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Old September 21, 2011, 06:45 PM   #1
lockmasteroz
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Widener's Reloading & Shooting supply Inc. review

Warning to all consumers considering purchasing any product from Widener’s Reloading and Shooting Supply! My name is Mike and this is a review of my first and very last purchase from this company.

On September 12 2011 I was shopping online for several things including a new Lee Challenger Breech Lock Reloading Kit. Widener’s was one of many companies that had this kit available at a good price. I ordered it along with some other items thinking the transaction was done. I then waited 7 days for it to get here via UPS. When it arrived I felt like a kid on Christmas morning opening his gifts.

All was good, and I inspected every item in the box piece by piece. I then discovered that in the Lee box (numbered 90030) I received only 1 breech lock bushing. I then got on the computer and went back to their website because I believed that their listing of the Lee 90030 explained that you would receive 3 breech lock bushings.

Now before you say to yourself well that was just a typing error and you can just buy the bushings from them separately for a minimal cost. Let me explain what happened next.

I called Widener’s the next morning and spoke to a lovely sounding lady explaining that the ad stated that I was to receive 3 breech lock bushings. She placed me on hold, while I thought she was looking up my information. I expected her to come back on the phone to explain to me that she (Widener’s) would take care of the issue and send me out the bushings I did not receive as per their web page listing. Instead she got on the phone and explained to me that they do not open the boxes received from Lee and that it was Lee’s fault. I was then given the phone number to Lee’s customer service department and advised I would need to contact Lee to resolve the issue.

I called Lee and another very polite lady answered the phone. I explained to her that I had purchased a 90030 from Widener’s Reloading Supply and it was missing 2 of the bushings. The Lee representative then explained to me that the packaging had been changed some time back and the newer 90030’s being shipped did not come with 3 bushings. She apologized to me and then told me that Widener’s was informed about this change via a letter so they could update their web site, and Widener’s was responsible for the missing bushings.

Now before you blast me…..yes the cost of the bushing are minimal ($7.99 from many places). I called back to Widener’s and explained that I had called Lee as per their request., and was advised by Lee that Widener’s should have made corrections to their web page as Lee had advised them via a letter. The same lovely lady explained that it was not her fault, but it was the web page guy’s fault. She then transferred me to the web page guy. He then explained that he was sorry, and the web page would now reflect that you (the consumer) would only receive 1 breech lock bushing with the purchase of a 90030 Lee Challenger Breech Lock press kit. I asked if I could expect to receive the promised bushings from them, and he said that he would ship them to me if I paid for them freight free of course.

Now before you say to yourself “What a complainer! He could pay for the bushings, and everyone would be happy.” Just think for a minute. If you owned a supply business that relied on repeat business, would you treat your customers this way? I’ve been in the retail business for 30 some odd years. I’ve worked for my self , independently owned companies and even corporations. Never would I have thought for one minute about not taking care of the consumer on the very first call. I would have stepped up, sent out those bushings, and apologized to the customer.

After the customer was taken care of, I then would have found out what may have happened with the web site and corrected it before it could happen again.

Now the cost on these bushings to a company such as Widener’s is less than the advertised price of $7.99. Isn’t it really worth the minor cost to send the bushings out or even possibly offer the consumer a discount on a future purchase in order to show they are a reputable company that will stand behind they mistakes. Ask yourself how would you handle this, and then you will see the kind of representation this company (Widener’s Reloading & Shooting Supply Inc.) has.

I am just relaying to you my experience. You will have to judge for yourself if this is right or wrong, and if you wish to do business with this company. I have a copy of the web page in PDF form showing that I did not make this up.

Thank you,
Mike

Last edited by lockmasteroz; September 24, 2011 at 10:30 PM.
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Old September 22, 2011, 10:27 AM   #2
Sgt Pepper
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Did you let Widener's know that their phone person did not handle your situation correctly? A customer never cares whose fault it is internally for the company. Why would she ever think that you would want/need/should talk to their website guy?!?!?! Ugh, and I like Widener's, too.
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Old September 22, 2011, 02:06 PM   #3
lockmasteroz
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The reason I made the order was because a friend of mine recommended them to me cause my normal supplier was out. I was very disappointed with the passing of the buck and lack of compassion on their part. It's a very sad day for everyone when things like this happens. Thanks Mike
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Old September 24, 2011, 10:32 PM   #4
lockmasteroz
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I reformatted the original post so it would be easier to read. Sorry about it being all one big sentance. Mike
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Old September 26, 2011, 01:43 PM   #5
lockmasteroz
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Update........The web site guy I spoke with on 9-20-2011 contacted me on another message board today. He stated if Lee will reimburse them (Wideners) for the bushings, they (Wideners) will send them to me.I still have a bad feeling about this. Mike
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Old September 27, 2011, 06:37 PM   #6
lockmasteroz
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The web site guy from Wideners contacted me today via another message board and said that Lee was going to reimburse them (Wideners) for the missing bushings and that they (Wideners) would be sending them out. Mike
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Old September 29, 2011, 09:40 PM   #7
lockmasteroz
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Update......I recieved the bushings today with a suprise, they sent 2 boxes of 2 so I contacted the web site guy and asked him how he would like me to send the overage back. Mike
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Old September 30, 2011, 03:38 PM   #8
Missionary
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Greetings Sounds like with a bit of communication Widners did you right.
I have dealt with Widners for years buying powder & they have never goofed but I can see your perdicament was a bit unusual.
Mike in Peru
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Old September 30, 2011, 07:20 PM   #9
lockmasteroz
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Although I was upset and disappointed with my initial purchase, Wideners made it right and because of that and the loyal customer support that they have, I feel that they deserve to get my future business. Mike
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Old October 17, 2011, 12:50 PM   #10
riverwalker76
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I've ordered from them minimally over the past several years, but have never had a problem with their making an order right.

On one occasion I had received a damaged package through UPS and there were 500 bullets floating around inside the box and packaging material. They didn't hesitate to send me another package of bullets, and, even though I insisted returning the 'loose' bullets .... they insisted that I keep them!

So, in my case, in order to keep me happy they resent another package of 500 bullets, and told me to keep the 460 odd loose bullets that were inside the box when it was damaged. Even though it was a UPS mistake ... they ate the cost to keep me happy.
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Old December 25, 2011, 12:56 PM   #11
hootey
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Wideners

Have ordered from wideners for years, never had a complaint. I have not bought any firearms from them. Always recieved orders in a timely fashion, always well packed, & what was ordered.
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Old January 20, 2012, 07:45 AM   #12
dave2
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I ordered a Sig P6 from them and after not hearing anything from them or my FFL I called them after 10 days. The lady said the FFL had just then sent their info over to Wideners but without my name. My credit card had not been charged she also said.
Anyway I should get my P6 sometime next week. I hope its a good pistol :-)
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Old January 20, 2012, 03:49 PM   #13
mudlark
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Mike

"they sent 2 boxes of 2 so I contacted the web site guy and asked him how he would like me to send the overage back. Mike"

They finally fix their clusterfluff and you want to send the overage back? I would have assumed the 2 extra were included for my headache and left it at that. You were kinder than I would have been. They should have included a gift certificate also. The customer service person should have done all the footwork and left you out of it. Customer service must be better in today's economic climate.

Just my .02 worth.
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Old January 20, 2012, 08:01 PM   #14
BerettaTN
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Bought reloading supplies from them and would probably buy more if they ever had anything in stock.
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Old January 21, 2012, 07:28 AM   #15
Shane Tuttle
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One should take note the member hasn't been online here since his last post. And with a grand total of 7, mostly in this thread, should give a pretty good indication the sole reason why he joined...
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