Thank you to CZ customer service.

chris in va · April 21, 2014, 07:23 PM

Something unusual happened to my 97's barrel. I was given the option to just send in the slide and I got it back a week later in time for our monthly match.

Kreyzhorse · April 21, 2014, 08:47 PM

I'll bite, what happened to the barrel?

Wishoot · April 21, 2014, 08:49 PM

Quote:

I'll bite, what happened to the barrel?

+1
Inquiring minds want to know...

armoredman · April 21, 2014, 09:59 PM

...ditto...

chris in va · April 21, 2014, 11:15 PM

Barrel lug sheared off. Very uncommon but has happened. The new barrel is constructed a bit differently.

Kreyzhorse · April 22, 2014, 06:28 PM

Damn....never heard of that happening. Cool they fixed you up so quickly.

Jackrabbit Grips · May 5, 2014, 10:29 AM

Good info about their service. Somebody was asking about 75Bs on another thread, and this seems like a good reason to get one.

geetarman · May 6, 2014, 09:15 AM

How many rounds through the gun before this happened?

Waspinator · May 6, 2014, 10:24 AM

Although I don't own a CZ product, I did email CZ last week about a question I had.

I was considering a CZ 455 FS bolt action .22lr and I seen that the 455 series has changeable barrels/calibers. The Lux, American and Varmint models had barrel sets listed in their online store. But, there were no barrel sets listed for the FS models. I wondered if the full stock model could not accept barrels due to the European style stock.

So, I sent an email to their CS in the evening time to see what was what. The next morning I had a reply that the FS version takes the Lux barrel set. They apologized for the confusion and wrote that they would have their web-store guys fix the description. By the end of that day all the appropriate barrels were marked "lux/full stock models" on the web-store.

Even though it was nothing big, it did leave me feeling good about CZ's customer service from that experience.

Venom1956 · May 6, 2014, 06:10 PM

Ill vouch for CZ CS also. I had a really simple question when I was concerned about damaging my Dan Wesson 1911 and replacement parts.

I sent a email to them and I got a reply from CS almost immediately and then the next day Keith from Dan Wesson and Angus Hobdell from CZcustom both sent me emails personally just to make sure it was answered to my satisfaction.
Parts in question were sent to me free of charge in case they were damaged and I needed them.

Both are great guys to deal with.

chris in va · May 10, 2014, 01:31 PM

Quote:

How many rounds through the gun

I'd say a couple thousand.

April 21, 2014, 07:23 PM	#1
chris in va Senior Member Join Date: December 26, 2004 Location: Louisville KY Posts: 13,806	Thank you to CZ customer service. Something unusual happened to my 97's barrel. I was given the option to just send in the slide and I got it back a week later in time for our monthly match.

April 21, 2014, 08:47 PM	#2
Kreyzhorse Senior Member Join Date: April 12, 2006 Location: NKY Posts: 12,463	I'll bite, what happened to the barrel? __________________ "He who laughs last, laughs dead." Homer Simpson

April 22, 2014, 06:28 PM	#6
Kreyzhorse Senior Member Join Date: April 12, 2006 Location: NKY Posts: 12,463	Damn....never heard of that happening. Cool they fixed you up so quickly. __________________ "He who laughs last, laughs dead." Homer Simpson

May 5, 2014, 10:29 AM	#7
Jackrabbit Grips Junior Member Join Date: May 4, 2014 Location: Waxahachie, TX Posts: 7	Good to know Good info about their service. Somebody was asking about 75Bs on another thread, and this seems like a good reason to get one.

May 6, 2014, 09:15 AM	#8
geetarman Senior Member Join Date: November 18, 2009 Location: Arizona Posts: 3,157	How many rounds through the gun before this happened? __________________ Geetarman Carpe Cerveza

April 21, 2014, 09:59 PM	#4
armoredman Senior Member Join Date: May 22, 2007 Location: Arizona Posts: 5,299	...ditto...

April 21, 2014, 11:15 PM	#5
chris in va Senior Member Join Date: December 26, 2004 Location: Louisville KY Posts: 13,806	Barrel lug sheared off. Very uncommon but has happened. The new barrel is constructed a bit differently.

May 6, 2014, 10:24 AM	#9
Waspinator Senior Member Join Date: February 10, 2013 Location: Connecticut Posts: 517	Although I don't own a CZ product, I did email CZ last week about a question I had. I was considering a CZ 455 FS bolt action .22lr and I seen that the 455 series has changeable barrels/calibers. The Lux, American and Varmint models had barrel sets listed in their online store. But, there were no barrel sets listed for the FS models. I wondered if the full stock model could not accept barrels due to the European style stock. So, I sent an email to their CS in the evening time to see what was what. The next morning I had a reply that the FS version takes the Lux barrel set. They apologized for the confusion and wrote that they would have their web-store guys fix the description. By the end of that day all the appropriate barrels were marked "lux/full stock models" on the web-store. Even though it was nothing big, it did leave me feeling good about CZ's customer service from that experience.

May 6, 2014, 06:10 PM	#10
Venom1956 Senior Member Join Date: October 4, 2008 Location: WI Posts: 3,656	Ill vouch for CZ CS also. I had a really simple question when I was concerned about damaging my Dan Wesson 1911 and replacement parts. I sent a email to them and I got a reply from CS almost immediately and then the next day Keith from Dan Wesson and Angus Hobdell from CZcustom both sent me emails personally just to make sure it was answered to my satisfaction. Parts in question were sent to me free of charge in case they were damaged and I needed them. Both are great guys to deal with. __________________ E-Shock rounds are engineered to expend maximum energy into soft targets, turning the density mass into an expanding rotational cone of NyTrilium matrix particles, causing neurological collapse to the central nervous system.- Yeah I can do that. I guarantee you will know it if a bicyclist hits your house going 1000 mph. -Smaug