December 12, 2012, 06:01 AM | #1 |
Junior member
Join Date: February 11, 2005
Posts: 822
|
nikon does it again
Bought a new pair of monarch atb 8x42s about 12 years ago. Three years ago i dropped them on cement and they wouldnt focus out past 300 yards anymore. Sent them to nikon and told them the damage was my fault. About 2 weeks later i got a new pair of the updated version of the same binocular free. earlier while doing some crop damage shooting my buddy dropped this set and broke the eye glass ajusment eye piece off. Boxed them up and sent them to nikon again telling them the truth and yesterday a brand new set of there again updated monarch 5s came in the mail. Cant say enough good things about there customer service dept.
|
December 12, 2012, 07:09 AM | #2 |
Senior Member
Join Date: April 12, 2006
Location: NKY
Posts: 12,463
|
I've never had to use their customer service but stories like yours are the reason I continue to buy their scopes and binoculars.
__________________
"He who laughs last, laughs dead." Homer Simpson |
December 12, 2012, 08:30 AM | #3 |
Senior Member
Join Date: August 10, 2000
Location: WI
Posts: 1,395
|
Interesting. About 10 years ago I bought a Nikon 28-200 AF-D camera lens (USA warranty, not grey market) that the zoom locked up after 3 months, and Nikon wouldn't fix it under warranty, and wanted $400 to repair it, almost as much as I paid for it new. I'll never give them another nickel.
__________________
A plan is just a list of things that doesn't happen. |
December 12, 2012, 09:12 AM | #4 | |
Senior Member
Join Date: November 18, 2005
Location: On the Santa Fe Trail
Posts: 8,212
|
Quote:
Leupold has never done that to me and I've had a few scopes go back in for checkups, and have only ever had to have two repaired. One had a bad reticle and the other I picked up from a pawn shop with a scratched objective, and missing turret caps. They replaced the lens, turret caps, and it had a bad erector, fixed it all no questions asked. I still have and use a couple of Nikons, but I have no faith in their warranty or CS.
__________________
NRA Life Member |
|
Thread Tools | Search this Thread |
|
|