Is EAA the worst company to deal with?

kbsrn · May 7, 2002, 06:55 PM

Does everyone have a problem with this company? Why does Tan use them as an importer. I have not been able to get an honest answer from them. Has anyone one else.
Would you buy a Tan again after having to deal with EAA

blades67 · May 7, 2002, 07:47 PM

I haven't bought a Witness because of the reports I've seen on this board.

Kermit · May 7, 2002, 08:01 PM

Bought a 22lr conversion kit from them. Had a couple problems w/ it. Took them only 3 days to fix it and they returned it w/ 2 new mags. They did ok by me.

kbsrn · May 7, 2002, 09:45 PM

I think you may be one of thevery few who have recieved good service from them.
How did you do it?
The other 75% of the people would like to know.
I love the tan pistol, but if something isn't right they will make you sorry you bought the pistol

Kermit · May 7, 2002, 11:09 PM

WOW! I guess I just got lucky. I had no idea!

Tropical Z · May 8, 2002, 01:22 AM

I've had great service from EAA!
I think it all depends on how you start the conversation-with EAA or anybody else.

kbsrn · May 8, 2002, 05:56 AM

Well about "Hi, I have a question?"
That is how I started.

kbsrn · May 8, 2002, 09:21 AM

btt

Snowdog · May 8, 2002, 10:19 AM

Tropical Z,

I completely agree with your philosophy regarding etiquette in general, however, I must disagree with your statement regarding a "customer prompt" for poor service from EAA.

As a standard rule, I go out of my way to treat all people (and companies) with as much respect outright as I would wish from others. After the pleasant conversation I enjoyed with the customer service representative at EAA, I was under the impression that my Witness was in capable hands. The repertoire was jovial, and in no instance did I ever expose my disappointment with their product.
There was no indication of even the slightest degree of animosity towards me from the any of the phone conversations I had with EAA over a three month period.

All attempts to have the problem rectified (except perhaps for the third and final attempt) were handled with as much cordiality and patience as humanly possible....

In all, I received a great disservice from EAA, certainly through no fault of my own.

nvrquit · May 8, 2002, 10:44 AM

kbsrn & all,

For those that are not familiar with my experiences regarding EAA and a Witness Compact in 10mm with a Wonder finish, please review the following links:

http://talk.shooters.com/room_30/20419.cfm

http://pub69.ezboard.com/fczechpisto...opicID=8.topic

These links will provide varied experiences that some shooters have had in dealing with EAA or in owning and shooting a Tanfoglio CZ "clone" pistol design.

I believe that I communicated to EAA my concerns in a reserved, professional adult manner. Read the posts found on the provided links and draw your own conclusions.

kbsrn · May 8, 2002, 12:32 PM

My experience with them as been very unhappy. I started out very pleasant, but by the end I was sorry I bought the pistol. The pistol is great, EAA is the worst.
I don't know why Tan uses an importer that seems to be determined to upset as many customers as possible. I wish that I had read some of these posts before I bought the pistol. They all seem to sum it up this way, great pistol, lousey customer service.
I hope Tan reads these posts and asks questions.

Dave T · May 8, 2002, 01:54 PM

A dealer friend of mine (gunshop not just an FFL holder) absolutely refuses to do business with them anymore. In fact, if you bring up the subject his face gets red and he starts cursing. Don't think I want to go there.

kbsrn · May 8, 2002, 02:25 PM

This seems to be a pretty stanard reaction to them. I know that is how I react when I talkabout them.

BigMike · May 8, 2002, 02:37 PM

It is the worst firearm company I have had to deal with, so far.

Mike

djsjd · May 8, 2002, 08:16 PM

I too have had problems with EAA. As a result, will NOT buy a thing from them. Given the way that EAA does things, is it possible that someone senior in their organization is from a software (not to mention MICROSOFT's name) company. They both seem to run by the same MO

:barf:

logansdad · May 8, 2002, 08:22 PM

Don't know about the worst, as I've not had to deal with any other company. However, my experience with EAA has not been pleasant. I love my compact 10mm Witness, but cannot get any kind of technical service from EAA on the gun. I sent three separate e-mails regarding replacement of recoil springs and have yet to receive a sensible response.

kbsrn · May 8, 2002, 09:13 PM

Becuase they don't know their own product. If you ask them a question they rarely answer it, or answer it the same way twice. They also try to make you feel stupid for asking the question.

kbsrn · May 9, 2002, 05:48 AM

BTT

KP95DAO · May 9, 2002, 10:50 AM

They are right up there with Taurus in my book.

I didn't get the results I wanted until I got NASTY.

kbsrn · May 9, 2002, 03:10 PM

BTT

fix · May 9, 2002, 03:14 PM

btt btt btt btt...for the love of God!!! It's at the top!!!! It's been an active thread for 3 days!!!

FWIW, I've never dealt with them, but my father says he's never had any problems with EAA.

MeekAndMild · May 9, 2002, 04:29 PM

A resounding NO. Absolutely Philips electronics is the worst company I've ever dealt with. EAA is a pussycat comparatively speaking.

Gewehr98 · May 9, 2002, 04:53 PM

I broke the bolt on my IZH 60 Baikal air rifle when I bought it. Within a day of me asking EAA about a replacement, it was in my mailbox, free of charge. Not bad.

kbsrn · May 9, 2002, 04:53 PM

After the way they treated me I am going to keep the BTT going. They are an awful company that treats customers like crap.

Gewehr98 · May 9, 2002, 04:57 PM

View Poll Results: IS EAA the worst company to deal with?
Yes	34	53.97%
No	29	46.03%
Voters: 63. You may not vote on this poll

May 7, 2002, 06:55 PM	#1
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	Is EAA the worst company to deal with? Does everyone have a problem with this company? Why does Tan use them as an importer. I have not been able to get an honest answer from them. Has anyone one else. Would you buy a Tan again after having to deal with EAA

May 7, 2002, 07:47 PM	#2
blades67 Senior Member Join Date: April 22, 1999 Location: Chandler, Arizona, USA Posts: 6,014	I haven't bought a Witness because of the reports I've seen on this board. __________________ Guns cause crime like spoons cause Rosie O'Donnell to be fat! I hunt, therefore I am.

May 7, 2002, 09:45 PM	#4
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	The one and Only I think you may be one of thevery few who have recieved good service from them. How did you do it? The other 75% of the people would like to know. I love the tan pistol, but if something isn't right they will make you sorry you bought the pistol

May 8, 2002, 01:22 AM	#6
Tropical Z Senior Member Join Date: September 6, 2000 Location: Atlantis Posts: 1,683	I've had great service from EAA! I think it all depends on how you start the conversation-with EAA or anybody else. __________________ FREEDOM IS NEVER FREE!!!!!!!

May 7, 2002, 08:01 PM	#3
Kermit Senior Member Join Date: February 6, 2001 Location: California Posts: 3,020	Bought a 22lr conversion kit from them. Had a couple problems w/ it. Took them only 3 days to fix it and they returned it w/ 2 new mags. They did ok by me.

May 7, 2002, 11:09 PM	#5
Kermit Senior Member Join Date: February 6, 2001 Location: California Posts: 3,020	WOW! I guess I just got lucky. I had no idea!

May 8, 2002, 05:56 AM	#7
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	Starters Well about "Hi, I have a question?" That is how I started.

May 8, 2002, 09:21 AM	#8
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	btt btt

May 8, 2002, 10:19 AM	#9
Snowdog Senior Member Join Date: October 31, 2001 Location: Western North Carolina Posts: 1,074	Tropical Z, I completely agree with your philosophy regarding etiquette in general, however, I must disagree with your statement regarding a "customer prompt" for poor service from EAA. As a standard rule, I go out of my way to treat all people (and companies) with as much respect outright as I would wish from others. After the pleasant conversation I enjoyed with the customer service representative at EAA, I was under the impression that my Witness was in capable hands. The repertoire was jovial, and in no instance did I ever expose my disappointment with their product. There was no indication of even the slightest degree of animosity towards me from the any of the phone conversations I had with EAA over a three month period. All attempts to have the problem rectified (except perhaps for the third and final attempt) were handled with as much cordiality and patience as humanly possible.... In all, I received a great disservice from EAA, certainly through no fault of my own. __________________ "What We Do In Life, Echoes In Eternity" -Gladiator- ************************* Brevity Is The Soul of Wit. -Shakespeare-

May 8, 2002, 10:44 AM	#10
nvrquit Senior Member Join Date: January 6, 2002 Location: Bernville, PA Posts: 185	EAA experiences... kbsrn & all, For those that are not familiar with my experiences regarding EAA and a Witness Compact in 10mm with a Wonder finish, please review the following links: http://talk.shooters.com/room_30/20419.cfm http://pub69.ezboard.com/fczechpisto...opicID=8.topic These links will provide varied experiences that some shooters have had in dealing with EAA or in owning and shooting a Tanfoglio CZ "clone" pistol design. I believe that I communicated to EAA my concerns in a reserved, professional adult manner. Read the posts found on the provided links and draw your own conclusions.

May 8, 2002, 12:32 PM	#11
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	EAA My experience with them as been very unhappy. I started out very pleasant, but by the end I was sorry I bought the pistol. The pistol is great, EAA is the worst. I don't know why Tan uses an importer that seems to be determined to upset as many customers as possible. I wish that I had read some of these posts before I bought the pistol. They all seem to sum it up this way, great pistol, lousey customer service. I hope Tan reads these posts and asks questions.

May 8, 2002, 01:54 PM	#12
Dave T Senior Member Join Date: April 16, 2000 Location: Mesa, Arizona Posts: 1,456	A dealer friend of mine (gunshop not just an FFL holder) absolutely refuses to do business with them anymore. In fact, if you bring up the subject his face gets red and he starts cursing. Don't think I want to go there. __________________ RSVN '69-'71 PCSD Ret

May 8, 2002, 02:25 PM	#13
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	Me too This seems to be a pretty stanard reaction to them. I know that is how I react when I talkabout them.

May 8, 2002, 02:37 PM	#14
BigMike Senior Member Join Date: October 16, 1999 Location: North Central/Panhandle Florid Posts: 569	It is the worst firearm company I have had to deal with, so far. Mike

May 8, 2002, 08:16 PM	#15
djsjd Member Join Date: October 1, 2001 Location: US of A Posts: 80	I too have had problems with EAA. As a result, will NOT buy a thing from them. Given the way that EAA does things, is it possible that someone senior in their organization is from a software (not to mention MICROSOFT's name) company. They both seem to run by the same MO :barf: __________________ It's universal: any action will result in an equal and opposite reaction.

May 8, 2002, 08:22 PM	#16
logansdad Senior Member Join Date: March 21, 2000 Location: Northern KY Posts: 184	Don't know about the worst, as I've not had to deal with any other company. However, my experience with EAA has not been pleasant. I love my compact 10mm Witness, but cannot get any kind of technical service from EAA on the gun. I sent three separate e-mails regarding replacement of recoil springs and have yet to receive a sensible response.

May 8, 2002, 09:13 PM	#17
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	The reason is Becuase they don't know their own product. If you ask them a question they rarely answer it, or answer it the same way twice. They also try to make you feel stupid for asking the question.

May 9, 2002, 05:48 AM	#18
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	BTT

May 9, 2002, 10:50 AM	#19
KP95DAO Senior Member Join Date: December 30, 2000 Posts: 699	They are right up there with Taurus in my book. I didn't get the results I wanted until I got NASTY.

May 9, 2002, 03:10 PM	#20
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	BTT BTT

May 9, 2002, 03:14 PM	#21
fix Senior Member Join Date: December 28, 2001 Posts: 919	btt btt btt btt...for the love of God!!! It's at the top!!!! It's been an active thread for 3 days!!! FWIW, I've never dealt with them, but my father says he's never had any problems with EAA.

May 9, 2002, 04:29 PM	#22
MeekAndMild Senior Member Join Date: August 2, 2001 Posts: 4,988	A resounding NO. Absolutely Philips electronics is the worst company I've ever dealt with. EAA is a pussycat comparatively speaking.

May 9, 2002, 04:53 PM	#23
Gewehr98 Senior Member Join Date: June 30, 2000 Location: Token Creek, WI Posts: 4,067	They're right up the road from me in Cocoa. I broke the bolt on my IZH 60 Baikal air rifle when I bought it. Within a day of me asking EAA about a replacement, it was in my mailbox, free of charge. Not bad. __________________ "Bother", said Pooh, as he chambered another round... Neural Misfires

May 9, 2002, 04:53 PM	#24
kbsrn Senior Member Join Date: April 2, 2002 Posts: 128	BTT and why After the way they treated me I am going to keep the BTT going. They are an awful company that treats customers like crap.

May 9, 2002, 04:57 PM	#25
Gewehr98 Senior Member Join Date: June 30, 2000 Location: Token Creek, WI Posts: 4,067	So the BTT thing is a personal vendetta? __________________ "Bother", said Pooh, as he chambered another round... Neural Misfires