The Firing Line Forums

Go Back   The Firing Line Forums > The Firing Line Gun Show > Retail Deals and Feedback

Notices

Reply
 
Thread Tools
Old February 17, 2010, 05:49 PM   #1
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
Very bad experience with J and G Sales

Very early Monday morning I purchased a 2" bobbed hammer S&W Model 64 from the J&G web site. It had been on the site for months. The order went through OK, I paid with a credit card and received a confirming email. I worked with my FFL yesterday to fax his info to J&G, and received another email confirming that they had received the FFL and were processing the order for shipment.

Late this afternoon I received a "Sorry, this item is sold out" email, no explanation offered and no alternative offer. I consider this to be terrible customer service and would/will discourage anyone from buying from these guys.
spacecoast is offline  
Old February 17, 2010, 06:05 PM   #2
w_houle
Senior Member
 
Join Date: March 29, 2007
Location: Junction City, KS
Posts: 1,389
So, did they not refund your money or something?
__________________
How could you have a slogan like "freedom is slavery" when the concept of freedom has been abolished?
w_houle is offline  
Old February 17, 2010, 06:48 PM   #3
B. Lahey
Senior Member
 
Join Date: March 17, 2008
Location: Indiana
Posts: 2,835
I recently had a semi-bad experience with them as well. They had some ammo listed as in stock, I ordered it, received the package without that ammo in it and "backordered" on the receipt. Fine, whatever, I wasn't happy but it can happen. Many months later they shipped it, but they shippped it to the wrong address. When it could not be delivered at the wrong address, they gave me only a store-credit refund.

I had ordered from them a bunch of times before without any issues, and I guess I will be ordering again to use up the store credit, but the most recent order was a problem on a few levels.
__________________
"A human being is primarily a bag for putting food into; the other functions and faculties may be more godlike, but in point of time they come afterwards."
-George Orwell
B. Lahey is offline  
Old February 17, 2010, 07:40 PM   #4
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
Quote:
So, did they not refund your money or something?
The card hasn't been charged, which is normal for purchases that do not ship right away.
spacecoast is offline  
Old February 17, 2010, 08:06 PM   #5
lee n. field
Senior Member
 
Join Date: October 12, 2002
Location: The same state as Mordor.
Posts: 3,221
Quote:
The card hasn't been charged, which is normal for purchases that do not ship right away.
They informed you promptly, and didn't charge your card. Sounds like a back end glitch ("Crap! We already sold the last one.").

I'd classify that as a "minor disappointment" rather than a "very bad experience".
__________________
"As was the man of dust, so also are those who are of the dust, and as is the man of heaven, so also are those who are of heaven. Just as we have borne the image of the man of dust, we shall also bear the image of the man of heaven. "
lee n. field is offline  
Old February 17, 2010, 08:08 PM   #6
peaceful
Junior Member
 
Join Date: October 11, 2009
Posts: 8
Bad Experience?

" It had been on the site for months." I've bought many, many items from J&G. I learned a long time ago if you really want their item call and make sure it is in stock.
They've always bent over backwards to please. Peaceful
peaceful is offline  
Old February 17, 2010, 08:43 PM   #7
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
They sent me an email CONFIRMING the order, and several subsequently asking about my FFL and then confirming when they had received his info.

All without even CHECKING IF THE GUN I BOUGHT WAS IN STOCK??? Seems like they had the cart way before the horse... sloppy at the very least. Personally I question whether they realized they could get more $$$ for the gun than they were asking. Snub nose K frames don't exactly grow on trees.
spacecoast is offline  
Old February 17, 2010, 09:23 PM   #8
amd6547
Senior Member
 
Join Date: May 27, 2006
Posts: 1,403
The particular revolver you tried to order was not a single revolver they were sitting on hoping to sell, but part of a large number of Model 64's they were selling....
__________________
The past is gone...the future may never happen.
Be Here Now.
amd6547 is offline  
Old February 17, 2010, 09:52 PM   #9
Gelgoog
Senior Member
 
Join Date: November 19, 2009
Posts: 129
It could be possible that they have a shipping department and a sales department you know. One handles the orders the other goes to find the item and ship it.
Gelgoog is offline  
Old February 17, 2010, 10:16 PM   #10
jdscholer
Senior Member
 
Join Date: March 23, 2008
Location: Jefferson State
Posts: 895
Sh---tuff happens. J&G is no different than any retailer with a large inventory. The computer inventory, for various reasons doesn't always match the real inventory on the shelf.

I think they're a good outfit, and have had good experiences with them. Don't let one flub poison ya on them. jd
__________________
"We're all dummies, just in different ways." Old Okie Philosopher
jdscholer is offline  
Old February 18, 2010, 01:59 AM   #11
Elvishead
Junior member
 
Join Date: August 8, 2007
Location: Las vegas, NV
Posts: 3,397
Quote:
lee n. field

I'd classify that as a "minor disappointment" rather than a "very bad experience".
yep
Elvishead is offline  
Old February 18, 2010, 02:10 AM   #12
gun_king
Senior Member
 
Join Date: March 8, 2009
Location: Lake City, Florida
Posts: 159
Spacecoast I am on your side with this one. If someone runs a business they need to have someone updating their inventory all the time especially if they plan to effectively run a ONLINE store. I wouldn't classify as a bad experience. But maybe as your last experience with them.
__________________
We are going to have peace even if we have to fight for it. - Dwight D. Eisenhower
gun_king is offline  
Old February 18, 2010, 04:17 AM   #13
imthegrumpyone
Senior Member
 
Join Date: July 3, 2007
Location: spring tx
Posts: 1,037
enough said !
__________________
chambered and unlocked
imthegrumpyone is offline  
Old February 18, 2010, 06:32 AM   #14
smince
Junior member
 
Join Date: October 9, 2004
Location: Northeast Alabama
Posts: 2,580
I've had a few similar incidents happen myself.

I was disappointed, but not enough to vent on an internet forum
smince is offline  
Old February 18, 2010, 06:33 AM   #15
BillCA
Senior Member
 
Join Date: November 28, 2004
Location: Silicon Valley, Ca
Posts: 7,087
Even the best businesses can have this happen. As long as they don't charge you and then delay the refund, consider their processes good (not excellent, just decent).

Having worked in both computers and retail businesses, here's what happens. J&G gets in 200 snubby 64's and offers them for sale. The day you place your order, they started with the last remaining 9 guns in stock. As orders are placed, the computer should deduct the item from running total in the stockroom. This prevents the order desk from overselling when inventory = 0.

Unfortunately, most systems are oriented to allow changes to orders once they're placed. If 9 guns were in stock that morning and when you ordered there were only 3, all it would take is one customer from earlier in the day "updating" his order for 1 gun to 4 guns. If the orders are picked in the order received, he gets his 4 guns and those who ordered later get shorted on their order.

Similar things can happen in gun shops with retail counters. They sell two guns of the 9 remaining but are still processing the paperwork when the final two are ordered.

If the business notifies you on or before the ship date for your order, they pretty well have their house in order. Even the following day is reasonable.
__________________
BillCA in CA (Unfortunately)
BillCA is offline  
Old February 18, 2010, 06:52 AM   #16
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
Here's a detail I didn't include the first time... during the day after my early morning order, I checked the site and the gun(s) was (were) gone... meaning that someone or something removed them from the site during the day.

Anyone with systems automated enough to do that (or to tell someone to do it) has no business waiting two more days and putting me through the FFL hassle to tell me the item I purchased was no longer available. Ridiculous and unprofessional. Guns are relatively large, easily visible and tracked items that should not be difficult to count.

If they had replied the day of my purchase and said "We're really sorry sir, but our inventory was not updated properly and we have no gun for you" I would not be posting this incident, but there was nothing, no explanation.
spacecoast is offline  
Old February 18, 2010, 07:12 AM   #17
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
Quote:
I learned a long time ago if you really want their item call and make sure it is in stock.
Then why have a web site with an online ordering system? I am responsible for such a system at my company, and the products we sell are a LOT harder to count and track than 3-lb guns. Inventory is (and should be) updated in real time, there are MANY inexpensive software applications which do exactly that.

This is 2010, not the 1990s...
spacecoast is offline  
Old February 18, 2010, 02:38 PM   #18
spacecoast
Senior Member
 
Join Date: October 14, 2009
Location: Sunshine and Keystone States
Posts: 4,083
RXD -

That boneheaded policy/treatment seems pretty consistent with my experience. I received a reply today to yesterday's "How is it possible this item is no longer available?" message that said simply

"Sir, Someone must have gotten the item just before you did. We apologize for the inconvenience."

This doesn't explain why they spent two days conversing with me about my FFL info and then confirming that they had received it without mention that the item I had bought wasn't even there. I would say their fulfillment area leaves a great deal to be desired.
spacecoast is offline  
Old February 18, 2010, 05:53 PM   #19
UtahHunting
Senior Member
 
Join Date: March 26, 2009
Location: Salt Lake City, UT
Posts: 424
Normally I don't go for these kind of posts, but I must say thanks for sharing your experiences. After reading about the guns for RXD, I will never do business with them. Every gun I have ordered online I have ALWAYS got a tracking number before it leaves their facility. And to think I have been looking at their CZ82's for some time now.
UtahHunting is offline  
Old February 18, 2010, 06:16 PM   #20
TriumphGuy
Senior Member
 
Join Date: October 5, 2009
Posts: 559
I had a similar experience with a Swiss K31. They shipped it without the magazine, which should have a serial number matching the rifle. Later, a poster on the swiss rifle forums found it boxed in with his Mouser 98 in what sounded like pretty rough shape.

J&G shipped me another mag, but without matching numbers, the value of the rifle is diminished and I was offered no compensation other than shipping it back at my own cost for replacement. I realize that crap happens, but that's bad business.
TriumphGuy is offline  
Old February 18, 2010, 10:00 PM   #21
johnwilliamson062
Senior Member
 
Join Date: May 16, 2008
Posts: 6,791
Not as bad as south florida gun. they have a gp100 on their site I don't think has been in stock for years.
__________________
$0 of an NRA membership goes to legislative action or court battles. Not a dime. Only money contributed to the NRA-ILA or NRA-PVF. You could just donate to the Second Amendment Foundation
First Shotgun Thread First Rifle Thread First Pistol Thread
johnwilliamson062 is offline  
Old February 18, 2010, 10:06 PM   #22
danez71
Senior Member
 
Join Date: June 2, 2009
Posts: 426
Should it have happened? No.
Does it happen? Yes

Chaulk one up to old fashion brick and motor stores
danez71 is offline  
Old February 18, 2010, 11:06 PM   #23
revolverrandy
Senior Member
 
Join Date: February 14, 2010
Posts: 197
I purchased one gun online thus far,and it was from j&G sales.Everything went fine.As soon as they received the FFL info they needed ,everything was a go and it shipped and was received within couple days
revolverrandy is offline  
Old February 19, 2010, 10:42 PM   #24
Shane Tuttle
Staff
 
Join Date: November 28, 2005
Location: Blue Grass, IA
Posts: 8,553
Moved to Retail Deals and Feedback: From here on forward, only those that have had direct experience in dealing with J&G sales are allowed to post their comment. Refer to the sticky posts in the Feedback subforum for details.
__________________
If it were up to me, the word "got" would be deleted from the English language.

Posting and YOU: http://www.albinoblacksheep.com/flash/posting
Shane Tuttle is offline  
Old February 21, 2010, 11:09 PM   #25
RsqVet
Senior Member
 
Join Date: February 20, 2005
Posts: 2,338
Have always had good luck with them myself. Even though is is frustrating for dealing with used items this kind of thing happens, just try and hunt used auto parts, it's all digital now blah blah blah but stuff still happens.
RsqVet is online now  
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:57 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2014 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent: thefiringline.com
Contact Us
Page generated in 0.14045 seconds with 9 queries