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Old September 17, 2012, 06:40 PM   #1
THORN74
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started warrenty repair for my m&p9c :(

So i started a warrenty repair request tonight for my m&p9c .... I have had it since June and really like it , but so far after every range session the front sight has drifted left from recoil. This just won't due.

Its the first firearm I will have to send back to the Mr. Ill let u all know how it goes

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Old September 17, 2012, 08:02 PM   #2
Dragline45
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I wouldn't send a gun back for something as simple as a drifting front sight. Have em send you a new sight and knock the old one out with a non marring punch and hammer.
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Old September 17, 2012, 08:28 PM   #3
ponchsox
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I hope you just sent the slide and not the entire gun over night?
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Old September 17, 2012, 09:12 PM   #4
THORN74
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I haven't shipped anything yet..... just filled out paperwork online. I would just fix it my self, but after drifting the sight back 3 times now , I want them to fix it .

I am waiting to hear what they want me to ship. I might call them and up grade to night sights? We will see.

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Old September 17, 2012, 09:12 PM   #5
fieldcoordinator
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S&W customer service is the best! I've used them twice - once for a secondhand M&P 9C that was locking the slide back before the mag was empty and again just a month ago to send back a new Shield in 40S&W that was dropping the mag on the first 2 shots loaded 7 + 1.
Customer Service acknowledged both were known issues and to send it in. CS was extremely courteous, professional, and prompt. I had the gun back both times in less than 2 weeks from the day I dropped it off at FedEx using S&W's prepaid shipping label. In the first instance S&W's gunsmith even called me to tell me what he found and was doing to correct the problem, plus had touched up the trigger to correct a creep issue I had also mentioned on the note sent in with the gun!
I'm in no way affiliated with S&W or the shooting sports industry - just an average enthusiast like most others on the forum. So, this is an unbiased opinion when I say my experience with their CS made me a customer for life.

Last edited by fieldcoordinator; September 17, 2012 at 09:20 PM.
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Old September 17, 2012, 09:15 PM   #6
TunnelRat
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Their CS is awesome.

That said, have you tried a little blue locktite?
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Old September 26, 2012, 08:01 PM   #7
THORN74
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So I got the shipping label Friday eve. Sent the gun out via fedex today.

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Old October 10, 2012, 05:53 PM   #8
THORN74
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Just got the email confirming my m&p is shipping back to me. Two week turnaround almost to the day

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Old October 10, 2012, 07:03 PM   #9
Justice06RR
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Not too bad. That's why I love Smith&Wesson's customer service and warranty. At least you know if anything goes wrong that S&W has your back. They're firearms are awesome too.

Unfortunately the M&P pistols are known to have this issue with the front sights. Its one of the only downsides of the M&P. I'll take that over other mechanical issues anyday!
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Old October 11, 2012, 06:28 AM   #10
Kreyzhorse
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Post an update after you take it out shooting again. I have zero doubts that your issue will be fixed however.
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Old October 11, 2012, 05:33 PM   #11
THORN74
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Well I looked her over .... the included letter just said replaced front sight. Looks centered and feels secure, but I won't get to shoot her for a week or so .... getting married next weekend and this weekend is booked .

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