started warrenty repair for my m&p9c :(

THORN74 · September 17, 2012, 06:40 PM

So i started a warrenty repair request tonight for my m&p9c .... I have had it since June and really like it , but so far after every range session the front sight has drifted left from recoil. This just won't due.

Its the first firearm I will have to send back to the Mr. Ill let u all know how it goes

Sent from my GT-P7510 using Tapatalk 2

Dragline45 · September 17, 2012, 08:02 PM

I wouldn't send a gun back for something as simple as a drifting front sight. Have em send you a new sight and knock the old one out with a non marring punch and hammer.

ponchsox · September 17, 2012, 08:28 PM

I hope you just sent the slide and not the entire gun over night?

THORN74 · September 17, 2012, 09:12 PM

I haven't shipped anything yet..... just filled out paperwork online. I would just fix it my self, but after drifting the sight back 3 times now , I want them to fix it .

I am waiting to hear what they want me to ship. I might call them and up grade to night sights? We will see.

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fieldcoordinator · September 17, 2012, 09:12 PM

S&W customer service is the best! I've used them twice - once for a secondhand M&P 9C that was locking the slide back before the mag was empty and again just a month ago to send back a new Shield in 40S&W that was dropping the mag on the first 2 shots loaded 7 + 1.
Customer Service acknowledged both were known issues and to send it in. CS was extremely courteous, professional, and prompt. I had the gun back both times in less than 2 weeks from the day I dropped it off at FedEx using S&W's prepaid shipping label. In the first instance S&W's gunsmith even called me to tell me what he found and was doing to correct the problem, plus had touched up the trigger to correct a creep issue I had also mentioned on the note sent in with the gun!
I'm in no way affiliated with S&W or the shooting sports industry - just an average enthusiast like most others on the forum. So, this is an unbiased opinion when I say my experience with their CS made me a customer for life.

TunnelRat · September 17, 2012, 09:15 PM

Their CS is awesome.

That said, have you tried a little blue locktite?

THORN74 · September 26, 2012, 08:01 PM

So I got the shipping label Friday eve. Sent the gun out via fedex today.

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THORN74 · October 10, 2012, 05:53 PM

Just got the email confirming my m&p is shipping back to me. Two week turnaround almost to the day

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Justice06RR · October 10, 2012, 07:03 PM

Not too bad. That's why I love Smith&Wesson's customer service and warranty. At least you know if anything goes wrong that S&W has your back. They're firearms are awesome too.

Unfortunately the M&P pistols are known to have this issue with the front sights. Its one of the only downsides of the M&P. I'll take that over other mechanical issues anyday!

Kreyzhorse · October 11, 2012, 06:28 AM

Post an update after you take it out shooting again. I have zero doubts that your issue will be fixed however.

THORN74 · October 11, 2012, 05:33 PM

Well I looked her over .... the included letter just said replaced front sight. Looks centered and feels secure, but I won't get to shoot her for a week or so .... getting married next weekend and this weekend is booked .

Sent from my GT-P7510 using Tapatalk 2

September 17, 2012, 06:40 PM	#1
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 543	started warrenty repair for my m&p9c :( So i started a warrenty repair request tonight for my m&p9c .... I have had it since June and really like it , but so far after every range session the front sight has drifted left from recoil. This just won't due. Its the first firearm I will have to send back to the Mr. Ill let u all know how it goes Sent from my GT-P7510 using Tapatalk 2

September 17, 2012, 09:12 PM	#5
fieldcoordinator Junior Member Join Date: November 20, 2011 Location: East Texas Posts: 8	S&W customer service is the best! I've used them twice - once for a secondhand M&P 9C that was locking the slide back before the mag was empty and again just a month ago to send back a new Shield in 40S&W that was dropping the mag on the first 2 shots loaded 7 + 1. Customer Service acknowledged both were known issues and to send it in. CS was extremely courteous, professional, and prompt. I had the gun back both times in less than 2 weeks from the day I dropped it off at FedEx using S&W's prepaid shipping label. In the first instance S&W's gunsmith even called me to tell me what he found and was doing to correct the problem, plus had touched up the trigger to correct a creep issue I had also mentioned on the note sent in with the gun! I'm in no way affiliated with S&W or the shooting sports industry - just an average enthusiast like most others on the forum. So, this is an unbiased opinion when I say my experience with their CS made me a customer for life. Last edited by fieldcoordinator; September 17, 2012 at 09:20 PM.

September 17, 2012, 09:15 PM	#6
TunnelRat Senior Member Join Date: May 22, 2011 Posts: 12,213	Their CS is awesome. That said, have you tried a little blue locktite? __________________ Know the status of your weapon Keep your muzzle oriented so that no one will be hurt if the firearm discharges Keep your finger off the trigger until you have an adequate sight picture Maintain situational awareness

October 11, 2012, 06:28 AM	#10
Kreyzhorse Senior Member Join Date: April 12, 2006 Location: NKY Posts: 12,463	Post an update after you take it out shooting again. I have zero doubts that your issue will be fixed however. __________________ "He who laughs last, laughs dead." Homer Simpson

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September 17, 2012, 08:02 PM	#2
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 3,513	I wouldn't send a gun back for something as simple as a drifting front sight. Have em send you a new sight and knock the old one out with a non marring punch and hammer.

September 17, 2012, 08:28 PM	#3
ponchsox Member Join Date: April 28, 2012 Posts: 56	I hope you just sent the slide and not the entire gun over night?

September 26, 2012, 08:01 PM	#7
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 543	So I got the shipping label Friday eve. Sent the gun out via fedex today. Sent from my GT-P7510 using Tapatalk 2

October 10, 2012, 05:53 PM	#8
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 543	Just got the email confirming my m&p is shipping back to me. Two week turnaround almost to the day Sent from my Galaxy Nexus using Tapatalk 2

October 10, 2012, 07:03 PM	#9
Justice06RR Senior Member Join Date: December 21, 2010 Location: Central FL Posts: 1,360	Not too bad. That's why I love Smith&Wesson's customer service and warranty. At least you know if anything goes wrong that S&W has your back. They're firearms are awesome too. Unfortunately the M&P pistols are known to have this issue with the front sights. Its one of the only downsides of the M&P. I'll take that over other mechanical issues anyday!

October 11, 2012, 05:33 PM	#11
THORN74 Senior Member Join Date: May 30, 2010 Location: Chicago 'Burbs Posts: 543	Well I looked her over .... the included letter just said replaced front sight. Looks centered and feels secure, but I won't get to shoot her for a week or so .... getting married next weekend and this weekend is booked . Sent from my GT-P7510 using Tapatalk 2