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Old December 11, 2007, 06:10 PM   #1
slotracer577
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Join Date: December 6, 2007
Posts: 25
Thanks Hornady

Just wanted to reward a company for good customer service. I recently bought a hornady new generation FL sizer for .223. The die works well and then I ran one shell without any lube, stuck case. I tried to push it out with the decap pin, damaging the expander in the process.
So I called up Hornady to get a new one. The woman on the phone asked what I needed, if I needed the zip pin, then took my shipping info, didnt ask for payment info. A week later the parts showed up, no charge. Now that is what I call customer service. I expected to have to buy one and was pleasantly surprised to have it replaced at no charge.

John
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Old December 12, 2007, 06:09 PM   #2
Shoney
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Join Date: February 21, 2002
Location: Transplanted from Montana
Posts: 2,311
slotracer577
Over the years, I have broken two Hornady items, clearly my fault. I called their customer service and told them I had broken XXX part and would like to purchase another. They responded by shipping me the parts - - no charge.

Ya gotta love companies like that.
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Old December 14, 2007, 06:05 AM   #3
dogfood
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Join Date: October 17, 2004
Location: Southwestern OH
Posts: 222
Interesting ... they have never had a problem charging me for LnL press or die parts over the years - which includes $15.70 for a broken decapping pin back in August.

dogfood
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