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Old March 18, 2008, 09:49 PM   #1
rooks
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Join Date: March 21, 2006
Location: Australia
Posts: 2
Subscription problems ...

I recently renewed my International Subscription, via Paypal, on the 11th/12th of Feb. However, since then, I have received 2 copies of both the March & April issues of SWAT.

On the 29th of Feb., I sent an email to subscriptions@swatmag.com to notify someone what had happened. I never received a reply, but didn't follow it up as I assumed it was just a 1 off hiccup. Unfortunately, the Postman has just dropped off 2 copies of the April issue.


The Name, Address & Code that are printed on the packaging slightly differs on the 2, so I'm assuming my Renewal was accidentally mistaken as a new Subscription (probably from a mistake on my part filling out the renewal form).

Is there anyone here I can PM my personal details to help sort this out? or should I try an alternate email address? I'd call, but international time-zones & work hours arn't the most accommodating!

Any help someone could lend would be appreciated.

Regards,
Russ


oh yeah ... Great mag! Have been a subscriber for about 2 years now. Best magazine I've ever read, and the only 1 I've ever bothered subscribing to. Guess it's a good thing when the only problem I've ever had is receiving multiple copies All the best!
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Old March 19, 2008, 03:18 PM   #2
Denny Hansen
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Join Date: June 29, 2001
Location: Prescott Valley, AZ
Posts: 2,366
Rooks,

email your address to me. I'll get it corrected. denny@swatmag.com

Denny
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Old March 19, 2008, 07:54 PM   #3
Rich Lucibella
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Join Date: October 6, 1998
Location: South Florida
Posts: 10,166
Rooks-
I see the order. I note that you posted it as a renewal.

I suspect the Sub House put it in as a new subscription, thus you're getting two.

If you haven't already emailed Denny, send me a note and i'll step on someone's neck:
rich at swatmag.com

Rich
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Old March 19, 2008, 10:18 PM   #4
rooks
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Join Date: March 21, 2006
Location: Australia
Posts: 2
Thanks for the quick response fellas. Rich, you have email inbound!

Regards,
Russ
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