Viridian Customer Service

labhound · November 20, 2015, 12:56 PM

Just wanted to share my experience with Viridian's Customer Service. I purchased a Viridian C5L green laser back in December of 2010. Earlier this month (November 2015), I was cleaning the lens to get some powder residue off it after a shooting session and somehow got some alcohol or cleaner behind the lens. Instead of having one sharp green dot, I now had hundreds of small green dots!!

I didn't have the proper tool to take the laser apart and didn't know if doing so would further destroy the laser. I e-mailed Viridian, explained my dilemma and asked if they had any suggestions on how to fix my problem. Their service representative e-mailed me back with an RMA number and said to send the laser back to them. I boxed it up, mailed it off (cost of shipping was about $7.00). About 10 days later the laser was shipped back to me via UPS, repaired at no charge. Great customer service for a five year old laser! Two thumbs up to Viridian!!!

cjacobs · November 22, 2015, 11:32 PM

Good to know!

Banger357 · December 18, 2015, 02:33 PM

I always love when the company turns out to be as good as the product

November 20, 2015, 12:56 PM	#1
labhound Senior Member Join Date: August 24, 2010 Posts: 363	Viridian Customer Service Just wanted to share my experience with Viridian's Customer Service. I purchased a Viridian C5L green laser back in December of 2010. Earlier this month (November 2015), I was cleaning the lens to get some powder residue off it after a shooting session and somehow got some alcohol or cleaner behind the lens. Instead of having one sharp green dot, I now had hundreds of small green dots!! I didn't have the proper tool to take the laser apart and didn't know if doing so would further destroy the laser. I e-mailed Viridian, explained my dilemma and asked if they had any suggestions on how to fix my problem. Their service representative e-mailed me back with an RMA number and said to send the laser back to them. I boxed it up, mailed it off (cost of shipping was about $7.00). About 10 days later the laser was shipped back to me via UPS, repaired at no charge. Great customer service for a five year old laser! Two thumbs up to Viridian!!!

November 22, 2015, 11:32 PM	#2
cjacobs Member Join Date: February 13, 2013 Posts: 38	Good to know!

December 18, 2015, 02:33 PM	#3
Banger357 Senior Member Join Date: January 22, 2015 Posts: 109	I always love when the company turns out to be as good as the product