BROWNING PARTS? Eventually!

GASCHECK · October 19, 2004, 01:58 AM

What has happened to the good Browning service? Last August, I needed an extractor for my .22 auto rifle. I ordered other parts I really didn't need but wanted to replace. (springs etc.). Well I got the "other parts" but no extractor. I called and they said in October. I just called today and they said they didn't know when! A fine state of affairs! No parts for a gun still being made. I should have told her to call Belgium and see what was going on, but I didn't think of it. Can't cost that much, they must have a company direct line anyway. Phooey!!

Gascheck

auto45 · October 19, 2004, 08:52 AM

You might try MidWest Gun Works, they may have the part you need.
Good Luck

bountyh · October 20, 2004, 06:02 PM

Or buy a Ruger MkII. They sent me a replacement bolt in about three days no charge.

Alfadog · October 22, 2004, 10:17 PM

GASCHECK's experience matches my experience with Browning parts and service exactly. They're now on my "I'll never buy another one" list.

GASCHECK · October 23, 2004, 12:27 AM

Well, it's kind of hard to regret buying a rifle that has performed without a stutter since the late '50's!
The Browning concerned is a rifle. And I have a MkI Ruger anyway.

I would like to find out how to go around their customer service and complain to some big shot. Maybe even in Belgium!
I agree that Ruger's service is super. I have several. But I have other issues with them.
Thanks for the comebacks!
Gascheck

Wallew · October 30, 2004, 07:39 PM

BROWNING INTERNATIONAL S.A. © 2003 - Parc industriel des Hauts-Sarts, 3ème Avenue, 25, B-4040, HERSTAL, BELGIUM

If your question still remains unanswered, please call our Consumer Department directly at: 800.333.3288 or 801.876.2711

Note they are the same as the CUSTOMER SERVICE dept, which is located in Morgan, Utah

Customer Service
One Browning Place
Morgan, UT 84050
800-333-3288
801-876-2711

Can't FIND phone number on their website. Their international website is ABSOLUTELY worthless. Maybe you could get a direct number from these people.

I ALWAYS start with the PRESIDENT of the company. You'll never talk to him, but if you are NICE to his secretary/assistant, you MIGHT get the service you are seeking.

On the other hand, there is ALWAYS the 'Squeeky Wheel Gets the Grease' syndrome. SO complaining loudly and often will SOMETIMES produce the results you are looking for. You still need to be nice, but persistent.

Finally, a Priority Mail Letter that HAS to be signed for, return reciept requested MIGHT also produce results.

Good Luck!

October 19, 2004, 01:58 AM	#1
GASCHECK Senior Member Join Date: June 18, 2004 Posts: 218	BROWNING PARTS? Eventually! What has happened to the good Browning service? Last August, I needed an extractor for my .22 auto rifle. I ordered other parts I really didn't need but wanted to replace. (springs etc.). Well I got the "other parts" but no extractor. I called and they said in October. I just called today and they said they didn't know when! A fine state of affairs! No parts for a gun still being made. I should have told her to call Belgium and see what was going on, but I didn't think of it. Can't cost that much, they must have a company direct line anyway. Phooey!! Gascheck

October 22, 2004, 10:17 PM	#4
Alfadog Senior Member Join Date: February 16, 1999 Location: Brandon, FL USA Posts: 102	GASCHECK's experience matches my experience with Browning parts and service exactly. They're now on my "I'll never buy another one" list. __________________ "Above all, we must realize that no arsenal or no weapon in the arsenals of the world is so formidable as the will and moral courage of free men and women."--Ronald Reagan

October 23, 2004, 12:27 AM	#5
GASCHECK Senior Member Join Date: June 18, 2004 Posts: 218	Browning Parts Well, it's kind of hard to regret buying a rifle that has performed without a stutter since the late '50's! The Browning concerned is a rifle. And I have a MkI Ruger anyway. I would like to find out how to go around their customer service and complain to some big shot. Maybe even in Belgium! I agree that Ruger's service is super. I have several. But I have other issues with them. Thanks for the comebacks! Gascheck

October 19, 2004, 08:52 AM	#2
auto45 Senior Member Join Date: October 4, 2002 Posts: 427	You might try MidWest Gun Works, they may have the part you need. Good Luck

October 20, 2004, 06:02 PM	#3
bountyh Junior member Join Date: November 1, 2001 Location: NaziFornia Posts: 908	Or buy a Ruger MkII. They sent me a replacement bolt in about three days no charge.

October 30, 2004, 07:39 PM	#6
Wallew Junior member Join Date: October 3, 1999 Posts: 910	BROWNING INTERNATIONAL S.A. © 2003 - Parc industriel des Hauts-Sarts, 3ème Avenue, 25, B-4040, HERSTAL, BELGIUM If your question still remains unanswered, please call our Consumer Department directly at: 800.333.3288 or 801.876.2711 Note they are the same as the CUSTOMER SERVICE dept, which is located in Morgan, Utah Customer Service One Browning Place Morgan, UT 84050 800-333-3288 801-876-2711 Can't FIND phone number on their website. Their international website is ABSOLUTELY worthless. Maybe you could get a direct number from these people. I ALWAYS start with the PRESIDENT of the company. You'll never talk to him, but if you are NICE to his secretary/assistant, you MIGHT get the service you are seeking. On the other hand, there is ALWAYS the 'Squeeky Wheel Gets the Grease' syndrome. SO complaining loudly and often will SOMETIMES produce the results you are looking for. You still need to be nice, but persistent. Finally, a Priority Mail Letter that HAS to be signed for, return reciept requested MIGHT also produce results. Good Luck!