The Firing Line Forums

Go Back   The Firing Line Forums > The Firing Line Gun Show > Retail Deals and Feedback

Notices

Closed Thread
 
Thread Tools
Old August 21, 2005, 08:45 AM   #1
Sum1_Special
Senior Member
 
Join Date: May 21, 2005
Posts: 243
BotachTactical.com is by far the worst company I have ever dealt with...

I have ordered a set of earplugs from these guys... Last month. Not only did they not have it in stock, but I had to ask them 2 weeks later before they finally told me it was on backorder. The ear plugs cost me $7, and I told them NOT to ship it UPS and charge me another $7, but rather USPS envelope for only $2... they blandly ignored me and charged me more for shipping than the item was worth. I anxiously waited for the plugs and when they finally arived, rather than coming in a case like they were supposed to, They were thrown in a ziplock bag.

I feel cheated, Should I file a complaint or demand a partial refund? What do you recommend I do about it?
Sum1_Special is offline  
Old August 21, 2005, 08:49 AM   #2
dasmi
Senior Member
 
Join Date: January 18, 2005
Location: San Diego, CA
Posts: 881
Demand a full refund, and send them back.
__________________
If we look at the black record of mass murder, exploitation, and tyranny levied on society by governments over the ages, we need not be loath to abandon the Leviathan State and ... try freedom.
--Murray Rothbard, For a New Liberty
dasmi is offline  
Old August 21, 2005, 09:21 AM   #3
Sum1_Special
Senior Member
 
Join Date: May 21, 2005
Posts: 243
Sounds like a plan, but... I don't really want to spend even more money to return them. I am writing an email to them right now, Shall I request a full refund anyway?
Sum1_Special is offline  
Old August 21, 2005, 09:49 AM   #4
siotwo
Senior Member
 
Join Date: February 6, 2005
Location: The Woodlands, TX
Posts: 217
Request the case....shipped on their dime. At least then you get your plugs and case for your $7x2
siotwo is offline  
Old August 21, 2005, 03:47 PM   #5
HighVelocity
Senior Member
 
Join Date: January 1, 2005
Location: DFW, TX
Posts: 220
Sounds like you've been "Botached". This place has had a bad rep for a long time. Search any gun forum and you'll see that those guys are idiots.
HighVelocity is offline  
Old August 21, 2005, 05:07 PM   #6
Double Naught Spy
Senior Member
 
Join Date: January 8, 2001
Location: Forestburg, Montague County, Texas
Posts: 10,342
Botach is a great place for which to buy an expensive item on sale that you don't need within the next 6-12 months. Otherwise, they suck. If you don't need the item anytime soon, then they do have some great sale prices. I picked up 2 ACOGs at different times that were about $150-200 below what the rest of the competition was selling the same models for at the time. The first one came when expected. The second came 8 months after I ordered. It was still a bargain when it arrived, but I had already bought another. For my cost, it was still quite easy to sell off, but dealing with Botach was a real pain. The worst part really was that I had cancelled the order.
__________________
"If you look through your scope and see your shoe, aim higher."
-- said to me by my 11 year old daughter before going out for hogs 8/13/2011
Double Naught Spy is offline  
Old August 27, 2005, 11:45 AM   #7
alexbird692001
Member
 
Join Date: August 10, 2004
Location: michigan
Posts: 64
Me to

I also waws ripped off by this company. I ordered two Glock 30 mags and never recieved them. I called and stated such to the customer service rep, who said she would refund my paypal account which of course they never did. Well I wrote them about 10 e-mail and called still no money refund. This is going on 8 months. Never buy from them.. Joe
alexbird692001 is offline  
Old September 8, 2005, 05:41 PM   #8
Sum1_Special
Senior Member
 
Join Date: May 21, 2005
Posts: 243
Yep, emailed them demanding a partial refund on shipping and got...

"WE apologize for the experience that you had with us please let us know how can we make it up to you



thank you very much for your time

vilma Rios"

I told them again they can make it up to me with a refund yet, my bank statement came in today and no refund.

Where could I file a complaint with this company?
Sum1_Special is offline  
Old September 8, 2005, 07:16 PM   #9
Eghad
Senior Member
 
Join Date: May 28, 2005
Location: Texas
Posts: 6,231
If you payed by credit card or paypal...

start there

file a complaint with the card company or paypal.......
__________________
Have a nice day at the range

NRA Life Member
Eghad is offline  
Old September 11, 2005, 05:18 PM   #10
Capt Charlie
Staff
 
Join Date: March 24, 2005
Location: Steubenville, OH
Posts: 4,304
It's funny (or maybe not), but I've dealt with Botach for several years now. At first, they were great. Fast service, good folks on the phone, good stuff, good prices. It seems like they did a 180 sudden like. Several months ago, I ordered a pair of Silencio Falcon electronic earmuffs, and I had to fight with them for over a month to get it (after my card was billed ). If you call them, you get an answering machine, and messages are NOT returned. They do NOT return e-mails. It was only after I told them I was refering this to the US Chamber of Commerce and the US Atty. General's office interstate fraud division (is there such a thing? ) that I got the muffs, with no apology. I'm thinking maybe they sold out to idiots?
__________________
TFL Members are ambassadors to the world for firearm owners. What kind of ambassador does your post make you?

I train in earnest, to do the things that I pray in earnest, I'll never have to do.

--Capt. Charlie
Capt Charlie is offline  
Old September 11, 2005, 06:45 PM   #11
MillCreek
Senior Member
 
Join Date: December 30, 2004
Location: Snohomish County, Washington USA
Posts: 281
My experience parallels the above poster. What happened to explain the changes, I wonder.
__________________
Regards,

MillCreek
Snohomish County, Washington USA
MillCreek is offline  
Old September 22, 2005, 02:35 AM   #12
Samuel2001
Senior Member
 
Join Date: August 17, 2001
Posts: 838
Unfortunately, I had the pleasure to work fer these people long ago when they had good deals from their original pawn shop business.

Back then they had everything in stock and they bought large quantities of product to save $$. Now, they pre-sell stuff and once they have sold a few to make their order worth while, they go ahead and order from the mfgr. of distribuitor.

Unfortunately these people are filthy rich and they have no real respect to their customers. They will tell you that your product is on the way, and to call them if its not there in a couple of days and they just string you along!!!

This is not new to them either, since they have been doing it for at least 10 years that I know of.
__________________
.45 ACP
Because no matter how you try to rationalize it, 9mm is still for women and pansies.


Build a bridge, and...GET OVER IT!
Samuel2001 is offline  
Old September 22, 2005, 11:34 AM   #13
MillCreek
Senior Member
 
Join Date: December 30, 2004
Location: Snohomish County, Washington USA
Posts: 281
This is really interesting. So it sounds as if they have reduced inventory, and inventory costs, to a minimum, by switching to a 'just-in-time' approach, whereby they order from the distributor after they receive a retail order.

This can work really well for the retail establishment in reducing inventory costs and freeing up cash flow, but if your distributor does not get the product to you quickly, and you do not send out the item quickly, this can lead to customer unhappiness.

I have to say that 'out of stock' is one of my personal pet peeves. When I think of all the times I have gone to my local REI looking for a specific item, only to find it out of stock. And often, I could have gotten the same item cheaper on the Net, but I either needed it right then or wanted to support my local business. If there was only some way to to a real-time inventory check before you left the house....
__________________
Regards,

MillCreek
Snohomish County, Washington USA
MillCreek is offline  
Old October 14, 2005, 10:32 AM   #14
crazyXgerman
Junior Member
 
Join Date: October 14, 2005
Posts: 10
interesting thread.

i ordered two weapon lights (m2 and m2 streamlight) from botach less than a year ago, before i knew about their bad reputation (botach, not streamlight ). i got the two lights for a little more than what i would have paid for one at a regular place, awesome deal. i got the lights in less than two weeks, no problems whatsoever.

then i started to hear about people's bad experiences with them and was somewhat surprised.

a couple of months ago i was looking for a number of items and they were the only ones who had every single item listed. i was in no hurry so i decided to try my luck with them again. this time i received an email the very next day informing me that all but one or two items were out of stock. i replied that in this case i'd prefer to cancel the order, which they did and confirmed via email. my credit card never got charged.

while i didn't go through with the order, again i was satisfied with how they handled it.

sorry to hear about everybody's bad experience. guess i will not be trying my luck with them again.
crazyXgerman is offline  
Old October 14, 2005, 11:45 AM   #15
Bravo25
Senior Member
 
Join Date: June 19, 2005
Location: Kansas
Posts: 432
Quote:
sorry to hear about everybody's bad experience. guess i will not be trying my luck with them again.
This was the experience Ihad with them at first. Then it started going down hill. Now after reading on several different types of forums these post, I have decided not to reorder from them.

Perhaps one day I will collect links to all of these threads, and email them to the company. Do you think it would help?
__________________
If more laws restricting our rights will make us free from harm, why aren't we safe yet? We are only less free.

When faced with impossible overwhelming odds, prudance would dictate the only thing left is to figure out what is possible, and to do it.

Punishment for all crimes should increase until the recitivism rate approaches zero.
Bravo25 is offline  
Old October 14, 2005, 04:31 PM   #16
Sum1_Special
Senior Member
 
Join Date: May 21, 2005
Posts: 243
Been a long time... And I still haven't gotten a response from, despite reporting them to the better Business Bureau(who, in my opinion, are beyond worthless) and sending them half a dozen emails and calling them twice. Eh, I guess I learned "build a bridge and get over it".

I guess it's too late to threaten to report them to the US Chamber of Commerce and the US Atty. General's Office Interstate Fraud Division, eh?

Anyway, this thread is getting interesting, it is turning into the Botach-Tactical-screwed-me thread. I am surprised somebody hasn't taken them to court yet.
Sum1_Special is offline  
Old October 28, 2005, 10:31 AM   #17
Beren@THR
Junior Member
 
Join Date: September 9, 2004
Location: Pittsburgh, PA
Posts: 13
FWIW, I never use Paypal. I use a credit card where I know the card company will back me up on disputing charges if the seller screws around with me. That would add some leverage.
Beren@THR is offline  
Old November 7, 2005, 01:07 AM   #18
Langenator
Member
 
Join Date: July 19, 2002
Location: WA
Posts: 84
I ordered a Surefire 918FA (9V forearm for the Rem 870) from some them something like 2 years ago. This was right at the time that Surefire was cutting off web retailers who were undercutting their MSRP.

They billed my credit card, and, after repeated inquiries as to why my light hadn't been delivered got nothing but "It's been held up by the supplier (Surefire, which was actually true)" I had to report them to my credit card company to get the charge removed.

Selling stuff you don't actually have unless you've got a firm commitment to get the item(s) at a certain price is bad business.
__________________
"Of all tyrannies, a tyranny exercised for the good of its victims may be
the most oppressive. It may be better to live under robber barons than under
omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep,
his cupidity may at some point be satiated; but those who torment us for our
own good will torment us without end, for they do so with the approval of
their own conscience." -C.S. Lewis

Happiness is a belt fed weapon. -unknown
Langenator is offline  
Old November 9, 2005, 08:56 PM   #19
thomasanelson
Junior Member
 
Join Date: October 17, 2005
Location: Los Angeles
Posts: 2
I just deleted them from my favorites! Enough said!
thomasanelson is offline  
Old December 12, 2005, 02:31 PM   #20
Ian2005
Senior Member
 
Join Date: October 24, 2005
Location: Texas
Posts: 355
BoTach

I can't believe this place is even still in business. I only kept my order because I couldn't seem to find another pair of Silencio electronic earmuffs in Black for the same $56 price. But boy did I pay for it time and trouble wise. I even initially paid extra for 2 day shipping, but it was sent out over a week later & I spent days trying to speak with someone and one day I finally reached a thick-accented hispanic lady who did help me but OMG.. What a nightmare.

Also those green/yellow earplugs arn't worth a crap. I think there's some vendor's here who are trying to pump them as I bought into it and it also was without a doubt the worst $8 I ever spent.

-Nuff Said.
Ian2005 is offline  
Old December 12, 2005, 07:50 PM   #21
IZinterrogator
Senior Member
 
Join Date: November 8, 2004
Location: Pierce County, WA
Posts: 2,446
Quote:
Also those green/yellow earplugs arn't worth a crap. I think there's some vendor's here who are trying to pump them as I bought into it and it also was without a doubt the worst $8 I ever spent.
The military issues them for combat use. When I was in Iraq, I stuffed a regular earplug in my door-side ear and kept the other one free to hear the radio, my LT, the others in the truck, etc. I decided to use the "combat earplugs" last week at a convoy live-fire range. I was acting as a safety and sitting on top of one of our gun trucks making sure the SAW gunner up there stayed within the range limits. From about four or five feet away, I was deafened by the first burst from the SAW. I recoiled in pain so badly I almost fell off the roof of the damn truck. Those things are junk. I'm thinking of getting some of those electronic ear plugs from Walker when I go for "the IZinterrogator Sandbox Tour Part II" (actually Part V if you count Kuwait rotations before OIF happened).
__________________
"If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom, go from us in peace. We ask not your counsels or arms. Crouch down and lick the hands which feed you. May your chains sit lightly upon you, and may posterity forget that you were our countrymen!” - Samuel Adams
IZinterrogator is offline  
Old January 9, 2006, 08:06 PM   #22
Blackwater OPS
Senior Member
 
Join Date: September 11, 2005
Location: Los Angeles
Posts: 1,153
I wish I had seen this thread BEFORE I got ripped off by these people. Oh well, at least now its gets bumped and maybe someone else will be spared he experience of dealing with these people.
__________________
"Those who would give up essential Liberty,
to purchase a little temporary Safety,
deserve neither Liberty nor Safety."
-Ben Franklin

Spc. Jeremy M. Campbell
Died 9/1/2005
and the best DS ever
MSG Matthew Ritz
Died 11.23.2005
matthewritz.com

For those who have had to fight for it, Life holds a special meaning that the protected will never know.

(\__/)
(='.'=) Someone set us up the bunny!
(")_(")
Blackwater OPS is offline  
Old January 9, 2006, 09:14 PM   #23
Capt Charlie
Staff
 
Join Date: March 24, 2005
Location: Steubenville, OH
Posts: 4,304
Send 'em an e-mail with a link to this thread .
__________________
TFL Members are ambassadors to the world for firearm owners. What kind of ambassador does your post make you?

I train in earnest, to do the things that I pray in earnest, I'll never have to do.

--Capt. Charlie
Capt Charlie is offline  
Old January 10, 2006, 06:49 AM   #24
Blackwater OPS
Senior Member
 
Join Date: September 11, 2005
Location: Los Angeles
Posts: 1,153
Heheh, just sent it to the service rep I dealt with, think they have the guts to post a defense?
__________________
"Those who would give up essential Liberty,
to purchase a little temporary Safety,
deserve neither Liberty nor Safety."
-Ben Franklin

Spc. Jeremy M. Campbell
Died 9/1/2005
and the best DS ever
MSG Matthew Ritz
Died 11.23.2005
matthewritz.com

For those who have had to fight for it, Life holds a special meaning that the protected will never know.

(\__/)
(='.'=) Someone set us up the bunny!
(")_(")
Blackwater OPS is offline  
Old January 10, 2006, 04:01 PM   #25
VUPDblue
Senior Member
 
Join Date: December 18, 2005
Location: Central Indiana
Posts: 1,978
Botach sucks. Slow shipping (if ever). Please, I beg of you all... DO NOT DEAL WITH BOTACH TACTICAL EVER!!!
__________________
Silencers have NEVER been illegal !
VUPDblue is offline  
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 12:01 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2014 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent: thefiringline.com
Contact Us
Page generated in 0.16034 seconds with 7 queries