|
February 15, 2002, 07:51 PM
|
#1 |
|
Member
Join Date: October 5, 2001
Location: texas
Posts: 80
|
911surplus
buyer beware. customer service is lacking.
i ordered a light from them. after a week of emails and phone calls, they grace me with a response. "what order?" they say. i provide them the necessary info and ask to cancel the order. i get an email 2 weeks later. they tell me they are out of the light i ordered and if i'd like another combo. ***?? i CANCELLED my order! i emailed them with the problem and to cancel my order, again. i got no response. surprise, surprise. it hasn't been a week though.  they have a nice spill on the front of their site about good customer service though.
|
|
|
February 17, 2002, 08:34 PM
|
#2 |
|
Member
Join Date: October 5, 2001
Location: texas
Posts: 80
|
found out they are a new business and attended shot show the week of my order. still shouldn't have taken a week to email me about being out of stock. i understand some hitches, but i still have no response to my complaint. a business that doesn't even attempt a response to a complaint won't get my business.
|
|
|
|
February 19, 2002, 03:21 PM
|
#3 |
|
Member
Join Date: October 5, 2001
Location: texas
Posts: 80
|
anybody else dealt with them?
|
|
|
 |
| Thread Tools | |
|
|
