Gotta love Midway USA

stang46gt · June 9, 2009, 07:06 PM

I just received my 3rd die set from Midway USA in the last 2 months. The 38/357 Lee Carbide 4 die set I received today was packaged incorrectly and the contents of the red die set case was loose in the envelope. After I inspected the die I found that the expander die treads were damaged as well as the cover of the case.

I emailed them and sent them pics of the damaged die. Within an hour Lacy from Customer service sent this email:

++++++++++++++++++++++++++++++++++++++++++++++++++
Hello Bruce,

Thanks for your recent email. I do apologize about the way you received your die set. I thank you for your patience and bringing that problem to our attention. Thanks for sending the photos, I will forward these on so that our shipping department is aware of what happen for reference. I have sent out a new die set to replace the damaged one to your po box, please keep the one you already received.

Thanks for your business,
Lacy
MidwayUSA
Customer Service

++++++++++++++++++++++++++++++++++++++++++++++++++++++

I would be happy with just a replacement for the damaged die and said as much to a reply email I sent. 2 minutes after her email I received another saying an invoice was created for me and they will notify me when it is shipped.

I am a very happy customer right now.

sig2009 · June 9, 2009, 07:11 PM

I have no use for Midway!

EmptyHull · June 9, 2009, 07:12 PM

I just placed a small order with them today. This is my first order with them and I hope it goes well. Tim

riggins_83 · June 9, 2009, 07:22 PM

MidwayUSA is usually quite good. Lately I've noticed them getting to slap happy with packaging.. stuff them so full the box is no longer square.

bustoff · June 9, 2009, 07:32 PM

sig2009--- just curious, what is your complaint about midway. for reloading stuff i found midsouth and natchez to have better prices and shipping rates but they dont allways have everything im looking for. midway usually does. i also am building a 1911 from parts and midways parts prices for all internal to complete the frame beat brownnells by 20 dollars. thats a apples to apples comparison, same parts, same manufacturer, thats with the c&r discount from each. so far ive never had a problem with them-- maybe ive just been luckey as ive seen quite a few complaints posted on various forums.

DaveTrig · June 9, 2009, 07:44 PM

My favorite place to shop online. Friendly, great customer service, good prices, reasonable shipping costs, and shipping speeds that Amazon would envy. I've placed 8 orders with them this year, and every single one of them has shipped the day I placed the order.

Midway rocks.

Oh, and the 3 different Midway branded bags I've bought are all awesome, and were dirt cheap.

DiscoRacing · June 9, 2009, 07:51 PM

guess im way outta there then.... i have gotten several thousands rounds of bullets from them... among other things also... never had any problems with them at all... am happy to say the least

BigJakeJ1s · June 9, 2009, 07:57 PM

I've done business with Midway several times, with no issues whatsoever.

Andy

gb_in_ga · June 9, 2009, 08:32 PM

I guess I've been lucky so far. I've done a fair amount of business with Midway and I haven't had any real problems with them.

Randy 1911 · June 9, 2009, 09:01 PM

I have been using MidwayUSA since 1998 and never had a problem. Great service and quick delivery. I can order on Monday and it is at my door Wednesday. In fact I ordered some dies yesterday and they are scheduled for delivery tomorrow. Great company.

Sidewinder72 · June 9, 2009, 09:01 PM

Midway has always been good for me. Quick shipping and decent prices, what more do you need. Good to do business with.

CortJestir · June 9, 2009, 09:36 PM

I'm a fan of Midway too. Been very happy with shipping, service, and prices (granted, they have been going up a tiny bit lately but they're still more cost effective than most). Just received supplies from them yesterday...

comn-cents · June 9, 2009, 11:20 PM

They are great, had a problem with some Truglo sights, Truglo blew me off. Midway offered to replace the sight for me. I will continue to order from them.

ballardw · June 9, 2009, 11:48 PM

The service I got on the only order I placed was okay but I hate their website design. Or at least the parts not related to actually navigating and displaying chosen products. Some of the adds overflow the planned area on my screen and cover up the actual navigation tabs sometimes. About half the time I visit I just give up because the pages are taking too long to load.

FrankenMauser · June 10, 2009, 12:34 AM

As much as I would like to say I have been impressed with Midway customer service (which I have been)....

Isn't the whole point to find a retailer that doesn't cause a problem in the first place? "Get it right; the first time!"

I've had good orders and bad orders with them.

The worst case was for a recoil spring buffer assembly... talk about a nightmare. After the third used buffer assembly arrived, I threw a fit. Selling used gun parts as 'new' was completely unacceptable, and I made it known. They made it known that they wanted to keep my business, though. After letting me keep all three buffers, and refunding the purchase price... they asked if there was anything I needed on their site. I refered them to some .277" and .224" bullets. Four days later, they were at my door step; no charge.

Midway is decent enough, and I visit their site a lot.

However... I'm still looking for the retailer that can get it right the first time. (Shipping accidents not included)

Hook686 · June 10, 2009, 01:59 AM

I have had a few bad experiences with midway. I really do not like their shipping costs, or policy.

ragsxd · June 10, 2009, 05:42 AM

great place,never a problem with them.

Magnum Wheel Man · June 10, 2009, 06:46 AM

Brown truck ( or the white one as they have started using the mail service more ) come to my place almost once a week from Midway... almost no problems ( did have a box of Lapua bulk bullets spill out into the outer box one time... probably could have been packed better )... & some items on back order keep getting pushed back... but expect thats suppliers problems, not Midways... they are my #1 supplier

MEATSAW · June 10, 2009, 06:53 AM

I have always been served well by Midway. They usually have everything I am looking for, instead of having to order from multiple places at once. Never had a problem with anything and I've bought everything from huge ammo orders to super small envelopes with Wolff springs in them. They have earned their spot as my "go to" gun & shooting stuff store.

cbm1948 · June 10, 2009, 08:37 AM

If you use any business long enough they will have problems, but it is what happens after the problem that makes a Great company or an also ran. I have bought more from midway than I'm willing to tell my wife about. One or two problems over the years but they always make it right. I know some people have an issue with their shipping policies and price of shipping. But overall I will remain a loyal customer.

Clint

zippy13 · June 10, 2009, 09:00 AM

I've been a Midway customer for many years, my only complaint is with their web site. I don't know if their server is overwhelmed, or what. Lately, it's so slow it has become an annoyance.

B78-22250 · June 10, 2009, 09:14 AM

I have been dealing with Midway for 18 years and I have never had a problem or issue with anything I have ordered. They are a first class business. Also Sinclair Inc and Sierra bullets are two more top notch companys.

ragwd · June 10, 2009, 09:30 AM

I have dealt with MidWay 3 times and always a good experience. Thats not to say that they dont goof up sometimes.

wingman · June 10, 2009, 10:15 AM

Occasional sale that is good but overall I do better elsewhere. Count me as not a big fan.

jondar · June 10, 2009, 10:17 AM

They stalled my gunsmith for three weeks on a trigger return spring for my Browning BDA. First they had it, then they didn't, then they did, finally they didn't. I made one phone call to Browning Service Dept at St. Louis, I had the spring in the mail two days later. Postage is thru the roof, small items end up costing more for postage than the price of the item. If you like them, have at it. Not me.

June 9, 2009, 08:32 PM	#9
gb_in_ga Senior Member Join Date: February 15, 2005 Location: Pensacola, Fl Posts: 3,092	I guess I've been lucky so far. I've done a fair amount of business with Midway and I haven't had any real problems with them. __________________ COME AND TAKE IT http://www.tamu.edu/ccbn/dewitt/batgon.htm Formerly lived in Ga, but now I'm back in Tx! Aaaand, now I'm off to Fla...

June 9, 2009, 09:01 PM	#10
Randy 1911 Senior Member Join Date: May 7, 2009 Location: Western Arkansas Posts: 273	I have been using MidwayUSA since 1998 and never had a problem. Great service and quick delivery. I can order on Monday and it is at my door Wednesday. In fact I ordered some dies yesterday and they are scheduled for delivery tomorrow. Great company. __________________ Been Reloading 27 Years NRA Member Member Old Fort Gun Club www.ofgc.org

June 9, 2009, 09:36 PM	#12
CortJestir Senior Member Join Date: July 7, 2008 Location: Southern CT Posts: 1,406	I'm a fan of Midway too. Been very happy with shipping, service, and prices (granted, they have been going up a tiny bit lately but they're still more cost effective than most). Just received supplies from them yesterday... __________________ "They have men amongst them who know very well what they are about..." - Lord Hugh Percy, on the events of April 19, 1775 Do you know what you're about? Find out at an Appleseed near you.

June 9, 2009, 11:20 PM	#13
comn-cents Senior Member Join Date: June 18, 2008 Location: Pac.N.W. Posts: 1,804	They are great, had a problem with some Truglo sights, Truglo blew me off. Midway offered to replace the sight for me. I will continue to order from them. __________________ Be Smarter Than A Bore-Snake!

June 10, 2009, 01:59 AM	#16
Hook686 Senior Member Join Date: May 22, 2005 Location: USA The Great State of California Posts: 2,090	I have had a few bad experiences with midway. I really do not like their shipping costs, or policy. __________________ Hook686 When the number of people in institutions reaches 51%, we change sides.

June 9, 2009, 07:06 PM	#1
stang46gt Member Join Date: August 24, 2005 Posts: 84	Gotta love Midway USA I just received my 3rd die set from Midway USA in the last 2 months. The 38/357 Lee Carbide 4 die set I received today was packaged incorrectly and the contents of the red die set case was loose in the envelope. After I inspected the die I found that the expander die treads were damaged as well as the cover of the case. I emailed them and sent them pics of the damaged die. Within an hour Lacy from Customer service sent this email: ++++++++++++++++++++++++++++++++++++++++++++++++++ Hello Bruce, Thanks for your recent email. I do apologize about the way you received your die set. I thank you for your patience and bringing that problem to our attention. Thanks for sending the photos, I will forward these on so that our shipping department is aware of what happen for reference. I have sent out a new die set to replace the damaged one to your po box, please keep the one you already received. Thanks for your business, Lacy MidwayUSA Customer Service ++++++++++++++++++++++++++++++++++++++++++++++++++++++ I would be happy with just a replacement for the damaged die and said as much to a reply email I sent. 2 minutes after her email I received another saying an invoice was created for me and they will notify me when it is shipped. I am a very happy customer right now.

June 9, 2009, 07:11 PM	#2
sig2009 Member Join Date: September 25, 2008 Posts: 49	I have no use for Midway!

June 9, 2009, 07:12 PM	#3
EmptyHull Senior Member Join Date: March 29, 2009 Posts: 145	I just placed a small order with them today. This is my first order with them and I hope it goes well. Tim

June 9, 2009, 07:22 PM	#4
riggins_83 Senior Member Join Date: January 19, 2009 Location: Wherever I may roam Posts: 1,505	MidwayUSA is usually quite good. Lately I've noticed them getting to slap happy with packaging.. stuff them so full the box is no longer square.

June 9, 2009, 07:32 PM	#5
bustoff Member Join Date: June 7, 2009 Posts: 32	sig2009--- just curious, what is your complaint about midway. for reloading stuff i found midsouth and natchez to have better prices and shipping rates but they dont allways have everything im looking for. midway usually does. i also am building a 1911 from parts and midways parts prices for all internal to complete the frame beat brownnells by 20 dollars. thats a apples to apples comparison, same parts, same manufacturer, thats with the c&r discount from each. so far ive never had a problem with them-- maybe ive just been luckey as ive seen quite a few complaints posted on various forums.

June 9, 2009, 07:44 PM	#6
DaveTrig Member Join Date: May 11, 2009 Location: Putnam County, NY Posts: 96	My favorite place to shop online. Friendly, great customer service, good prices, reasonable shipping costs, and shipping speeds that Amazon would envy. I've placed 8 orders with them this year, and every single one of them has shipped the day I placed the order. Midway rocks. Oh, and the 3 different Midway branded bags I've bought are all awesome, and were dirt cheap.

June 9, 2009, 07:51 PM	#7
DiscoRacing Senior Member Join Date: December 19, 2008 Location: milton, wv Posts: 3,640	guess im way outta there then.... i have gotten several thousands rounds of bullets from them... among other things also... never had any problems with them at all... am happy to say the least

June 9, 2009, 07:57 PM	#8
BigJakeJ1s Senior Member Join Date: August 8, 2005 Location: Arlington TX Posts: 663	I've done business with Midway several times, with no issues whatsoever. Andy

June 9, 2009, 09:01 PM	#11
Sidewinder72 Senior Member Join Date: November 25, 2008 Location: Kansas Posts: 130	Midway has always been good for me. Quick shipping and decent prices, what more do you need. Good to do business with.

June 9, 2009, 11:48 PM	#14
ballardw Senior Member Join Date: September 19, 2008 Posts: 1,411	The service I got on the only order I placed was okay but I hate their website design. Or at least the parts not related to actually navigating and displaying chosen products. Some of the adds overflow the planned area on my screen and cover up the actual navigation tabs sometimes. About half the time I visit I just give up because the pages are taking too long to load.

June 10, 2009, 12:34 AM	#15
FrankenMauser Senior Member Join Date: August 25, 2008 Location: In the valley above the plain Posts: 13,424	As much as I would like to say I have been impressed with Midway customer service (which I have been).... Isn't the whole point to find a retailer that doesn't cause a problem in the first place? "Get it right; the first time!" I've had good orders and bad orders with them. The worst case was for a recoil spring buffer assembly... talk about a nightmare. After the third used buffer assembly arrived, I threw a fit. Selling used gun parts as 'new' was completely unacceptable, and I made it known. They made it known that they wanted to keep my business, though. After letting me keep all three buffers, and refunding the purchase price... they asked if there was anything I needed on their site. I refered them to some .277" and .224" bullets. Four days later, they were at my door step; no charge. Midway is decent enough, and I visit their site a lot. However... I'm still looking for the retailer that can get it right the first time. (Shipping accidents not included)

June 10, 2009, 05:42 AM	#17
ragsxd Member Join Date: December 29, 2008 Posts: 46	great place,never a problem with them.

June 10, 2009, 06:46 AM	#18
Magnum Wheel Man Senior Member Join Date: July 26, 2006 Location: Southern Minnesota Posts: 9,333	Brown truck ( or the white one as they have started using the mail service more ) come to my place almost once a week from Midway... almost no problems ( did have a box of Lapua bulk bullets spill out into the outer box one time... probably could have been packed better )... & some items on back order keep getting pushed back... but expect thats suppliers problems, not Midways... they are my #1 supplier __________________ In life you either make dust or eat dust...

June 10, 2009, 06:53 AM	#19
MEATSAW Senior Member Join Date: May 1, 2009 Location: Burnet, TX Posts: 727	I have always been served well by Midway. They usually have everything I am looking for, instead of having to order from multiple places at once. Never had a problem with anything and I've bought everything from huge ammo orders to super small envelopes with Wolff springs in them. They have earned their spot as my "go to" gun & shooting stuff store. __________________ Veteran OEF (2002) and OIF1 (2003) - US Army Member of the Burnet Gun Fighters, Inc. and of course the NRA Oregon State University alum -- Go Beavs!

June 10, 2009, 08:37 AM	#20
cbm1948 Senior Member Join Date: August 10, 2008 Location: Georgia Posts: 143	Midway If you use any business long enough they will have problems, but it is what happens after the problem that makes a Great company or an also ran. I have bought more from midway than I'm willing to tell my wife about. One or two problems over the years but they always make it right. I know some people have an issue with their shipping policies and price of shipping. But overall I will remain a loyal customer. Clint __________________ Illegitimi Non Carborundum

June 10, 2009, 09:00 AM	#21
zippy13 Senior Member Join Date: August 23, 2008 Location: SoCal Posts: 6,442	I've been a Midway customer for many years, my only complaint is with their web site. I don't know if their server is overwhelmed, or what. Lately, it's so slow it has become an annoyance.

June 10, 2009, 09:14 AM	#22
B78-22250 Member Join Date: May 24, 2009 Location: Eden NC Posts: 56	I have been dealing with Midway for 18 years and I have never had a problem or issue with anything I have ordered. They are a first class business. Also Sinclair Inc and Sierra bullets are two more top notch companys.

June 10, 2009, 09:30 AM	#23
ragwd Senior Member Join Date: May 20, 2006 Posts: 925	I have dealt with MidWay 3 times and always a good experience. Thats not to say that they dont goof up sometimes.

June 10, 2009, 10:15 AM	#24
wingman Senior Member Join Date: August 20, 2002 Posts: 2,108	Occasional sale that is good but overall I do better elsewhere. Count me as not a big fan.

June 10, 2009, 10:17 AM	#25
jondar Senior Member Join Date: February 14, 2009 Posts: 126	I won't use them again either. They stalled my gunsmith for three weeks on a trigger return spring for my Browning BDA. First they had it, then they didn't, then they did, finally they didn't. I made one phone call to Browning Service Dept at St. Louis, I had the spring in the mail two days later. Postage is thru the roof, small items end up costing more for postage than the price of the item. If you like them, have at it. Not me.