Leupold Exemplary Customer Service

20thru45 · February 22, 2013, 12:14 AM

Today I went to Leupold & Stevens Inc. main facility in Beaverton Oregon. I was there to pick up a replacement scope for one that failed after a fall.

The scope I brought in last month was 15 or 20 years old. It was a discontinued VX-II 3X9 X 40 with an adjustable objective. It came on a rifle I subsequently sold but, the scope went on the next rifle a LH Rem 700 30-06. I'd used it on my 06 for the last decade plus with shot after shot connecting to coyotes, elk, deer, and antelope. The rifle, ammunition,scope and myself all did their jobs.

When I missed a shot this fall I inspected the scope and saw it was damaged in a fall. I took it in and they told me they couldn't fix it and didn't make it any more. Their worker in their lobby told me they would replace it and gave me some options from their current production. I selected a similar scope, left and awaited their call.

I got a call that my replacement scope was ready for pickup and came by today.

They built a brand new VX-2 3X9X40 AO just for me. It's a custom scope, it's beautiful, and it's one of a kind. Leopold & Stevens built a custom scope to replace one damaged by abuse that wasn't even owned by the original owner about 2 decades after the original sale. This new custom scope didn't cost me a penny and I wouldn't sell it for a thousand dollars. Right on the box label it says "Custom Built for Joe ........"

If you think any other company offers scopes with more value or a better deal I'm not buying it.

Thanks Leopold & Stevens. I'm proud you're my neighbor.

JD

20thru45 · February 22, 2013, 12:19 AM

IMG_6721.jpg

20thru45 · February 22, 2013, 12:28 AM

New VX-2 3X9X40 AO.jpg

Scorch · February 23, 2013, 01:12 AM

Congrats. And no one should be surprised by your story, there are many like it. Leupold's service is second to none.

oldandslow · February 23, 2013, 03:46 AM

20-45, 2/23/13

Glad to hear you had good luck with your scope repair. I have three VX-3's all with the Aluminum scope covers at $40 each ($80/pair for each scope). I had problems with one of them and emailed Leupold twice and go no response. I sent their Customer Service dept a letter via USPS and got no response. I've since given up on Leupold and am looking at Zeiss for my next scope.

best wishes- oldandslow

February 22, 2013, 12:14 AM	#1
20thru45 Senior Member Join Date: January 19, 2011 Location: In the first foothills of the Cascade mountains outside Portland OR Posts: 156	Leupold Exemplary Customer Service Today I went to Leupold & Stevens Inc. main facility in Beaverton Oregon. I was there to pick up a replacement scope for one that failed after a fall. The scope I brought in last month was 15 or 20 years old. It was a discontinued VX-II 3X9 X 40 with an adjustable objective. It came on a rifle I subsequently sold but, the scope went on the next rifle a LH Rem 700 30-06. I'd used it on my 06 for the last decade plus with shot after shot connecting to coyotes, elk, deer, and antelope. The rifle, ammunition,scope and myself all did their jobs. When I missed a shot this fall I inspected the scope and saw it was damaged in a fall. I took it in and they told me they couldn't fix it and didn't make it any more. Their worker in their lobby told me they would replace it and gave me some options from their current production. I selected a similar scope, left and awaited their call. I got a call that my replacement scope was ready for pickup and came by today. They built a brand new VX-2 3X9X40 AO just for me. It's a custom scope, it's beautiful, and it's one of a kind. Leopold & Stevens built a custom scope to replace one damaged by abuse that wasn't even owned by the original owner about 2 decades after the original sale. This new custom scope didn't cost me a penny and I wouldn't sell it for a thousand dollars. Right on the box label it says "Custom Built for Joe ........" If you think any other company offers scopes with more value or a better deal I'm not buying it. Thanks Leopold & Stevens. I'm proud you're my neighbor. JD

February 22, 2013, 12:19 AM	#2
20thru45 Senior Member Join Date: January 19, 2011 Location: In the first foothills of the Cascade mountains outside Portland OR Posts: 156	Picture of old scope IMG_6721.jpg

February 22, 2013, 12:28 AM	#3
20thru45 Senior Member Join Date: January 19, 2011 Location: In the first foothills of the Cascade mountains outside Portland OR Posts: 156	new scope New VX-2 3X9X40 AO.jpg

February 23, 2013, 01:12 AM	#4
Scorch Senior Member Join Date: February 13, 2006 Location: Washington state Posts: 15,248	Congrats. And no one should be surprised by your story, there are many like it. Leupold's service is second to none. __________________ Never try to educate someone who resists knowledge at all costs. But what do I know? Summit Arms Services

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February 23, 2013, 03:46 AM	#5
oldandslow Senior Member Join Date: October 2, 2007 Posts: 641	20-45, 2/23/13 Glad to hear you had good luck with your scope repair. I have three VX-3's all with the Aluminum scope covers at $40 each ($80/pair for each scope). I had problems with one of them and emailed Leupold twice and go no response. I sent their Customer Service dept a letter via USPS and got no response. I've since given up on Leupold and am looking at Zeiss for my next scope. best wishes- oldandslow