911surplus

switch625 · February 15, 2002, 06:51 PM

buyer beware. customer service is lacking.

i ordered a light from them. after a week of emails and phone calls, they grace me with a response. "what order?" they say. i provide them the necessary info and ask to cancel the order.

i get an email 2 weeks later. they tell me they are out of the light i ordered and if i'd like another combo. [color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color]?? i CANCELLED my order!

i emailed them with the problem and to cancel my order, again. i got no response. surprise, surprise. it hasn't been a week though.

they have a nice spill on the front of their site about good customer service though.

switch625 · February 17, 2002, 07:34 PM

found out they are a new business and attended shot show the week of my order. still shouldn't have taken a week to email me about being out of stock. i understand some hitches, but i still have no response to my complaint. a business that doesn't even attempt a response to a complaint won't get my business.

switch625 · February 19, 2002, 02:21 PM

anybody else dealt with them?

February 15, 2002, 06:51 PM	#1
switch625 Member Join Date: October 5, 2001 Location: texas Posts: 80	911surplus buyer beware. customer service is lacking. i ordered a light from them. after a week of emails and phone calls, they grace me with a response. "what order?" they say. i provide them the necessary info and ask to cancel the order. i get an email 2 weeks later. they tell me they are out of the light i ordered and if i'd like another combo. [color=#FF0000]█[/color][color=#FF0000]█[/color][color=#FF0000]█[/color]?? i CANCELLED my order! i emailed them with the problem and to cancel my order, again. i got no response. surprise, surprise. it hasn't been a week though. they have a nice spill on the front of their site about good customer service though.

February 17, 2002, 07:34 PM	#2
switch625 Member Join Date: October 5, 2001 Location: texas Posts: 80	found out they are a new business and attended shot show the week of my order. still shouldn't have taken a week to email me about being out of stock. i understand some hitches, but i still have no response to my complaint. a business that doesn't even attempt a response to a complaint won't get my business.

February 19, 2002, 02:21 PM	#3
switch625 Member Join Date: October 5, 2001 Location: texas Posts: 80	anybody else dealt with them?