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May 24, 2012, 12:58 AM | #1 |
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Join Date: November 15, 2010
Location: United States of America
Posts: 1,877
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Cobra lifetime warranty//warranty stories
I just wanted to say that I took advantage of a warranty for the first time on any weapon....my saturday night special .38 cobra derringer
cobra has a lifetime warranty...I mailed the firearm thru UPS and paid a few dollars for the some odd hundred dollars insurance amount. I kept the receipt and before I had a chance even to miss the firearm the very next week it was delivered back to my home good as new. I was really surprised it came so quick. I had heard so many horror stories about getting guns back from various companies I almost thought maybe there had been a mistake(for a brief 2 seconds...when I went to fire it, it dry fired because the safety had been on). Thank You cobra I appreciated the turn-around time and fix. The weapon would never have had an issue if my bro-in-law wasn't clueless....
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May 24, 2012, 10:49 AM | #2 |
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Join Date: June 21, 2009
Location: West Central Missouri
Posts: 2,592
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Do you have an address/phone number for the company?
A few years ago I picked up a silly Cobra gun and ended up with a run-a-way pistol. I think the frame is still in the barn, but the other pieces I need to replace. When I looked for info on the company, I could not get anything valid to come up. So there it sits.
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May 24, 2012, 11:23 AM | #3 |
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Join Date: June 17, 2004
Location: Somewhere south of the No
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May 24, 2012, 01:47 PM | #4 | |
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Join Date: November 15, 2010
Location: United States of America
Posts: 1,877
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straight from website(I emailed this to myself in march and am copying/pasting)
follow instructions and it is a done deal...I recommend fedex(ups was finnicky which was relly weird even though I had an unloaded gun and it was in the car while I went in to ask them if it was ok...I was sortof shocked really...he seemed like it was a personal decision and not company's protocol(he said he didnt want to be liable if it misfired???!!??)..anyways i respected his wishes and the lady at fedex helped me in five minutes and said she does it all the time):
Quote:
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"Damn the torpedoes, full speed ahead!" -Admiral Farragut @ Battle of Mobile Bay 05AUG1864 |
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June 1, 2012, 02:17 PM | #5 |
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Join Date: July 16, 2009
Posts: 1
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I have a cobra .38 derringer also. Bought new from a gun show. Fired it about 10 times over a year period. Took it out to the range one day and it wouldn't fire from the bottom chamber. It would dent the primer but wouldn't set the round off.
I called customer service (who was very helpful). I had some questions and asked to speak to a tech. The customer service woman (can't remember her name) put me through to a guy named Jake it think it was. He was very nice to talk to also. Gave him some info on the issue. He sent out some parts. Didn't fix the issue. Called back, same conversation as the first call, so he sent out some other parts and it was good as new. I opted to have him send the parts to me because I had already taken the gun apart a few times and was comfortable replacing them and the closest fedex office was a 40 min drive. Overall, the whole experience was very good. I feel that if I had sent my pistol in, the issue would have been taken care of quickly and sent back quickly just as well. |
Tags |
cobra , manufacturer , warranty |
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