Anybody order gear through Botach Tactical?

fitfighter81 · November 6, 2008, 05:05 PM

I ordered some winter gear from this company as opposed to my normal supplier, and the service has been less than what I would expect. I'm just trying to figure out if this is a fluke or common place.

shooter_john · November 6, 2008, 08:04 PM

They're hit or miss at best in my experience. I've gotten some great deals with near next day shipping a couple of times, others I made orders, waited 2-3 weeks and then called only to be informed that my order was canelled because they were out of the item,

Don H · November 6, 2008, 08:05 PM

http://thefiringline.com/forums/show...ghlight=Botach

http://thefiringline.com/forums/show...ghlight=Botach

http://thefiringline.com/forums/show...ghlight=Botach

http://thefiringline.com/forums/show...ghlight=Botach

hknut · November 7, 2008, 02:29 AM

I placed an order on Sep23rd and got it about a week ago. All the items showed in stock.

Niantician · November 7, 2008, 04:40 AM

I searched the internet for a pair of the now discontinued Altama ripple sole jungle boots. The same boots I used to pay over $100 dollars for when I was in the army. I found them on Botech for $20 a pair. I was skeptical that they were the real things and not knock offs so I bought 1 pair. They showed up within a week, and sure enough they were Altamas. I quickly ordered another pair, which also showed up within a week.

Wagonman · November 7, 2008, 02:53 PM

I have had good experiences with them

Sarge43 · November 7, 2008, 03:54 PM

I have ordered from them more than once without problem, but a buddy ordered from them and had nothing but trouble. I agree with the previous poster that it seems to be hit or miss with them.
Good luck!
Sarge43

phantom_890 · November 7, 2008, 06:06 PM

I ordered a Mitch helmet from them and I got it without a problem but that is the only time I've ordered from them.

skeeter · November 15, 2008, 03:10 AM

I have ordered from them several times. Their prices are great if they send you what you order. I ordered a Streamlight TLR2 with laser and got the TLR-1 with no laser but charged for the more expensive TLR-2. It took to months to clear it up and only with the help of American Express. Biotach would just yes me to death saying they would fix the problem and they did eventually send the right product but would not credit me for the returned product.
Sometimes they are great and sometimes there is no one home. Like flipping a coin.
I would order from them again but only if I was not in a rush and only using American Express.

reaper715 · November 15, 2008, 06:28 AM

I used to order from them but about a year ago or so they just dropped off. Extended waiting periods for in stock items, nobody answering the phone and lost orders. I used to buy a lot of 3 volt lithium batteries from them $20 for 20.

NavyCop · November 25, 2008, 04:25 PM

I ordered a Leupold Mark 4 CQT Scope and a quick release mount for my DPMS from Botach on 17 NOV 08 (prior to reading the entries in this thread). After submitting my order and reading the negative comments posted I was sure that my money was gone and that I was in for a long battle with Botach to get my refund or scope. Approximately 6 days later my order was delivered (UPS) to NC, a brand new (in the sealed box) scope and a scope mount. Saved approximately $75 over the next best price on the pair. No problems here but I will be wary of any future orders from them based on the groups overwhelmingly negative comments.

Bond007 · November 25, 2008, 04:58 PM

I never received a shipment confirmation so I was getting anxious, but the product arrived within a week. Average customer relations, but their services seem to be fine.

UniversalFrost · November 25, 2008, 05:19 PM

used to be a decent place, but I think that they grew too fast. They had problems with stuff not being in stock and long wait times for it to be shipped, but they will charge your card really fast and you just have to wait.

other places to go with the same or cheaper prices and their stuff is in stock.

check blackhawk, midway, natchez or midsouth.

JOE

Erik · November 26, 2008, 10:11 AM

I've had several uneventful orders fulfilled by them. Though stories abound of others having problems. I've been lucky, I guess.

tlm225 · November 29, 2008, 08:25 AM

I went to order a pair of gloves through them. As I was checking out I realized that they wanted $15.00 to ship a 3 ounce pair of gloves by standard ups ground (the cheapest rate BTW). No sale!

botachtactical · October 30, 2009, 11:28 AM

Hello.
My name is Dan and I'm a rep from Botach Tactical.
I have read through your complaints and would like to help you with this matter as we are deeply committed to rectifying any mistakes made.

We ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mis-handled, however making excuses certainly doesn't help your situation. I would like to rectify the experience you have had and I encourage you to contact me.

[email protected]

Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you.
Please include as much information as you can, i.e order number, shipping zip code, name.

Kind Regards
Dan
Botach Tactical

UniversalFrost · October 30, 2009, 11:38 AM

sorry man, but i already have been burnt by your company in the past and have read too many threads on this and the other forums that even as of recent seems that your company is still not on the up and up.

Even though you guys had the lowest price on an Eberlestock X-1 pack recently, i ended up going with a company I know would deliver on time and as described and if i had problems with the order I knew would return my calls or emails (Cabelas).

My suggestion to you would be to get rid of the folks responsible for the customer service side and get new ones and also not advertise a product in stock when it really is not in stock and instead is in a warehouse somewhere else. I realize that you are selling products that your distributor has in stock and you actually are just the reseller and most likely can not afford to have many of the items in stock in your store due to cost and instead are taking the order and customers money, then placing order with your distributors and then waiting for them to deliver to you before you ship to the customer.

not a bad business practice, just you should make your customers aware of this.

botachtactical · November 2, 2009, 12:20 PM

Well, we are taking strong steps to ensure our customer service department is readily available to help you out with your orders.

Bartholomew Roberts · November 2, 2009, 01:27 PM

Always nice to see a company make an effort; but seriously? I can find nasty reviews of Botach and problems with them from recently all the way back to 2000 - and that is just on THIS website.

Nine years is a little long to wait to begin remediating your customer service image.

botachtactical · November 2, 2009, 04:28 PM

We are a large business, and yes, there are some negative opinions out there. We have taken strides to ensure quality in our business.

Please note that many of the negative reviews you see are written by our competitors posing as customers.

We are here to help all our customers.

-Dan

UniversalFrost · November 2, 2009, 05:00 PM

so,

many of the posters on this forum and on THR, I know and some I have even met and many of us have been on this and the other forum for over 3 years and have many posts

and according to you we are just on here as members of competitors with a sole intent of bashing your company

yeah right!

and i guess you think we are also the shooters on the grassy noll.

only thing I can say to botach member posting is that he/she needs to remove their tinfoil hat. we are not a consipiracy to put you out of business (you are doing a good job of that just based on your business practices)

we are just customers that you have burned over the many years and are trying to prevent others from following in our footsteps/mistakes.

CUBAN REDNECK · November 2, 2009, 07:09 PM

Horrible company with horrible service. They are the worst when it comes to shipping charges. There are other, better, websites to choose from than this one. :barf::barf::barf::barf:

Bartholomew Roberts · November 2, 2009, 08:57 PM

Quote:

Please note that many of the negative reviews you see are written by our competitors posing as customers.

Well the one I posted from 2000 was not from a competitor posing as a customer, it was just me... though I can't speak to whether you have improved since I haven't ordered from you since then. All I can say is that if all of those complaints are from your competitors, you should have no problem beating them since they are spending way too much time surfing gun forums

botachtactical · November 16, 2009, 05:34 PM

I want to reiterate that I am here to help anyone out with an old order/lost order/misplaced order.

Reach me at [email protected]

I have already helped a number of customers who have has orders with us.

cjmousseau · November 23, 2009, 03:55 PM

they screwed up my order the past 3 times

November 6, 2008, 05:05 PM	#1
fitfighter81 Member Join Date: April 28, 2008 Posts: 66	Anybody order gear through Botach Tactical? I ordered some winter gear from this company as opposed to my normal supplier, and the service has been less than what I would expect. I'm just trying to figure out if this is a fluke or common place. __________________ "We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm." ---George Orwell on a BBC broadcast, April 4, 1942.

November 7, 2008, 02:29 AM	#4
hknut Senior Member Join Date: March 2, 2005 Location: Olympia, Wa. Posts: 535	I placed an order on Sep23rd and got it about a week ago. All the items showed in stock. __________________ "Gun control is like trying to reduce Drunk Driving by making it tougher for sober people to own cars" Walk softly and carry a big SIG.

November 7, 2008, 04:40 AM	#5
Niantician Senior Member Join Date: October 4, 2005 Location: Ct. Posts: 546	I searched the internet for a pair of the now discontinued Altama ripple sole jungle boots. The same boots I used to pay over $100 dollars for when I was in the army. I found them on Botech for $20 a pair. I was skeptical that they were the real things and not knock offs so I bought 1 pair. They showed up within a week, and sure enough they were Altamas. I quickly ordered another pair, which also showed up within a week. __________________ There are many things in life that are out of my control. Recoil isn't one of them.

November 7, 2008, 03:54 PM	#7
Sarge43 Senior Member Join Date: November 6, 2008 Location: Kansas City Posts: 503	I have ordered from them more than once without problem, but a buddy ordered from them and had nothing but trouble. I agree with the previous poster that it seems to be hit or miss with them. Good luck! Sarge43 __________________ Exotic wood addict and grip maker www.shop.thefinergrain.com

November 7, 2008, 06:06 PM	#8
phantom_890 Member Join Date: December 25, 2005 Location: FT. Drum, NY Posts: 32	I ordered a Mitch helmet from them and I got it without a problem but that is the only time I've ordered from them. __________________ Proud owner of both a Safari Arms Matchmaster 1911 and a GLOCK 26. I am a house divided.

November 6, 2008, 08:04 PM	#2
shooter_john Senior Member Join Date: December 11, 2002 Location: ALABAMA Posts: 1,472	They're hit or miss at best in my experience. I've gotten some great deals with near next day shipping a couple of times, others I made orders, waited 2-3 weeks and then called only to be informed that my order was canelled because they were out of the item,

November 6, 2008, 08:05 PM	#3
Don H Senior Member Join Date: May 8, 2000 Location: SLC,Utah Posts: 2,704	http://thefiringline.com/forums/show...ghlight=Botach http://thefiringline.com/forums/show...ghlight=Botach http://thefiringline.com/forums/show...ghlight=Botach http://thefiringline.com/forums/show...ghlight=Botach

November 7, 2008, 02:53 PM	#6
Wagonman Senior Member Join Date: September 11, 2008 Location: Chicago, IL Posts: 1,014	I have had good experiences with them

November 15, 2008, 03:10 AM	#9
skeeter Senior Member Join Date: October 29, 1999 Posts: 883	I have ordered from them several times. Their prices are great if they send you what you order. I ordered a Streamlight TLR2 with laser and got the TLR-1 with no laser but charged for the more expensive TLR-2. It took to months to clear it up and only with the help of American Express. Biotach would just yes me to death saying they would fix the problem and they did eventually send the right product but would not credit me for the returned product. Sometimes they are great and sometimes there is no one home. Like flipping a coin. I would order from them again but only if I was not in a rush and only using American Express.

November 15, 2008, 06:28 AM	#10
reaper715 Senior Member Join Date: June 8, 2006 Location: north georgia Posts: 129	I used to order from them but about a year ago or so they just dropped off. Extended waiting periods for in stock items, nobody answering the phone and lost orders. I used to buy a lot of 3 volt lithium batteries from them $20 for 20.

November 25, 2008, 04:25 PM	#11
NavyCop Junior Member Join Date: November 24, 2008 Posts: 1	Recent Botach Order Results I ordered a Leupold Mark 4 CQT Scope and a quick release mount for my DPMS from Botach on 17 NOV 08 (prior to reading the entries in this thread). After submitting my order and reading the negative comments posted I was sure that my money was gone and that I was in for a long battle with Botach to get my refund or scope. Approximately 6 days later my order was delivered (UPS) to NC, a brand new (in the sealed box) scope and a scope mount. Saved approximately $75 over the next best price on the pair. No problems here but I will be wary of any future orders from them based on the groups overwhelmingly negative comments.

November 25, 2008, 04:58 PM	#12
Bond007 Senior Member Join Date: December 29, 2005 Location: San Francisco, Ca Posts: 317	I never received a shipment confirmation so I was getting anxious, but the product arrived within a week. Average customer relations, but their services seem to be fine.

November 25, 2008, 05:19 PM	#13
UniversalFrost Senior Member Join Date: February 20, 2006 Location: Ohio Posts: 2,300	used to be a decent place, but I think that they grew too fast. They had problems with stuff not being in stock and long wait times for it to be shipped, but they will charge your card really fast and you just have to wait. other places to go with the same or cheaper prices and their stuff is in stock. check blackhawk, midway, natchez or midsouth. JOE __________________ Lifetime member VFW and NRA "Quando Omni Flunkus Moritati" (when all else fails play dead) -Red Green

November 26, 2008, 10:11 AM	#14
Erik Senior Member Join Date: December 24, 1999 Location: America Posts: 3,479	I've had several uneventful orders fulfilled by them. Though stories abound of others having problems. I've been lucky, I guess. __________________ Meriam Webster's: Main Entry: ci·vil·ian Pronunciation: \sə-ˈvil-yən also -ˈvi-yən\, Function: noun, Date: 14th century, 1: a specialist in Roman or modern civil law, 2 a: one not on active duty in the armed services or not on a police or firefighting force b: outsider 1, — civilian adjective

November 29, 2008, 08:25 AM	#15
tlm225 Senior Member Join Date: December 21, 2004 Location: Arkansas Posts: 962	I went to order a pair of gloves through them. As I was checking out I realized that they wanted $15.00 to ship a 3 ounce pair of gloves by standard ups ground (the cheapest rate BTW). No sale! __________________ All that is neccessary for evil to triumph is for good men to do nothing. Edmund Burke

October 30, 2009, 11:28 AM	#16
botachtactical Junior Member Join Date: October 29, 2009 Posts: 13	Botach Tactical Hello. My name is Dan and I'm a rep from Botach Tactical. I have read through your complaints and would like to help you with this matter as we are deeply committed to rectifying any mistakes made. We ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mis-handled, however making excuses certainly doesn't help your situation. I would like to rectify the experience you have had and I encourage you to contact me. [email protected] Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you. Please include as much information as you can, i.e order number, shipping zip code, name. Kind Regards Dan Botach Tactical

October 30, 2009, 11:38 AM	#17
UniversalFrost Senior Member Join Date: February 20, 2006 Location: Ohio Posts: 2,300	sorry man, but i already have been burnt by your company in the past and have read too many threads on this and the other forums that even as of recent seems that your company is still not on the up and up. Even though you guys had the lowest price on an Eberlestock X-1 pack recently, i ended up going with a company I know would deliver on time and as described and if i had problems with the order I knew would return my calls or emails (Cabelas). My suggestion to you would be to get rid of the folks responsible for the customer service side and get new ones and also not advertise a product in stock when it really is not in stock and instead is in a warehouse somewhere else. I realize that you are selling products that your distributor has in stock and you actually are just the reseller and most likely can not afford to have many of the items in stock in your store due to cost and instead are taking the order and customers money, then placing order with your distributors and then waiting for them to deliver to you before you ship to the customer. not a bad business practice, just you should make your customers aware of this. __________________ Lifetime member VFW and NRA "Quando Omni Flunkus Moritati" (when all else fails play dead) -Red Green

November 2, 2009, 12:20 PM	#18
botachtactical Junior Member Join Date: October 29, 2009 Posts: 13	Well, we are taking strong steps to ensure our customer service department is readily available to help you out with your orders.

November 2, 2009, 01:27 PM	#19
Bartholomew Roberts member Join Date: June 12, 2000 Location: Texas and Oklahoma area Posts: 8,462	Always nice to see a company make an effort; but seriously? I can find nasty reviews of Botach and problems with them from recently all the way back to 2000 - and that is just on THIS website. Nine years is a little long to wait to begin remediating your customer service image.

November 2, 2009, 04:28 PM	#20
botachtactical Junior Member Join Date: October 29, 2009 Posts: 13	We are a large business, and yes, there are some negative opinions out there. We have taken strides to ensure quality in our business. Please note that many of the negative reviews you see are written by our competitors posing as customers. We are here to help all our customers. -Dan

November 2, 2009, 05:00 PM	#21
UniversalFrost Senior Member Join Date: February 20, 2006 Location: Ohio Posts: 2,300	so, many of the posters on this forum and on THR, I know and some I have even met and many of us have been on this and the other forum for over 3 years and have many posts and according to you we are just on here as members of competitors with a sole intent of bashing your company yeah right! and i guess you think we are also the shooters on the grassy noll. only thing I can say to botach member posting is that he/she needs to remove their tinfoil hat. we are not a consipiracy to put you out of business (you are doing a good job of that just based on your business practices) we are just customers that you have burned over the many years and are trying to prevent others from following in our footsteps/mistakes. __________________ Lifetime member VFW and NRA "Quando Omni Flunkus Moritati" (when all else fails play dead) -Red Green

November 2, 2009, 07:09 PM	#22
CUBAN REDNECK Senior Member Join Date: May 8, 2009 Location: SW FLORIDA Posts: 318	Don't Bother Horrible company with horrible service. They are the worst when it comes to shipping charges. There are other, better, websites to choose from than this one. :barf::barf::barf::barf:

November 16, 2009, 05:34 PM	#24
botachtactical Junior Member Join Date: October 29, 2009 Posts: 13	Botach Tactical I want to reiterate that I am here to help anyone out with an old order/lost order/misplaced order. Reach me at [email protected] I have already helped a number of customers who have has orders with us.

November 23, 2009, 03:55 PM	#25
cjmousseau Junior Member Join Date: November 23, 2009 Posts: 4	Yes i have they screwed up my order the past 3 times