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Old December 26, 2006, 07:29 PM   #1
cuzbone1@nc.rr.com
Junior Member
 
Join Date: December 26, 2006
Posts: 1
Botachtactical.com cost me $60

I have always heard others complain about botac.com aka botachtactical.com. I have been doing business with them from time to time for the last 4 or 5 years. Over the years I have spent probably a grand or so with them. Most of the time I have been happy with them. Once in a while they would send me something that was wrong. One time they sent me the wrong flashlight carrier. The one they sent me worked but wasnt the one that I ordered. No big deal. I can live with small mistakes like that.

Then last year I ordered some 5.11 pants and shorts when they notified me that they were backordered I ask them to cancel the order. Three or four months later I get a call about 9pm and it was botac asking if I wanted them to fill my 5.11 order. I figured it wouldnt hurt and I happened to have the money in the bank so I told them to send them. It never hurts to have more 5.11 clothes especially when you wear them almost everyday.. The point is atleast they called me on that one. I should have known things were going wrong at botac after that happed.

At the end of October or beginning of November I attempted to order some Glock mags from botac. I completed the order process and after a while I checked my email and there was no confirmation. The next day, still no confirmation. I checked my bank account everyday for a few days and they didnt debit me. So I figured my order didnt go through and placed an order with CDNN sports for my magazines. They are a great place to do business with by the way. Anyway, out of no where on December 20th botac bills me for the magazine order and sends me the magazines causing my bank account which was already low from Christmas shopping to bounce 2 debits, which my bank covered at $30 per. It had been at least 6 weeks since I tried to place the order with botac and now they were filling it with no confirmation during the Christmas shopping season. I tried to call them the day they debited me but as usual there was no customer service available. I left a message as instructed and never received a call back. I emailed customer service, once again to no avail. Their customer service is non existent.

Bottom line, I will never spend my money with botac.com or botachtactical.com again and I urge any of you that work for your money and cant afford to just throw away $60 not to either.

John
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Old December 26, 2006, 07:52 PM   #2
huskylover
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Join Date: December 25, 2006
Location: Upstate NY
Posts: 21
I can't say I'm suprised.That is one problem with using a debit card and dealing with a company like botach that inconsistantly communicates with customers.Besides everything you have heard them accused of doing to their customers,they also have stolen product design from Kelly Wordon according to his own public statements,and have the knock-offs made overseas.The company and owner have no ethics in my opinion.I dealt with them one time,and it was not a good experience,lucky for me I lost no money.There are so many great vendors out there, I don't understand why people still purchase from them.I'd rather pay a little more with another dealer and have a smooth purchase and not support a company of little to no ethics.

Some info on the story:

http://www.kellyworden.com/bkbotach.html

Last edited by huskylover; December 26, 2006 at 07:55 PM. Reason: add link
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Old December 26, 2006, 08:38 PM   #3
Double Naught Spy
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Join Date: January 8, 2001
Location: Forestburg, Montague County, Texas
Posts: 10,344
Quote:
The point is atleast they called me on that one. I should have known things were going wrong at botac after that happed.
Having backordered product is normal for many businesses who partially or totally keep their inventories with JIT (just in time). Sometimes, others just run out. I have gotten calls from a variety of companies when that happens. It isn't a big deal and isn't indicative of any problem. So, you should not have known things were going wrong at botac after that happened. You should have known they were going wrong based on all the stories you had heard. Things have been wrong at Botac for a while now, years.

As for costing you money. The fault is yours.

Quote:
At the end of October or beginning of November I attempted to order some Glock mags from botac. I completed the order process and after a while I checked my email and there was no confirmation. The next day, still no confirmation. I checked my bank account everyday for a few days and they didnt debit me. So I figured my order didnt go through and placed an order with CDNN sports for my magazines. They are a great place to do business with by the way. Anyway, out of no where on December 20th botac bills me for the magazine order and sends me the magazines causing my bank account which was already low from Christmas shopping to bounce 2 debits, which my bank covered at $30 per.
You left an open order and it was tied to a debit card for which you didn't have enough money. The fault is yours, plane and simple, given that you didn't cancel your order. That is just bad personal business mgmt.

Botac sucks, no doubt, as they were slow in attempting to fill your order, but it was an order you left open.
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Old December 27, 2006, 03:57 PM   #4
Tim Burke
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Join Date: February 17, 1999
Posts: 551
I don't think it's John's fault. This would have likely happened even if he had cancelled the order. I've tried to cancel an order with Botach when they couldn't deliver an allegedly in-stock item promptly even after I paid for express delivery. Even though I identified the order by number, they still eventually sent it, by 2 day air... after the replacement I'd ordered elsewhere after the cancellation had arrived by UPS ground. Fortunately I could just refuse delivery, and dispute the charge on my credit card.
I'd like to see someone successfully cancel an order with Botach without an order reference number.
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