Exceptional customer service.

imagunnut · February 12, 2015, 09:25 PM

Not trying to promote a particular company over others here, but when I have been treated well by a company, I think it's cool to let people know. I've read a lot of threads that applaud how companies take care of their customers, and it seems this is par for the course in the firearms industry. In any case, Dillon helped me sort out something through no fault of their own.

I had bought a XL650 back in 2006, never opened it (just got crazy busy). NINE years later, finally unpacked it to start reloading. Being used to "batteries not included" products, I gave no thought to storing my press for that long. Well, Dillon packs batteries already installed in their components. After nine years, you can imagine what kind of damage alkaline batteries can cause. It was a mess.

Shot a quick e-mail to Dillon 3 days ago, brand new components just arrived at my doorstep, no charge. Wow. Amazing service Dillon, thank you.

reynolds357 · February 12, 2015, 09:49 PM

They have excellent customer service.

rduckwor · February 12, 2015, 10:17 PM

Look up customer service in the dictionary and you will find a picture of Dillon.

They are superb!

Blindstitch · February 12, 2015, 10:29 PM

That's great.

Vance · February 12, 2015, 11:19 PM

Dillon, RCBS and Hornady are three companies I've had that level of customer service out of.

February 12, 2015, 09:25 PM	#1
imagunnut Member Join Date: January 27, 2015 Location: Las Vegas, NV Posts: 63	Exceptional customer service. Not trying to promote a particular company over others here, but when I have been treated well by a company, I think it's cool to let people know. I've read a lot of threads that applaud how companies take care of their customers, and it seems this is par for the course in the firearms industry. In any case, Dillon helped me sort out something through no fault of their own. I had bought a XL650 back in 2006, never opened it (just got crazy busy). NINE years later, finally unpacked it to start reloading. Being used to "batteries not included" products, I gave no thought to storing my press for that long. Well, Dillon packs batteries already installed in their components. After nine years, you can imagine what kind of damage alkaline batteries can cause. It was a mess. Shot a quick e-mail to Dillon 3 days ago, brand new components just arrived at my doorstep, no charge. Wow. Amazing service Dillon, thank you.

February 12, 2015, 10:17 PM	#3
rduckwor Senior Member Join Date: June 26, 2008 Location: L.A. - Lower Alabama Posts: 365	Look up customer service in the dictionary and you will find a picture of Dillon. They are superb! __________________ RMD

February 12, 2015, 09:49 PM	#2
reynolds357 Senior Member Join Date: December 10, 2012 Posts: 6,165	They have excellent customer service.

February 12, 2015, 10:29 PM	#4
Blindstitch Senior Member Join Date: April 14, 2013 Location: Milwaukee, Wisconsin Posts: 2,694	That's great.

February 12, 2015, 11:19 PM	#5
Vance Senior Member Join Date: January 16, 2011 Location: North Bend, OR Posts: 743	Dillon, RCBS and Hornady are three companies I've had that level of customer service out of.