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Old February 10, 2013, 12:10 AM   #1
Metal god
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Join Date: April 10, 2012
Location: San Diego CA
Posts: 2,093
Brownells Back order issues fixed

Just got this e-mail from Brownells

Quote:

Dear Folks,



We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on.

And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense.

Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar.

When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up.

The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table.



Best,
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Old February 10, 2013, 10:00 PM   #2
Colduglandon
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Join Date: March 5, 1999
Location: Mass
Posts: 480
So it is true, stuff does happen. They are a good company.
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Old February 10, 2013, 10:58 PM   #3
Crankgrinder
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Join Date: July 24, 2011
Location: Texas
Posts: 798
got the same email myself. have a lower ordered from them since first of jan. hope it comes in before too long.
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