them about it and they replaced the sizer die no questions asked! I have been a fan of RCBS since I started handloading in the late 80s early 90s, I just recently purchased the same bench mount priming tool and I really like it!
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Old December 16, 2012, 09:00 AM   #4
David Bachelder
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Join Date: August 23, 2011
Location: Trinity, Texas
Posts: 610
++++++ to RCBS customer service. They really treat customers well.
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I load, 9mm Luger, .40, 38 S&W, .38 Special, .357, .45ACP, .45 Colt, .243 and 30-06
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