+1 S&W service experience

Sriracha · January 22, 2010, 02:33 PM

Just wanted report one more data point for you all.

My new 642 had a misaligned barrel. I called S&W about repairs. They answered the phone without putting me on hold and emailed me a FedEx label. I called FedEx, and they showed up at my door in 45 minutes. The gun was back at my door in four business days.

I still have to test whether the gun shoots straight now, but the shipping/return process was surprisingly painless and quick. (Will report back if the repairs were inadequate.)

- Sriracha

NoSecondBest · January 22, 2010, 04:08 PM

Sounds like their service is great but their quality control isn't. How could this have gotten out of the factory?

kingrider · January 23, 2010, 01:36 PM

S+W seems the best for service.Glad they make my favorite revolvers

January 22, 2010, 02:33 PM	#1
Sriracha Senior Member Join Date: October 9, 2005 Location: GA Posts: 310	+1 S&W service experience Just wanted report one more data point for you all. My new 642 had a misaligned barrel. I called S&W about repairs. They answered the phone without putting me on hold and emailed me a FedEx label. I called FedEx, and they showed up at my door in 45 minutes. The gun was back at my door in four business days. I still have to test whether the gun shoots straight now, but the shipping/return process was surprisingly painless and quick. (Will report back if the repairs were inadequate.) - Sriracha

January 22, 2010, 04:08 PM	#2
NoSecondBest Senior Member Join Date: December 7, 2009 Location: Western New York Posts: 2,736	Sounds like their service is great but their quality control isn't. How could this have gotten out of the factory?

January 23, 2010, 01:36 PM	#3
kingrider Member Join Date: June 16, 2006 Location: NE Ohio Posts: 53	S+W seems the best for service.Glad they make my favorite revolvers