Bad service at LG Outdoors

mes227 · January 18, 2011, 07:48 PM

Recently I did an on-line buy from LG Outdoors (of Montgomery, AL) of a simple $31 scope ring. The check out system kept rejecting my GunBroker.com user name though it was correct (I verified and I'm a fairly high-volume GB user!) Seven attempts at checking out followed by phone calls and emails over a couple of days -- to no avail, so I explained my problem to the service person who said they would cancel the say and "not to worry". So I bought the ring elsewhere - I had a $500 scope that couldn't be used for lack of a ring.

12 days later I get an email demanding that I pay. Many emails later they insist that now their check out is working and I must pay for the item. I explain that I've already bought the ring since it's been almost 2 weeks! They even admit in an email that the problem was on their end. Nevertheless they've now posted a Non Pay Buyer alert on GunBroker.

Seems unreasonable on two accounts: (1) I make a Herculean effort to pay for the item but their check out system failed, and (2) their customer service rep said they'd reverse the sale BEFORE I found another ring so I acted on that statement. I'll never buy from them again.

curt.45 · January 18, 2011, 11:33 PM

removed by Curt.45

my bad.

**Mal H** · January 19, 2011, 01:51 AM

I'm moving this to the Retail Deals and Feedback forum where it belongs.

Please note - posts from here on must follow the rules for the Feedback forum, mainly if you're not involved with the deal or haven't dealt with the subject business, don't post in this thread.

africanhunter · March 23, 2012, 08:38 PM

I think you just ran into a computer clitch. I know many very satisfied customer and they have a very large selection of shooting products at great prices. If you ever have a problem there just ask to talk with the VP Gordon Marsh. He is very good at helping customers.

January 18, 2011, 07:48 PM	#1
mes227 Senior Member Join Date: December 12, 2010 Location: Incline Village, NV Posts: 535	Bad service at LG Outdoors Recently I did an on-line buy from LG Outdoors (of Montgomery, AL) of a simple $31 scope ring. The check out system kept rejecting my GunBroker.com user name though it was correct (I verified and I'm a fairly high-volume GB user!) Seven attempts at checking out followed by phone calls and emails over a couple of days -- to no avail, so I explained my problem to the service person who said they would cancel the say and "not to worry". So I bought the ring elsewhere - I had a $500 scope that couldn't be used for lack of a ring. 12 days later I get an email demanding that I pay. Many emails later they insist that now their check out is working and I must pay for the item. I explain that I've already bought the ring since it's been almost 2 weeks! They even admit in an email that the problem was on their end. Nevertheless they've now posted a Non Pay Buyer alert on GunBroker. Seems unreasonable on two accounts: (1) I make a Herculean effort to pay for the item but their check out system failed, and (2) their customer service rep said they'd reverse the sale BEFORE I found another ring so I acted on that statement. I'll never buy from them again.

January 18, 2011, 11:33 PM	#2
curt.45 Senior Member Join Date: December 28, 2008 Location: Fort Wayne Ind. Posts: 780	removed by Curt.45 my bad. Last edited by curt.45; January 19, 2011 at 02:31 AM.

January 19, 2011, 01:51 AM	#3
Mal H Staff Join Date: March 20, 1999 Location: Somewhere in the woods of Northern VA Posts: 14,128	I'm moving this to the Retail Deals and Feedback forum where it belongs. Please note - posts from here on must follow the rules for the Feedback forum, mainly if you're not involved with the deal or haven't dealt with the subject business, don't post in this thread.

March 23, 2012, 08:38 PM	#4
africanhunter Junior Member Join Date: March 23, 2012 Posts: 1	I think you just ran into a computer clitch. I know many very satisfied customer and they have a very large selection of shooting products at great prices. If you ever have a problem there just ask to talk with the VP Gordon Marsh. He is very good at helping customers.