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Old May 4, 2012, 11:23 AM   #1
bowserb
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Brownells / Sinclair Intl. Order Issue--RESOLVED

I believe Brownells and its sister company Sinclair, which shares the same order system, has a computer problem. I placed an order for four AR15 mags yesterday and received a confirmation of the order. Today, I received a second confirmation in which the line item had been duplicated and so was now for eight mags.

I called immediately and was told "It's too late, the order has been picked. When you receive it you can go online and request a return authorization. No we do not email shipping labels, you can just call and ask to be reimbursed your shipping cost." (Yeah, sure, and I'm also going to ask Obama to join the NRA).

Since no one there had any idea how the error happened, it seems likely that it could happen again, and I see no way for a customer to avoid it, as their original order confirmation was correct.

PROBLEM SOLVED. THANKS, BROWNELLS. SEE LATER POST.

Last edited by bowserb; May 5, 2012 at 11:06 AM.
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Old May 4, 2012, 11:54 AM   #2
Brian Pfleuger
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Moved to Retail Deals and Feedback

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Old May 4, 2012, 12:33 PM   #3
BarryLee
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Wow, funny a similar thing happened to me a couple of weeks ago. I called them and they apologized profusely, but seemed a little clueless how it happened. They credited me for the overage and also all the shipping charges.

I am a big fan of Brownells and intend to keep using them, but like anything be vigilant of all charges.
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Old May 4, 2012, 04:28 PM   #4
bowserb
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I sent essentially the same info as I posted here to Brownells. I just received an email from Karen Blankenship. She says there was "a system or download issue" and that I will be issued a credit for the amount of the extra mags. Further I should keep the four extra mags sent in error at no charge.

My apologies to Brownells. They're back on my dealer list.

Edit: Karen just called to confirm that everything was OK. They're now tops on my list...but I think I'll wait a few weeks before buying again, to give them time to fix whatever was wrong.

Last edited by bowserb; May 4, 2012 at 04:54 PM.
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Old May 4, 2012, 04:58 PM   #5
BarryLee
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Quote:
My apologies to Brownells. They're back on my dealer list.
Yes, they screw up like anybody I guess, but they tend to make things right.

I am not sure, but I think they have two levels of people answering the phones. The first group can handle minor issues, but do not seem real knowledgeable about the overall system. If you push them a little bit they usually pass you on to someone else that seems more competent.
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