started warrenty repair for my m&p9c :(

THORN74 · September 17, 2012, 07:40 PM

So i started a warrenty repair request tonight for my m&p9c .... I have had it since June and really like it , but so far after every range session the front sight has drifted left from recoil. This just won't due.

Its the first firearm I will have to send back to the Mr. Ill let u all know how it goes

Sent from my GT-P7510 using Tapatalk 2

Dragline45 · September 17, 2012, 09:02 PM

I wouldn't send a gun back for something as simple as a drifting front sight. Have em send you a new sight and knock the old one out with a non marring punch and hammer.

ponchsox · September 17, 2012, 09:28 PM

I hope you just sent the slide and not the entire gun over night?

THORN74 · September 17, 2012, 10:12 PM

I haven't shipped anything yet..... just filled out paperwork online. I would just fix it my self, but after drifting the sight back 3 times now , I want them to fix it .

I am waiting to hear what they want me to ship. I might call them and up grade to night sights? We will see.

Sent from my GT-P7510 using Tapatalk 2

fieldcoordinator · September 17, 2012, 10:12 PM

S&W customer service is the best! I've used them twice - once for a secondhand M&P 9C that was locking the slide back before the mag was empty and again just a month ago to send back a new Shield in 40S&W that was dropping the mag on the first 2 shots loaded 7 + 1.
Customer Service acknowledged both were known issues and to send it in. CS was extremely courteous, professional, and prompt. I had the gun back both times in less than 2 weeks from the day I dropped it off at FedEx using S&W's prepaid shipping label. In the first instance S&W's gunsmith even called me to tell me what he found and was doing to correct the problem, plus had touched up the trigger to correct a creep issue I had also mentioned on the note sent in with the gun!
I'm in no way affiliated with S&W or the shooting sports industry - just an average enthusiast like most others on the forum. So, this is an unbiased opinion when I say my experience with their CS made me a customer for life.

TunnelRat · September 17, 2012, 10:15 PM

Their CS is awesome.

That said, have you tried a little blue locktite?

THORN74 · September 26, 2012, 09:01 PM

So I got the shipping label Friday eve. Sent the gun out via fedex today.

Sent from my GT-P7510 using Tapatalk 2

THORN74 · October 10, 2012, 06:53 PM

Just got the email confirming my m&p is shipping back to me. Two week turnaround almost to the day

Sent from my Galaxy Nexus using Tapatalk 2

Justice06RR · October 10, 2012, 08:03 PM

Not too bad. That's why I love Smith&Wesson's customer service and warranty. At least you know if anything goes wrong that S&W has your back. They're firearms are awesome too.

Unfortunately the M&P pistols are known to have this issue with the front sights. Its one of the only downsides of the M&P. I'll take that over other mechanical issues anyday!

Kreyzhorse · October 11, 2012, 07:28 AM

Post an update after you take it out shooting again. I have zero doubts that your issue will be fixed however.

THORN74 · October 11, 2012, 06:33 PM

Well I looked her over .... the included letter just said replaced front sight. Looks centered and feels secure, but I won't get to shoot her for a week or so .... getting married next weekend and this weekend is booked .

Sent from my GT-P7510 using Tapatalk 2

September 17, 2012, 07:40 PM	#1
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 507	started warrenty repair for my m&p9c :( So i started a warrenty repair request tonight for my m&p9c .... I have had it since June and really like it , but so far after every range session the front sight has drifted left from recoil. This just won't due. Its the first firearm I will have to send back to the Mr. Ill let u all know how it goes Sent from my GT-P7510 using Tapatalk 2

September 17, 2012, 10:12 PM	#5
fieldcoordinator Junior Member Join Date: November 20, 2011 Posts: 8	S&W customer service is the best! I've used them twice - once for a secondhand M&P 9C that was locking the slide back before the mag was empty and again just a month ago to send back a new Shield in 40S&W that was dropping the mag on the first 2 shots loaded 7 + 1. Customer Service acknowledged both were known issues and to send it in. CS was extremely courteous, professional, and prompt. I had the gun back both times in less than 2 weeks from the day I dropped it off at FedEx using S&W's prepaid shipping label. In the first instance S&W's gunsmith even called me to tell me what he found and was doing to correct the problem, plus had touched up the trigger to correct a creep issue I had also mentioned on the note sent in with the gun! I'm in no way affiliated with S&W or the shooting sports industry - just an average enthusiast like most others on the forum. So, this is an unbiased opinion when I say my experience with their CS made me a customer for life. Last edited by fieldcoordinator; September 17, 2012 at 10:20 PM.

September 17, 2012, 10:15 PM	#6
TunnelRat Senior Member Join Date: May 22, 2011 Posts: 2,417	Their CS is awesome. That said, have you tried a little blue locktite? __________________ Guns don't kill people. Apes with guns kill people! - Robin Williams

October 11, 2012, 07:28 AM	#10
Kreyzhorse Senior Member Join Date: April 12, 2006 Location: NKY Posts: 10,815	Post an update after you take it out shooting again. I have zero doubts that your issue will be fixed however. __________________ "He who laughs last, laughs dead." Homer Simpson

September 17, 2012, 09:02 PM	#2
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 1,380	I wouldn't send a gun back for something as simple as a drifting front sight. Have em send you a new sight and knock the old one out with a non marring punch and hammer.

September 17, 2012, 09:28 PM	#3
ponchsox Member Join Date: April 28, 2012 Posts: 56	I hope you just sent the slide and not the entire gun over night?

September 26, 2012, 09:01 PM	#7
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 507	So I got the shipping label Friday eve. Sent the gun out via fedex today. Sent from my GT-P7510 using Tapatalk 2

October 10, 2012, 06:53 PM	#8
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 507	Just got the email confirming my m&p is shipping back to me. Two week turnaround almost to the day Sent from my Galaxy Nexus using Tapatalk 2

October 10, 2012, 08:03 PM	#9
Justice06RR Senior Member Join Date: December 21, 2010 Location: Central FL Posts: 910	Not too bad. That's why I love Smith&Wesson's customer service and warranty. At least you know if anything goes wrong that S&W has your back. They're firearms are awesome too. Unfortunately the M&P pistols are known to have this issue with the front sights. Its one of the only downsides of the M&P. I'll take that over other mechanical issues anyday!

October 11, 2012, 06:33 PM	#11
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 507	Well I looked her over .... the included letter just said replaced front sight. Looks centered and feels secure, but I won't get to shoot her for a week or so .... getting married next weekend and this weekend is booked . Sent from my GT-P7510 using Tapatalk 2