Dillon Customer Service

zippy13 · March 21, 2011, 10:53 AM

A small, but crucial, part of my ancient Dillon 450/550 gave up the ghost. It was just a simple square of plastic with a hole in the middle. While fabricating a temporary replacement, another part was misplaced.

I eMailed Dillon Customer Service asking how to get replacement parts. The next day there was an envelope the mail with the parts and a spare square. An eMail announced the parts and delivery were free.

The small misplaced part has been redesigned so it stays with the loader and won't be lost in the future.

Many thanks, Dillon, Bravo Zulu.

pbratton · March 21, 2011, 12:23 PM

they are a class act.

Slamfire · March 21, 2011, 12:44 PM

Dillion "No BS" warranty is just that. I am a very happy customer.

geetarman · March 21, 2011, 02:47 PM

Yep! A class act they are.

Geetarman

c.j.sikes · March 21, 2011, 02:47 PM

i have four dillon presses. they are great people! cjs

Ronno · March 22, 2011, 12:18 AM

Dillon is the best as far as I am concerned...

Shootest · March 22, 2011, 06:53 AM

A number 1, always have been and always will be tops in my book.

FTG-05 · March 22, 2011, 07:36 AM

I haven't used my RL-550B to reload in about 10 years (although I've done a bunch of case prep). Over the weekend, I went and started to use it to reload some .44 mags for my 329PD I expect to get in the next couple of weeks.

I'm missing the doohickey that attaches the ram to the powder dispenser whatchmacallit (stop me if I'm getting to technical), so I can case prep right now but can't reload yet.

So, I'm going to call them today and ask for a replacement. They'll try to ship if free, but I'm ready for that: I've got a couple things I need to also reload for my 45-70 Guide Gun, so I'll order those at the same time.

g.willikers · March 22, 2011, 12:44 PM

Awhile back my old and much used Square Deal was showing its age, so I called Dillon, with a grocery store list of parts to rebuild it.
I figured it would be much cheaper than buying anything else.
In short order, a good sized box arrived, shipping paid, with all the parts.
I was rooting around for the bill and finally found it under everything.
No Charge.
Not one penny.
For all those parts.

PawPaw · March 22, 2011, 12:51 PM

SO, while we're talking about it, I've been toying with the idea of getting a prograssive (read - Dillon) for handgun rounds.

I do not intend to load any rifle ammo at all. My rifle ammo is done in batches, like God intended. However, that whole one-pull, one-round thing has me intrigued for plinking, grandkid teaching handgun ammo.

Would I be better off with the Square Deal, or the 550B?

geetarman · March 22, 2011, 01:33 PM

I bought the 550B a number of years ago and have used it for a whole lot of different calibers. It is a first class machine and Dillon service is the industry standard.

I am lucky enough to live close to the plant and they are some of the friendliest and knowledgeable folks around.

They stand behind what they sell and you can take that to the bank.

Geetarman

FTG-05 · March 22, 2011, 08:54 PM

PawPaw, if you buy the RL-550B, you can still do rifle rounds in batches, it will just be easier with the -550 due to the toolhead and all the dies already set and adjusted.

Good luck.

bbqncigars · March 22, 2011, 09:20 PM

Dillon service might be great, but their tech support knowledge base is somewhat lacking. Recommending/selling an incorrect expander for a rather spendy handgun brass (.30 Mauser) is not appreciated by me. I used to love my 550B, until (following Dillon's TS advice) it mangled one too many a case. The 550B is a great press if you don't exceed it's limitations. I now have a red press that exceeds what the Dillon could do without damaging precious metal.

geetarman · March 23, 2011, 08:25 AM

Sorry to hear that.

I have never haid a bad experience with Dillon customer service.

Had one run in with a salesman there who had a real woody for AR platform shooters.

He is no longer there so I am guessing others had a problem with him also.

Geetarman

FTG-05 · March 23, 2011, 01:10 PM

Just called, took about 2 minutes to get me fixed up and he answered my question, so I'm good to go again! Excellent service, as usual.

zippy13 · March 23, 2011, 02:52 PM

PawPaw,
Although Dillon continually improves the 550, one thing they can't do is add another station to the turret. I really like the idea of the powder checker available on 5-station loaders. If I were in the market for a new tool, a 5-station would be appealing; but, I'm not going to trade in my old 450/550.

Did anyone else follow eBay, on March 17th, when a well quipped used 550B (Item # 170615018214) went for $1,151.01 after an unsuccessful snipe in the final seconds?

FM12 · March 23, 2011, 03:26 PM

Only progressive on my bench is Dillon SDB (three of them) Nuff said! Single stage is th Forester Co-Ax. Nuff said again.

March 21, 2011, 10:53 AM	#1
zippy13 Senior Member Join Date: August 23, 2008 Location: SoCal Posts: 6,442	Dillon Customer Service A small, but crucial, part of my ancient Dillon 450/550 gave up the ghost. It was just a simple square of plastic with a hole in the middle. While fabricating a temporary replacement, another part was misplaced. I eMailed Dillon Customer Service asking how to get replacement parts. The next day there was an envelope the mail with the parts and a spare square. An eMail announced the parts and delivery were free. The small misplaced part has been redesigned so it stays with the loader and won't be lost in the future. Many thanks, Dillon, Bravo Zulu.

March 21, 2011, 12:44 PM	#3
Slamfire Senior Member Join Date: May 27, 2007 Posts: 5,261	Dillion "No BS" warranty is just that. I am a very happy customer. __________________ If I'm not shooting, I'm reloading.

March 22, 2011, 06:53 AM	#7
Shootest Senior Member Join Date: February 9, 2011 Location: Just outside Cleveland, Ohio Posts: 722	A number 1, always have been and always will be tops in my book. __________________ The private ownership of firearms is an American Heritage. Anyone who disputes that is Anti-American and unpatriotic. NRA Life Member

March 22, 2011, 12:44 PM	#9
g.willikers Senior Member Join Date: September 28, 2008 Posts: 10,442	Awhile back my old and much used Square Deal was showing its age, so I called Dillon, with a grocery store list of parts to rebuild it. I figured it would be much cheaper than buying anything else. In short order, a good sized box arrived, shipping paid, with all the parts. I was rooting around for the bill and finally found it under everything. No Charge. Not one penny. For all those parts. __________________ Walt Kelly, alias Pogo, sez: “Don't take life so serious, son, it ain't nohow permanent.”

March 22, 2011, 12:51 PM	#10
PawPaw Senior Member Join Date: December 24, 2010 Location: Central Louisiana Posts: 3,137	SO, while we're talking about it, I've been toying with the idea of getting a prograssive (read - Dillon) for handgun rounds. I do not intend to load any rifle ammo at all. My rifle ammo is done in batches, like God intended. However, that whole one-pull, one-round thing has me intrigued for plinking, grandkid teaching handgun ammo. Would I be better off with the Square Deal, or the 550B? __________________ Dennis Dezendorf http://pawpawshouse.blogspot.com

March 21, 2011, 12:23 PM	#2
pbratton Senior Member Join Date: August 29, 2007 Location: Sugar Land, Texas Posts: 171	they are a class act.

March 21, 2011, 02:47 PM	#4
geetarman Senior Member Join Date: November 18, 2009 Location: Arizona Posts: 3,157	Yep! A class act they are. Geetarman

March 21, 2011, 02:47 PM	#5
c.j.sikes Senior Member Join Date: March 21, 2006 Location: marlow okla Posts: 227	i have four dillon presses. they are great people! cjs

March 22, 2011, 12:18 AM	#6
Ronno Member Join Date: June 14, 2010 Location: Ohio Posts: 31	Dillon is the best as far as I am concerned...

March 22, 2011, 07:36 AM	#8
FTG-05 Senior Member Join Date: March 18, 1999 Location: TN Posts: 301	I haven't used my RL-550B to reload in about 10 years (although I've done a bunch of case prep). Over the weekend, I went and started to use it to reload some .44 mags for my 329PD I expect to get in the next couple of weeks. I'm missing the doohickey that attaches the ram to the powder dispenser whatchmacallit (stop me if I'm getting to technical), so I can case prep right now but can't reload yet. So, I'm going to call them today and ask for a replacement. They'll try to ship if free, but I'm ready for that: I've got a couple things I need to also reload for my 45-70 Guide Gun, so I'll order those at the same time.

March 22, 2011, 01:33 PM	#11
geetarman Senior Member Join Date: November 18, 2009 Location: Arizona Posts: 3,157	I bought the 550B a number of years ago and have used it for a whole lot of different calibers. It is a first class machine and Dillon service is the industry standard. I am lucky enough to live close to the plant and they are some of the friendliest and knowledgeable folks around. They stand behind what they sell and you can take that to the bank. Geetarman

March 22, 2011, 08:54 PM	#12
FTG-05 Senior Member Join Date: March 18, 1999 Location: TN Posts: 301	PawPaw, if you buy the RL-550B, you can still do rifle rounds in batches, it will just be easier with the -550 due to the toolhead and all the dies already set and adjusted. Good luck.

March 22, 2011, 09:20 PM	#13
bbqncigars Senior Member Join Date: February 1, 2009 Location: Iowa Posts: 525	Dillon service might be great, but their tech support knowledge base is somewhat lacking. Recommending/selling an incorrect expander for a rather spendy handgun brass (.30 Mauser) is not appreciated by me. I used to love my 550B, until (following Dillon's TS advice) it mangled one too many a case. The 550B is a great press if you don't exceed it's limitations. I now have a red press that exceeds what the Dillon could do without damaging precious metal. __________________ "Of all the things I've lost, I miss my mind the most." A. Brilliant

March 23, 2011, 08:25 AM	#14
geetarman Senior Member Join Date: November 18, 2009 Location: Arizona Posts: 3,157	Sorry to hear that. I have never haid a bad experience with Dillon customer service. Had one run in with a salesman there who had a real woody for AR platform shooters. He is no longer there so I am guessing others had a problem with him also. Geetarman

March 23, 2011, 01:10 PM	#15
FTG-05 Senior Member Join Date: March 18, 1999 Location: TN Posts: 301	Just called, took about 2 minutes to get me fixed up and he answered my question, so I'm good to go again! Excellent service, as usual.

March 23, 2011, 02:52 PM	#16
zippy13 Senior Member Join Date: August 23, 2008 Location: SoCal Posts: 6,442	PawPaw, Although Dillon continually improves the 550, one thing they can't do is add another station to the turret. I really like the idea of the powder checker available on 5-station loaders. If I were in the market for a new tool, a 5-station would be appealing; but, I'm not going to trade in my old 450/550. Did anyone else follow eBay, on March 17th, when a well quipped used 550B (Item # 170615018214) went for $1,151.01 after an unsuccessful snipe in the final seconds?

March 23, 2011, 03:26 PM	#17
FM12 Senior Member Join Date: February 5, 2007 Location: Monroeville, Alabama Posts: 1,683	Only progressive on my bench is Dillon SDB (three of them) Nuff said! Single stage is th Forester Co-Ax. Nuff said again.