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Old August 26, 2002, 01:27 AM   #1
mhannah1
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Join Date: June 25, 1999
Posts: 66
BarSto Comment

I sent them an e-mail on the 18th of August, asking some questions about replacement barrels for my Glock.
Well, its the 25th and I never heard back from them.
I am not impressed!
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Old August 26, 2002, 08:50 PM   #2
cratz2
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Join Date: March 17, 2002
Location: Indy, IN
Posts: 340
I too sent them an email on Aug 13 concerning fitting a 9x23 barrel to my Springfield 9mm and I have not heard back from them.

By all counts, their barrels are excellent and their custom shop is top notch but if they never answer emails, why do they have and publish an email address?
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Old August 29, 2002, 09:01 PM   #3
Bob C
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Join Date: January 1, 1999
Location: St. Louis, MO suburbs
Posts: 386
About three years ago I inquired to BarSto about a .357 SIG barrel for a Glock 22, and got a prompt reply.

I ordered the barrel, which was to be shipped in six weeks. I actually got it in three weeks.

It worked great, dropped in with no fitting, noticeably improved accuracy, and I never had a failure to feed except for some really bad reloads.
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Old September 3, 2002, 09:36 PM   #4
John Forsyth
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Join Date: January 24, 2000
Location: Tennessee
Posts: 378
Bar-Sto while making excellent barrels, is not up to the 21st century with email yet. They are old fashioned, call them on the telephone. You get to talk to real people, who make real barrels, real well.

Make the call, you will not be disappoited in their service or quality. It just might take awhile if you want something out of the ordinary.
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Old September 3, 2002, 09:55 PM   #5
444
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Join Date: November 20, 2000
Location: Ohio
Posts: 3,727
I agree with both sides of this one. I have E-Mailed Bar-Sto and it took a hell of a long time for them to answer, but they did answer. I have also called them on the phone and got prompt service (I sent a gun to them today). Their products are top-notch and in this case I think the inconvienience is worth it. But you do have to wonder why they publish an E-Mail address when they don't intend to monitor their E-Mail ? I think this does more harm than good for you customer relations. If they didn't have a public E-Mail address at all, we wouldn't be having this discussion.
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You know the rest. In the books you have read
How the British Regulars fired and fled,
How the farmers gave them ball for ball,
From behind each fence and farmyard wall,
Chasing the redcoats down the lane,
Then crossing the fields to emerge again
Under the trees at the turn of the road,
And only pausing to fire and load.
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Old September 10, 2002, 09:07 AM   #6
schild
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Join Date: February 17, 2002
Location: Illinois
Posts: 344
Several years ago I called BarSto and Irv answered the phone. It was a real thrill to have talked to THE barrel man for 10-15 minutes.
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Old September 10, 2002, 10:29 AM   #7
444
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I have a 1911 at Bar-Sto right now having a barrel fitted. I sent it through my dealer who also spoke to Irv on the phone. I told the dealer to send them my top end just like it says on their web page. Irv thought it would be better to send the whole gun. I certainly won't argue with Irv.
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