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Old October 16, 2010, 03:34 PM   #1
CzCasull
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RECALL - Bushmaster ACR

Quote:
Bushmaster Firearms Intentional, LLC has become aware of a possible firearms performance issue that may develop with a small number of ACR rifles and we are requesting you discontinue the use of this rifle immediately, and contact us at your earliest convenience so that we can make the necessary arrangements to have the rifle returned to us for inspection and update if necessary.

All Bushmaster produced ACR rifles are impacted by this notification.

During routine testing, Bushmaster discovered a design flaw which could result in multiple rounds firing continuously when the trigger is pulled. This unexpected firing of multiple rounds creates a potentially dangerous situation.

Since the safety and quality of our firearms is our utmost concern, Bushmaster is implementing the following corrective action plans to correct the effected firearms as quickly as possible.

Therefore, we are requesting your timely assistance with the following action:

1) Please immediately discontinue the use of your ACR rifle(s).

2) Contact our Customer Service Department at 1-800-883-6229, (Monday-Friday, 8:30 AM -6:00 PM EST).

Please have the serial # of your firearms(s) available when you call.

3) We will provide you with return shipping instructions and issue you a RMA # (Return Authorization Number).

This will assist us in processing, and updating of your firearm and returning to you as expeditiously as possible.

The shipping address for the return of your firearm is listed below

Please contact us prior to shipping

Bushmaster Firearms International, LLC

Attention: Dept. ACR 999 Roosevelt Trail
Windham, ME 04062
customerservice@bushmaster.com

4) This process will be accomplished at no cost to you and will be completed as expeditiously as possible.

We apologize for any inconvenience this may cause you, and we will return your firearm to you as expeditiously as possible.

If you have any further questions concerning this request, please call us on the above noted toll free number between the hours of 8:30 AM and 6:00 PM Eastern Standard Time.

Thank you for in advance for your cooperation in resolving this important matter.

Sincerely,

Customer Service Division
Bushmaster Firearms Intemational, LLC
Official notification PDF url: http://www.bushmaster.com/pdf/ACR-Web-Notification.pdf
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Old October 16, 2010, 07:48 PM   #2
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Quote:
Bushmaster discovered a design flaw which could result in multiple rounds firing continuously when the trigger is pulled. This unexpected firing of multiple rounds creates a potentially dangerous situation.
Also known as the BAFTE guy two stands down having a heart attack, followed by a long and uncomfortable session with his grieving buddies.
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Old October 16, 2010, 09:49 PM   #3
CzCasull
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Indeed.
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Old October 17, 2010, 06:37 PM   #4
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I'm surprised more people haven't commented on this...

Karma perhaps? :P
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Old October 18, 2010, 12:46 AM   #5
ethan95
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anyone with an acr for sale?
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Old October 18, 2010, 04:45 AM   #6
CzCasull
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Hahah. Yeah it is interesting for sure. ACR is supposedly perfected to the max-.. or was, rather. I hope this is the last of the problems. Make sure you spread the word to your buddies. We don't want anyone getting in trouble with the law.
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Old October 18, 2010, 10:39 AM   #7
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that's why I never buy a gun during its first year out. There's always production problems to be worked out. Not surprised. Doesn't mean its a bad gun, just means there's a few kinks in the assembly line to work out.
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Old October 18, 2010, 12:48 PM   #8
CzCasull
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It proves that letting civilians get a hold of stuff before military is a great idea, too.
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Old October 18, 2010, 05:46 PM   #9
krinko
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It would seem likely that the recall is related to the slam-fire-from-the-bolt-release problem occuring in some rifles, with some commercial ammunition.
Maybe it's something else, but I doubt it.
Bushmaster isn't saying---and it's a little annoying. I don't much like the idea of shipping the whole rifle to Maine for a firing pin spring replacement----especially since I can't get mine to flip out on soft primers, no matter how hard I try.
Took her out Sunday, daringly ignoring the Cautionary Legalese and got my round count total to 900 with no malfunction (or bolt/carrier lubrication). Ammunition was reloads on PMC and Radway Green cases, using Remington Benchrest primers. No doubles, no triples, no nothing.





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Old October 19, 2010, 02:46 AM   #10
CzCasull
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Bushmaster seems to really be pushing "better safe than sorry." Personally I would want my gun to be at an assured 100% but I see where you're comin' from.
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Old November 17, 2010, 10:08 PM   #11
krinko
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Called Bushmaster to get the shipping label sent snail-mail----they could send it to my printer, but I beat that thing to death one day last month. I was on hold for less than four minutes, by the way.
Label took about six days via USPS, so be nice to your printer.

Sent my ACR in on 4 November, at Bushmaster 9 November, back at my house today, 17 November. Nebraska>Maine>Nebraska---not bad.
Two new-in-the-wrapper P-Mags in the case, along with a copy of the letter from the Bushmaster VP saying "Sorry for the recall, safety first and here's a couple of Magpul 30s for your trouble."----very nice.

I can confirm it's a Titanium firing pin and stiffer f.p. spring at the heart of this recall. When I popped the retaining pin out of the BCG, the firing pin flew across the room---never did that before.

All in all, a painless procedure.
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Old November 18, 2010, 11:51 PM   #12
bottom rung
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Sounds like they treated you well. I like the way the ACR handles and feels, but I am not too keen on that price tag.
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Old November 19, 2010, 12:50 PM   #13
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Quote:
Sounds like they treated you well. I like the way the ACR handles and feels, but I am not too keen on that price tag.
You're not kidding about the price tag.
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Old December 9, 2010, 09:49 PM   #14
iMagUdspEllr
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I hope I'm allowed to ask this question in this thread. My mistake if I'm not.

Does anyone know when and where you can purchase a "post" recall ACR from a gun shop? I don't feel like going to an online store because I can't get a face-to-face confirmation that the rifle had already been through the recall modifications.
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Old December 10, 2010, 01:03 AM   #15
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Quote:
Does anyone know when and where you can purchase a "post" recall ACR from a gun shop? I don't feel like going to an online store because I can't get a face-to-face confirmation that the rifle had already been through the recall modifications.
Working at a gun store I can tell you it's very hard to say. In some cases they won't be very aggressive with recalls through dealers.. won't know for a few days. About the best option is to ask Bushmaster the serial number range prior to the recall.... and look for a gun with a serial after that.
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