RECALL - Bushmaster ACR

CzCasull · October 16, 2010, 04:34 PM

Quote:

Bushmaster Firearms Intentional, LLC has become aware of a possible firearms performance issue that may develop with a small number of ACR rifles and we are requesting you discontinue the use of this rifle immediately, and contact us at your earliest convenience so that we can make the necessary arrangements to have the rifle returned to us for inspection and update if necessary.

All Bushmaster produced ACR rifles are impacted by this notification.

During routine testing, Bushmaster discovered a design flaw which could result in multiple rounds firing continuously when the trigger is pulled. This unexpected firing of multiple rounds creates a potentially dangerous situation.

Since the safety and quality of our firearms is our utmost concern, Bushmaster is implementing the following corrective action plans to correct the effected firearms as quickly as possible.

Therefore, we are requesting your timely assistance with the following action:

1) Please immediately discontinue the use of your ACR rifle(s).

2) Contact our Customer Service Department at 1-800-883-6229, (Monday-Friday, 8:30 AM -6:00 PM EST).

Please have the serial # of your firearms(s) available when you call.

3) We will provide you with return shipping instructions and issue you a RMA # (Return Authorization Number).

This will assist us in processing, and updating of your firearm and returning to you as expeditiously as possible.

The shipping address for the return of your firearm is listed below

Please contact us prior to shipping

Bushmaster Firearms International, LLC

Attention: Dept. ACR 999 Roosevelt Trail
Windham, ME 04062
customerservice@bushmaster.com

4) This process will be accomplished at no cost to you and will be completed as expeditiously as possible.

We apologize for any inconvenience this may cause you, and we will return your firearm to you as expeditiously as possible.

If you have any further questions concerning this request, please call us on the above noted toll free number between the hours of 8:30 AM and 6:00 PM Eastern Standard Time.

Thank you for in advance for your cooperation in resolving this important matter.

Sincerely,

Customer Service Division
Bushmaster Firearms Intemational, LLC

Official notification PDF url: http://www.bushmaster.com/pdf/ACR-Web-Notification.pdf

mapsjanhere · October 16, 2010, 08:48 PM

Quote:

Bushmaster discovered a design flaw which could result in multiple rounds firing continuously when the trigger is pulled. This unexpected firing of multiple rounds creates a potentially dangerous situation.

Also known as the BAFTE guy two stands down having a heart attack, followed by a long and uncomfortable session with his grieving buddies.

CzCasull · October 16, 2010, 10:49 PM

Indeed.

KLRANGL · October 17, 2010, 07:37 PM

I'm surprised more people haven't commented on this...

Karma perhaps? :P

ethan95 · October 18, 2010, 01:46 AM

anyone with an acr for sale?

CzCasull · October 18, 2010, 05:45 AM

Hahah. Yeah it is interesting for sure. ACR is supposedly perfected to the max-.. or was, rather. I hope this is the last of the problems. Make sure you spread the word to your buddies. We don't want anyone getting in trouble with the law.

Katophract · October 18, 2010, 11:39 AM

that's why I never buy a gun during its first year out. There's always production problems to be worked out. Not surprised. Doesn't mean its a bad gun, just means there's a few kinks in the assembly line to work out.

CzCasull · October 18, 2010, 01:48 PM

It proves that letting civilians get a hold of stuff before military is a great idea, too.

krinko · October 18, 2010, 06:46 PM

It would seem likely that the recall is related to the slam-fire-from-the-bolt-release problem occuring in some rifles, with some commercial ammunition.
Maybe it's something else, but I doubt it.
Bushmaster isn't saying---and it's a little annoying. I don't much like the idea of shipping the whole rifle to Maine for a firing pin spring replacement----especially since I can't get mine to flip out on soft primers, no matter how hard I try.
Took her out Sunday, daringly ignoring the Cautionary Legalese and got my round count total to 900 with no malfunction (or bolt/carrier lubrication). Ammunition was reloads on PMC and Radway Green cases, using Remington Benchrest primers. No doubles, no triples, no nothing.

-----krinko

CzCasull · October 19, 2010, 03:46 AM

Bushmaster seems to really be pushing "better safe than sorry." Personally I would want my gun to be at an assured 100% but I see where you're comin' from.

krinko · November 17, 2010, 11:08 PM

Called Bushmaster to get the shipping label sent snail-mail----they could send it to my printer, but I beat that thing to death one day last month. I was on hold for less than four minutes, by the way.
Label took about six days via USPS, so be nice to your printer.

Sent my ACR in on 4 November, at Bushmaster 9 November, back at my house today, 17 November. Nebraska>Maine>Nebraska---not bad.
Two new-in-the-wrapper P-Mags in the case, along with a copy of the letter from the Bushmaster VP saying "Sorry for the recall, safety first and here's a couple of Magpul 30s for your trouble."----very nice.

I can confirm it's a Titanium firing pin and stiffer f.p. spring at the heart of this recall. When I popped the retaining pin out of the BCG, the firing pin flew across the room---never did that before.

All in all, a painless procedure.
-----krinko

bottom rung · November 19, 2010, 12:51 AM

Sounds like they treated you well. I like the way the ACR handles and feels, but I am not too keen on that price tag.

HunterGuy · November 19, 2010, 01:50 PM

Quote:

Sounds like they treated you well. I like the way the ACR handles and feels, but I am not too keen on that price tag.

You're not kidding about the price tag.

iMagUdspEllr · December 9, 2010, 10:49 PM

I hope I'm allowed to ask this question in this thread. My mistake if I'm not.

Does anyone know when and where you can purchase a "post" recall ACR from a gun shop? I don't feel like going to an online store because I can't get a face-to-face confirmation that the rifle had already been through the recall modifications.

riggins_83 · December 10, 2010, 02:03 AM

Quote:

Does anyone know when and where you can purchase a "post" recall ACR from a gun shop? I don't feel like going to an online store because I can't get a face-to-face confirmation that the rifle had already been through the recall modifications.

Working at a gun store I can tell you it's very hard to say. In some cases they won't be very aggressive with recalls through dealers.. won't know for a few days. About the best option is to ask Bushmaster the serial number range prior to the recall.... and look for a gun with a serial after that.

October 16, 2010, 10:49 PM	#3
CzCasull Senior Member Join Date: August 17, 2008 Posts: 414	Indeed. __________________ Glocks are good but most of the owners of Glocks say negative things about the 1911 because... a Monkey can't take it apart. - Int 2009

October 17, 2010, 07:37 PM	#4
KLRANGL Senior Member Join Date: September 9, 2008 Location: Norfolk, VA / Fairfax, VA Posts: 958	I'm surprised more people haven't commented on this... Karma perhaps? :P __________________ Now go away or I will taunt you a second time... 平静 And it's Killer Angel... as in the book

October 18, 2010, 01:46 AM	#5
ethan95 Senior Member Join Date: September 6, 2010 Location: Withheld Posts: 166	anyone with an acr for sale? __________________ Μολὼν λαβέ

October 18, 2010, 05:45 AM	#6
CzCasull Senior Member Join Date: August 17, 2008 Posts: 414	Hahah. Yeah it is interesting for sure. ACR is supposedly perfected to the max-.. or was, rather. I hope this is the last of the problems. Make sure you spread the word to your buddies. We don't want anyone getting in trouble with the law. __________________ Glocks are good but most of the owners of Glocks say negative things about the 1911 because... a Monkey can't take it apart. - Int 2009

October 18, 2010, 11:39 AM	#7
Katophract Senior Member Join Date: August 7, 2010 Location: Vernal, UT Posts: 209	that's why I never buy a gun during its first year out. There's always production problems to be worked out. Not surprised. Doesn't mean its a bad gun, just means there's a few kinks in the assembly line to work out. __________________ It's a long way to the top if you want to rock and roll.

October 18, 2010, 01:48 PM	#8
CzCasull Senior Member Join Date: August 17, 2008 Posts: 414	It proves that letting civilians get a hold of stuff before military is a great idea, too. __________________ Glocks are good but most of the owners of Glocks say negative things about the 1911 because... a Monkey can't take it apart. - Int 2009

October 18, 2010, 06:46 PM	#9
krinko Member Join Date: August 1, 2009 Posts: 56	It would seem likely that the recall is related to the slam-fire-from-the-bolt-release problem occuring in some rifles, with some commercial ammunition. Maybe it's something else, but I doubt it. Bushmaster isn't saying---and it's a little annoying. I don't much like the idea of shipping the whole rifle to Maine for a firing pin spring replacement----especially since I can't get mine to flip out on soft primers, no matter how hard I try. Took her out Sunday, daringly ignoring the Cautionary Legalese and got my round count total to 900 with no malfunction (or bolt/carrier lubrication). Ammunition was reloads on PMC and Radway Green cases, using Remington Benchrest primers. No doubles, no triples, no nothing. -----krinko

October 19, 2010, 03:46 AM	#10
CzCasull Senior Member Join Date: August 17, 2008 Posts: 414	Bushmaster seems to really be pushing "better safe than sorry." Personally I would want my gun to be at an assured 100% but I see where you're comin' from. __________________ Glocks are good but most of the owners of Glocks say negative things about the 1911 because... a Monkey can't take it apart. - Int 2009

November 17, 2010, 11:08 PM	#11
krinko Member Join Date: August 1, 2009 Posts: 56	Called Bushmaster to get the shipping label sent snail-mail----they could send it to my printer, but I beat that thing to death one day last month. I was on hold for less than four minutes, by the way. Label took about six days via USPS, so be nice to your printer. Sent my ACR in on 4 November, at Bushmaster 9 November, back at my house today, 17 November. Nebraska>Maine>Nebraska---not bad. Two new-in-the-wrapper P-Mags in the case, along with a copy of the letter from the Bushmaster VP saying "Sorry for the recall, safety first and here's a couple of Magpul 30s for your trouble."----very nice. I can confirm it's a Titanium firing pin and stiffer f.p. spring at the heart of this recall. When I popped the retaining pin out of the BCG, the firing pin flew across the room---never did that before. All in all, a painless procedure. -----krinko

November 19, 2010, 12:51 AM	#12
bottom rung Senior Member Join Date: April 4, 2007 Location: CT Posts: 494	Sounds like they treated you well. I like the way the ACR handles and feels, but I am not too keen on that price tag.

December 9, 2010, 10:49 PM	#14
iMagUdspEllr Senior Member Join Date: November 4, 2009 Posts: 352	I hope I'm allowed to ask this question in this thread. My mistake if I'm not. Does anyone know when and where you can purchase a "post" recall ACR from a gun shop? I don't feel like going to an online store because I can't get a face-to-face confirmation that the rifle had already been through the recall modifications.