S&W Customer Service questions..?

codefour · October 24, 2012, 02:34 PM

I recently bought a new 627 Performance Center with a 5 inch barrel. The revolver shoots tight groups. The groups shoot 6 inches left at ten yards and I have to hold right over two feet to get on the paper at 50..! I looked down the barrel and it looks crooked with the naked eye.

So, will S&W make the proper repairs under warranty? What's everyone's opinion of S&W customer service?

Has anyone had similar problems with a new S&W revolver, specifically the 627?

Thanks for looking and responding.

Zhillsauditor · October 24, 2012, 02:51 PM

Most people think S&W's customer service is pretty good.

I would suggest using a plum line to see if it really crooked or just looks crooked. I would vice it if possible. And let another shooter try it (esp one with a different dominant eye). Then give S&W a call to send it to their repair department.

CPO15 · October 24, 2012, 04:26 PM

Sent my 681 in two years ago for the recall and had it back in a week. Saw a post on some forum yesterday from a guy who is still waiting after 4 weeks. Never read a post from someone unhappy with the work done when they get the gun back.

Well, maybe note"never", someone will always b**ch.

J A · October 24, 2012, 04:40 PM

I used S&W customer service with a 686 problem this summer. 14 days after it was sent it was back in my hands. Mine was a cylinder issue not barrel. There are a couple of threads on the S&W forum about canted barrels. They could be found with a search. It would be worth your time.

ShootingNut · October 24, 2012, 04:52 PM

My personal experience with S&W CS has been very good.
One would think a "Performance Center" series handgun would get
more than a second look before shipping.
Regards,
SN

oldgranpa · October 24, 2012, 04:56 PM

good service, but it took 2 returns to fix my 21A pistol. They pay all shipping.

codefour · October 24, 2012, 05:14 PM

Thanks for all the replies. I am going to ship it back tomorrow. I will let everyone know how this works out.

BigJimP · October 24, 2012, 05:35 PM

Don't ship it until you talk to them ...ideally to get a returned goods authorization form ...and maybe a prepaid shipping label..../ not sure how they handle it ....but I sure wouldn't just ship it to them without talking to them first.

October 24, 2012, 02:34 PM	#1
codefour Member Join Date: April 2, 2012 Posts: 51	S&W Customer Service questions..? I recently bought a new 627 Performance Center with a 5 inch barrel. The revolver shoots tight groups. The groups shoot 6 inches left at ten yards and I have to hold right over two feet to get on the paper at 50..! I looked down the barrel and it looks crooked with the naked eye. So, will S&W make the proper repairs under warranty? What's everyone's opinion of S&W customer service? Has anyone had similar problems with a new S&W revolver, specifically the 627? Thanks for looking and responding.

October 24, 2012, 04:40 PM	#4
J A Senior Member Join Date: March 1, 2009 Location: The Hawkeye State Posts: 139	Thumbs up on S&W repair I used S&W customer service with a 686 problem this summer. 14 days after it was sent it was back in my hands. Mine was a cylinder issue not barrel. There are a couple of threads on the S&W forum about canted barrels. They could be found with a search. It would be worth your time.

October 24, 2012, 04:52 PM	#5
ShootingNut Senior Member Join Date: December 27, 2006 Location: Wisconsin Posts: 1,417	Where Is Quality Control My personal experience with S&W CS has been very good. One would think a "Performance Center" series handgun would get more than a second look before shipping. Regards, SN

October 24, 2012, 02:51 PM	#2
Zhillsauditor Senior Member Join Date: October 19, 2008 Posts: 595	Most people think S&W's customer service is pretty good. I would suggest using a plum line to see if it really crooked or just looks crooked. I would vice it if possible. And let another shooter try it (esp one with a different dominant eye). Then give S&W a call to send it to their repair department.

October 24, 2012, 04:26 PM	#3
CPO15 Member Join Date: June 6, 2010 Location: Commonwealth of Virginia Posts: 76	Sent my 681 in two years ago for the recall and had it back in a week. Saw a post on some forum yesterday from a guy who is still waiting after 4 weeks. Never read a post from someone unhappy with the work done when they get the gun back. Well, maybe note"never", someone will always b**ch.

October 24, 2012, 04:56 PM	#6
oldgranpa Senior Member Join Date: June 5, 2006 Location: Alabama Posts: 209	good service, but it took 2 returns to fix my 21A pistol. They pay all shipping.

October 24, 2012, 05:14 PM	#7
codefour Member Join Date: April 2, 2012 Posts: 51	Thanks for all the replies. I am going to ship it back tomorrow. I will let everyone know how this works out.

October 24, 2012, 05:35 PM	#8
BigJimP Senior Member Join Date: February 23, 2005 Posts: 10,046	Don't ship it until you talk to them ...ideally to get a returned goods authorization form ...and maybe a prepaid shipping label..../ not sure how they handle it ....but I sure wouldn't just ship it to them without talking to them first.