Jury still out on PSA(SC)

lagavulin62 · April 4, 2013, 01:18 PM

Working on my first order with PSA. I ordered
a stripped lower. Everything went through
online, had FFL fax license. I have been trying
to contact via email and phone about a week
but no luck. I did have one response via email
but they didn't answer my question. I don't
know if they received my FFL, much less
the status. But they have charged my card.

Anybody know what's up with this company?
I know they do a lot of retail business so
not sure why I am having difficulty with this. Any
input would be appreciated.

BarryLee · April 4, 2013, 01:37 PM

I’ve never done business with them, but see complaints on here occasionally. Most people seem to complain about delivery, communications and general customer service. If I remember most people usually end up getting their stuff and seem happy with the actual product, but again just going from memory. I attached a link to the local Better Business Bureau and their experience with them.

http://www.bbb.org/columbia/business...ia-sc-34084856

lagavulin62 · April 4, 2013, 03:30 PM

Thanks for the link. It's all in line with your
comments from the board. Interesting that
of the 59 complaints, 57 have been within
the past year. They also list products and
service as separates in the same category so
we can only assume it must be customer
service complaints as like you I have heard
nothing but good about their products. They
seem like a retailer based on their site and
contact info so I felt they had the customer
service/business end down pat. Now it appears
like they run a Jim Bob type operation with an
excellent product but no skills in marketing
and customer service. I hope I'm wrong
or this will be my last order, at least for anything
requiring an FFL.

jrtraderny · April 7, 2013, 07:34 PM

Don't worry too much I've bought a ton of stuff from them they always seem to come through.
Sometimes quite slow though.

WiscBuckmaster · April 7, 2013, 07:43 PM

I have only had 1 experience with psa and it was less than a month ago, it was a good experience. I ordered 1,000 rds of blazer 9mm. the site said it would take 1-2 weeks just to ship the box, but i recieved the package 5 days after placing my order. I hope your situation turns for the better.

globemaster3 · April 8, 2013, 08:12 AM

If you search TFL, in the semiauto and this forum, you will find a lot of PSA feedback as well as more on the company itself.

Palmetto-Pride · May 30, 2013, 11:10 AM

The Skinny on PSA.......they have very good products at pretty good prices, they are slow to answer emails, and phone calls, but do come through in the end. There brick and mortar stores usually have items in stock that are listed as out of stock on there website.

The skinny on the BBB anyone who pays there membership dues can have a A rating 60 Minutes did a story on them a couple years ago they are a joke and there ratings don't mean **** because company's can pay to have there A+ rating restored they are not unbiased in the least bit.

April 4, 2013, 01:18 PM	#1
lagavulin62 Senior Member Join Date: June 19, 2008 Location: Montgomery, Texas Posts: 222	Jury still out on PSA(SC) Working on my first order with PSA. I ordered a stripped lower. Everything went through online, had FFL fax license. I have been trying to contact via email and phone about a week but no luck. I did have one response via email but they didn't answer my question. I don't know if they received my FFL, much less the status. But they have charged my card. Anybody know what's up with this company? I know they do a lot of retail business so not sure why I am having difficulty with this. Any input would be appreciated.

April 4, 2013, 01:37 PM	#2
BarryLee Senior Member Join Date: July 29, 2010 Location: The ATL (OTP) Posts: 3,946	I’ve never done business with them, but see complaints on here occasionally. Most people seem to complain about delivery, communications and general customer service. If I remember most people usually end up getting their stuff and seem happy with the actual product, but again just going from memory. I attached a link to the local Better Business Bureau and their experience with them. http://www.bbb.org/columbia/business...ia-sc-34084856 __________________ A major source of objection to a free economy is precisely that it ... gives people what they want instead of what a particular group thinks they ought to want. Underlying most arguments against the free market is a lack of belief in freedom itself. - Milton Friedman

April 8, 2013, 08:12 AM	#6
globemaster3 Senior Member Join Date: January 28, 2006 Posts: 1,482	If you search TFL, in the semiauto and this forum, you will find a lot of PSA feedback as well as more on the company itself. __________________ NRA Life Member "We have enough gun control. What we need is idiot control."

May 30, 2013, 11:10 AM	#7
Palmetto-Pride Senior Member Join Date: May 31, 2009 Location: Charleston, SC Posts: 2,071	The Skinny on PSA.......they have very good products at pretty good prices, they are slow to answer emails, and phone calls, but do come through in the end. There brick and mortar stores usually have items in stock that are listed as out of stock on there website. The skinny on the BBB anyone who pays there membership dues can have a A rating 60 Minutes did a story on them a couple years ago they are a joke and there ratings don't mean **** because company's can pay to have there A+ rating restored they are not unbiased in the least bit. __________________ “The problem with socialism is that you eventually run out of other people's money.” -Margaret Thatcher-

April 4, 2013, 03:30 PM	#3
lagavulin62 Senior Member Join Date: June 19, 2008 Location: Montgomery, Texas Posts: 222	Thanks for the link. It's all in line with your comments from the board. Interesting that of the 59 complaints, 57 have been within the past year. They also list products and service as separates in the same category so we can only assume it must be customer service complaints as like you I have heard nothing but good about their products. They seem like a retailer based on their site and contact info so I felt they had the customer service/business end down pat. Now it appears like they run a Jim Bob type operation with an excellent product but no skills in marketing and customer service. I hope I'm wrong or this will be my last order, at least for anything requiring an FFL.

April 7, 2013, 07:34 PM	#4
jrtraderny Junior Member Join Date: February 27, 2013 Posts: 4	Don't worry too much I've bought a ton of stuff from them they always seem to come through. Sometimes quite slow though.

April 7, 2013, 07:43 PM	#5
WiscBuckmaster Member Join Date: February 16, 2013 Posts: 69	I have only had 1 experience with psa and it was less than a month ago, it was a good experience. I ordered 1,000 rds of blazer 9mm. the site said it would take 1-2 weeks just to ship the box, but i recieved the package 5 days after placing my order. I hope your situation turns for the better.