|
December 11, 2007, 06:10 PM
|
#1 |
|
Member
Join Date: December 6, 2007
Posts: 25
|
Thanks Hornady
Just wanted to reward a company for good customer service. I recently bought a hornady new generation FL sizer for .223. The die works well and then I ran one shell without any lube, stuck case. I tried to push it out with the decap pin, damaging the expander in the process.
So I called up Hornady to get a new one. The woman on the phone asked what I needed, if I needed the zip pin, then took my shipping info, didnt ask for payment info. A week later the parts showed up, no charge. Now that is what I call customer service. I expected to have to buy one and was pleasantly surprised to have it replaced at no charge. John |
|
|
December 12, 2007, 06:09 PM
|
#2 |
|
Senior Member
Join Date: February 21, 2002
Location: Transplanted from Montana
Posts: 2,311
|
slotracer577
Over the years, I have broken two Hornady items, clearly my fault. I called their customer service and told them I had broken XXX part and would like to purchase another. They responded by shipping me the parts - - no charge. Ya gotta love companies like that.
__________________
I pledge allegiance to the Flag - - -, and to the Republic for which it stands….Our Forefathers were brilliant for giving us a Republic, not a democracy! Do you know the difference??? and WHY?http://www.wallbuilders.com/LIBissue...les.asp?id=111 |
|
|
|
December 13, 2007, 12:39 AM
|
#3 |
|
Staff
Join Date: February 12, 2001
Location: DFW Area
Posts: 24,992
|
Put a copy of this in Retail Deals & Feedback...
__________________
Do you know about the TEXAS State Rifle Association?
|
|
|
|
December 13, 2007, 06:16 AM
|
#4 |
|
Senior Member
Join Date: October 17, 2004
Location: Southwestern OH
Posts: 239
|
Interesting ... they have never had a problem charging me for LnL press or die parts over the years - which includes $15.70 for a broken decapping pin back in August.
dogfood |
|
|
|
December 15, 2007, 01:43 AM
|
#5 |
|
Senior Member
Join Date: September 12, 2007
Location: North Carolina
Posts: 472
|
I have never had any trouble breaking Hornady parts but I did buy my Hornady L-N-L progressive press and it was shipped without the large primer arm. I called Kathy at Hornady and she sent me a new one out right away on my word and it arrived about 2 days later.
I have ordered a few things from Hornady and they have always been excellent to deal with. My father introduced me to Hornady when I was about 15 and I have never looked elsewhere for loading equipment.
__________________
My firearms review site. http://rangehot.com/ |
|
|
 |
|
|
