Does CDNN have lousy customer service?

cjw · February 18, 2002, 12:01 AM

I receive "Shotgun News" and saw an ad for CDNN. They had what appeared to be decent prices on various items and I decided to give them a call. Well, without going into specifics, the customer service rep. who answered the phone was an obnoxious ass. I ended up hanging up on him and am considering writing a letter to let CDNN know that they should show the customer more respect. Anyone have a similar experience with them ?

Coronach · February 18, 2002, 08:36 AM

I've always had good service from them, but I admit that I've always ordered stuff from their website. I've never talked to anyone there.

Mike

MikeK · February 18, 2002, 11:36 AM

I've ordered from them several times and they have always been pleasant and efficient. Perhaps the person was having a bad day?

SouthernShark · February 18, 2002, 04:38 PM

Like the folks above I have had pretty good service from CDNN.

-SS

Jason Demond · February 18, 2002, 05:37 PM

I have not had any problems with them at all. I have only ordered form the online. Their shipping sucks if you are only buy one item, but it's great if you order a lot of stuff at one time.

Navy joe · February 19, 2002, 12:56 AM

good stuff, good people so far for me.

Slabside · February 19, 2002, 01:30 PM

Have had good service from them. Apparently, you reached the one individual that hasn't learned the meaning of commerce and respect.

I'd suggest giving them another try.

Slabside

Skorzeny · February 22, 2002, 03:49 AM

I've had a great service from CDNN. For me, the real test is when the product is defective or otherwise not up-to-par. Some companies fail this test by making the return transaction less-than cooperatively. CDNN did not. Not only did it take back the defective products unhesitatingly, its representative was suitably apologetic as well.

Skorzeny

Tall Man · February 23, 2002, 10:20 AM

Slabside summed it up quite well here.

The first time I ordered some items from CDNN, I had to deal with a young and rude tumbleweed. He kept interrupting me with, "Will that be all, sir?", even though I was still asking questions and providing shipping and credit card information to him. They got my business that day only because their product prices could not be beat, anywhere. On the upside here, shipping was quick (it SHOULD be, given their usurious shipping fee) and the order was well packed.

The second time I ordered stuff from this company, I dealt with a good old boy named Tommy. He was polite and quick on the draw. A pleasure to deal with. Same speedy shipping and same quality of packaging.

cjw, write your letter to CDNN, and mention name(s) when possible to do so. Let us know how this matter turns out.

TM

Quartus · February 23, 2002, 10:32 AM

Write the letter! They DO want to hear about it! You are helping the company!

Look at it this way - if it were YOUR company, which would you rather have happen?[list=a][*]Customers (or potential customers) gets ticked off and takes his business elsewhere, and you don't know why you are losing business.
[*]Customers (or potential customers) write you a letter and let you know you have a bad apple, so you can correct the problem.[/list=a]

The bad apple may just need some coaching, or he may need firing. Let the business decide that, but tell them about it.

SWFA · February 25, 2002, 02:05 PM

They are great people, heck their Texans so they gotta be good. Send your letter to the attention of Charlie Crawford. Hopefully you got the employees name.

jadams951 · February 27, 2002, 03:39 AM

I ordered 4 or 5 magazines for my H&K USP's from them. To make a long story short I never got them but I called them up and told them I had never recieved them. They told me they had been shipped out already but didn't argue with me at all. They were very pleasant and resent the magazines in another package and said that if the original package showed up to please send it back. I expected them to say well our records show it was sent off and that I was SOL but that wasn't the case at all.

March 15, 2002, 07:06 PM

Ask for Jerry next time. Nice guy and very helpful.

Regards,
Frank

bullet44 · March 26, 2002, 01:34 PM

Web buying great,dealing on phone with
customer service on returned items ,poor.

I also base my buying on customer service
and cs is going down the tubes with most
companies.

hkmk23 · April 3, 2002, 09:54 PM

I've ordered several items from them and each time I've worked with Tommy Smith. Tommy has been most pleasant and helpful.

Johnny Guest · April 11, 2002, 05:17 PM

Very accomodating, polite, volunteered some information. Concerned about my satisfaction: "I'm very sorry--we're out of stock on those, sir."

I placed an order right around lunch time one day. Next morning around ten a.m., front desk told me I had a package! Abilene's only about 220 miles from here, but I still think that's pretty prompt shipping. Oh, and the rep told me up front the shipping charges.

I'm happy with 'em.

Best,
Johnny

vetts1911 · April 23, 2002, 07:07 PM

Bought scope, mags, clothes and other goods. Did most by phone all service was great, over 7 transactions. Shipping works out for the big orders but, the deals make up for that.

MARCUSHOSS · April 26, 2002, 07:24 PM

I HAVE ORDERED A LOT OF STUFF FROM THEM. TRY TO HAVE SEVERAL ITEMS TO ORDER FOR THE BEST DEAL ON SHIPPING. THEY (ORDER STAFF) WORK ON COMMISSION, SO WHEN YOU FIND ONE THAT GIVES YOU GOOD SERVICE, ASK FOR HIM IF AND WHEN YOU GO BACK TO THEM. I ALWAYS ASK FOR BRIAN, AND HAVE ALWAYS BEEN HAPPY WITH THE SERVICE.

mini14jac · May 1, 2002, 11:13 AM

It sounds like I get the same guy each time I call.
(Kind of raspy voice.)

In their catalog, and I think on the web page, there is a statement like "All sales final." or something like that.

Last year, I ordered 4 Promag mags for a Glock 19, at $30 each, before I read that.
I wasn't happy with the idea of being out $128.00.

Sure enough, some of the mags would feed, but none would hold the slide open on last round.

I had read the fine print, but I called anyway.
Raspy voice guy said, "Do you want a refund, or exchange? What is important to us, is that you are happy."
Man, you can't beat that.
I got one Glock factory mag, paid shipping again, got the rest refunded to my cc.
Not bad.

Tall Man · May 13, 2002, 11:43 AM

Quote:

Last year, I ordered 4 Promag mags for a Glock 19

Quote:

Sure enough, some of the mags would feed, but none would hold the slide open on last round.

Funny you should mention that, mini14jac.

I too have a Pro Mag magazine for my G19. In contrast to your sitiuation, I find this magazine causing the slide to lock back on almost every shot!

I was thinking that the installation of a Wolff +10% spring, and perhaps a Glock follower, would rectify the situation. I'll post the results, should I follow through on this thought.

The rest of my mags are restricted factory magazines. I don't care how much rhetoric other TFL members may offer - I absolutely refuse to pay $120.00 for a 15 round Glock magazine that any LEO can purchase for $18.99. Sometimes you just have to take a stand, and stand there and take it!

TM

Chipster · May 20, 2002, 08:38 PM

The problem with the magazine failing to hold open may be poor follower design or manufacture. The follower presses upwards on the slide lever when the magazine is empty. The problem with a magazine holding open every round can be that the rising bullets push the slide lever upwards. There is very little clearance between the nose of the bullet and the lever, so any misalignment can cause the lever to rise on each shot.

Tropical Z · June 8, 2002, 01:06 PM

The only problem i ever had was when i didn't deal with Tommy and had a POS Sistema sent to me.

Gary H · June 8, 2002, 01:48 PM

Had informative sales agents and quick, reliable and accurate delivery.

feverdoc · June 19, 2002, 02:28 PM

i have spent thousands of dollars with cdnn as have dozens of friends and never had any type of problem with their employees or their service.....they have always been professional and curteous...the two guys i deal with are tommy and seth....the guys who answer the phone there are on 100 percent comission so they dont get a salary and are paid by the amount of stuff they sell

piss off a customer and they dont get repeat business...these guys survive on repeat business

not trying to start a flame war or insult you but did you initiate the bad experience?..could that be possible?....the less then satisfactory experience that you dont go into details on sounds very out of character for these guys

feverdoc

MeekAndMild · July 11, 2002, 07:14 PM

I've talked to a polite young man and a polite middle aged lady. With my speech defect I'm sometimes hard to hear on the phone but they didn't lose patience even when I had to repeat information 2 or 3 times.

February 18, 2002, 12:01 AM	#1
cjw Member Join Date: April 13, 2000 Posts: 27	Does CDNN have lousy customer service? I receive "Shotgun News" and saw an ad for CDNN. They had what appeared to be decent prices on various items and I decided to give them a call. Well, without going into specifics, the customer service rep. who answered the phone was an obnoxious ass. I ended up hanging up on him and am considering writing a letter to let CDNN know that they should show the customer more respect. Anyone have a similar experience with them ?

February 18, 2002, 08:36 AM	#2
Coronach Senior Member Join Date: March 25, 1999 Posts: 3,147	I've always had good service from them, but I admit that I've always ordered stuff from their website. I've never talked to anyone there. Mike __________________ The axe bites into the door, ripping a hole in one panel. The maniac puts his face into the hole, cackling gleefully, "Here's Johnny...erk." "And here's Smith and Wesson," murmurs Coronach, Mozambiquing six rounds of .357 into the critter at a range of three feet. -Lawdog "True pacifism is the finest form of manliness. But if a man comes up to you and cuts your hand off, you don't just offer him the other one. Not if you want to go on playing the piano, you don't." -Sam Peckinpah "A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects." -Robert Heinlein

February 18, 2002, 05:37 PM	#5
Jason Demond Senior Member Join Date: May 9, 1999 Location: Mivonks, Michigan Posts: 1,846	I have not had any problems with them at all. I have only ordered form the online. Their shipping sucks if you are only buy one item, but it's great if you order a lot of stuff at one time. __________________ "ACCEPT NOTHING LESS THAN FULL VICTORY!" General Dwight D. Eisenhower June 6, 1944 ΜΟΛΩΝ ΛΑΒΕ!

February 19, 2002, 12:56 AM	#6
Navy joe Senior Member Join Date: January 28, 2001 Location: VA, USA Posts: 1,804	good stuff, good people so far for me. __________________ FY47012

February 19, 2002, 01:30 PM	#7
Slabside Senior Member Join Date: January 16, 2002 Location: USA Posts: 103	Have had good service from them. Apparently, you reached the one individual that hasn't learned the meaning of commerce and respect. I'd suggest giving them another try. Slabside __________________ MOLON LABE! The world's a cold place; better pack your own heat. Warriors may be forced into battle but, Heros may be found in the most unlikely of places

February 18, 2002, 11:36 AM	#3
MikeK Senior Member Join Date: February 13, 2000 Location: MD Posts: 566	I've ordered from them several times and they have always been pleasant and efficient. Perhaps the person was having a bad day?

February 18, 2002, 04:38 PM	#4
SouthernShark Member Join Date: November 5, 2000 Posts: 44	Like the folks above I have had pretty good service from CDNN. -SS

February 22, 2002, 03:49 AM	#8
Skorzeny Senior Member Join Date: May 29, 1999 Posts: 1,938	I've had a great service from CDNN. For me, the real test is when the product is defective or otherwise not up-to-par. Some companies fail this test by making the return transaction less-than cooperatively. CDNN did not. Not only did it take back the defective products unhesitatingly, its representative was suitably apologetic as well. Skorzeny __________________ For to win one hundred victories in one hundred battles is not the acme of skill. To subdue the enemy without fighting is the supreme excellence. Sun Tzu

February 23, 2002, 10:20 AM	#9
Tall Man Senior Member Join Date: November 18, 2000 Posts: 210	Slabside summed it up quite well here. The first time I ordered some items from CDNN, I had to deal with a young and rude tumbleweed. He kept interrupting me with, "Will that be all, sir?", even though I was still asking questions and providing shipping and credit card information to him. They got my business that day only because their product prices could not be beat, anywhere. On the upside here, shipping was quick (it SHOULD be, given their usurious shipping fee) and the order was well packed. The second time I ordered stuff from this company, I dealt with a good old boy named Tommy. He was polite and quick on the draw. A pleasure to deal with. Same speedy shipping and same quality of packaging. cjw, write your letter to CDNN, and mention name(s) when possible to do so. Let us know how this matter turns out. TM

February 23, 2002, 10:32 AM	#10
Quartus Senior Member Join Date: May 8, 2001 Location: Virginia Posts: 3,823	Write the letter! They DO want to hear about it! You are helping the company! Look at it this way - if it were YOUR company, which would you rather have happen?[list=a][]Customers (or potential customers) gets ticked off and takes his business elsewhere, and you don't know why you are losing business. []Customers (or potential customers) write you a letter and let you know you have a bad apple, so you can correct the problem.[/list=a] The bad apple may just need some coaching, or he may need firing. Let the business decide that, but tell them about it. __________________ . Better to know what you don't know than to think you know what you don't know.

February 25, 2002, 02:05 PM	#11
SWFA Member Join Date: February 8, 2002 Location: Texas Posts: 23	They are great people, heck their Texans so they gotta be good. Send your letter to the attention of Charlie Crawford. Hopefully you got the employees name.

February 27, 2002, 03:39 AM	#12
jadams951 Senior Member Join Date: August 20, 2000 Location: Houston, Texas USA Posts: 295	I ordered 4 or 5 magazines for my H&K USP's from them. To make a long story short I never got them but I called them up and told them I had never recieved them. They told me they had been shipped out already but didn't argue with me at all. They were very pleasant and resent the magazines in another package and said that if the original package showed up to please send it back. I expected them to say well our records show it was sent off and that I was SOL but that wasn't the case at all. __________________ Member: NRA, GOA, & TSRA

March 15, 2002, 07:06 PM	#13
faiello5 Guest Posts: n/a	Ask for Jerry next time. Nice guy and very helpful. Regards, Frank

March 26, 2002, 01:34 PM	#14
bullet44 Senior Member Join Date: February 21, 2000 Posts: 819	Web buying great,dealing on phone with customer service on returned items ,poor. I also base my buying on customer service and cs is going down the tubes with most companies.

April 3, 2002, 09:54 PM	#15
hkmk23 Member Join Date: March 26, 2002 Location: Carmel, Indiana Posts: 20	I've ordered several items from them and each time I've worked with Tommy Smith. Tommy has been most pleasant and helpful. __________________ It is better to be judged by twelve than carried by six!

April 11, 2002, 05:17 PM	#16
Johnny Guest Moderator in Memoriam Join Date: August 28, 1999 Location: North Texas Posts: 4,123	Wish I could recall name of the guy that helped me - - - Very accomodating, polite, volunteered some information. Concerned about my satisfaction: "I'm very sorry--we're out of stock on those, sir." I placed an order right around lunch time one day. Next morning around ten a.m., front desk told me I had a package! Abilene's only about 220 miles from here, but I still think that's pretty prompt shipping. Oh, and the rep told me up front the shipping charges. I'm happy with 'em. Best, Johnny

April 23, 2002, 07:07 PM	#17
vetts1911 Member Join Date: March 26, 2002 Location: MARYLAND Posts: 65	Bought scope, mags, clothes and other goods. Did most by phone all service was great, over 7 transactions. Shipping works out for the big orders but, the deals make up for that.

April 26, 2002, 07:24 PM	#18
MARCUSHOSS Junior Member Join Date: April 25, 2002 Location: OHIO Posts: 14	I HAVE ORDERED A LOT OF STUFF FROM THEM. TRY TO HAVE SEVERAL ITEMS TO ORDER FOR THE BEST DEAL ON SHIPPING. THEY (ORDER STAFF) WORK ON COMMISSION, SO WHEN YOU FIND ONE THAT GIVES YOU GOOD SERVICE, ASK FOR HIM IF AND WHEN YOU GO BACK TO THEM. I ALWAYS ASK FOR BRIAN, AND HAVE ALWAYS BEEN HAPPY WITH THE SERVICE.

May 1, 2002, 11:13 AM	#19
mini14jac Senior Member Join Date: February 19, 2001 Location: The Volunteer State. Posts: 691	It sounds like I get the same guy each time I call. (Kind of raspy voice.) In their catalog, and I think on the web page, there is a statement like "All sales final." or something like that. Last year, I ordered 4 Promag mags for a Glock 19, at $30 each, before I read that. I wasn't happy with the idea of being out $128.00. Sure enough, some of the mags would feed, but none would hold the slide open on last round. I had read the fine print, but I called anyway. Raspy voice guy said, "Do you want a refund, or exchange? What is important to us, is that you are happy." Man, you can't beat that. I got one Glock factory mag, paid shipping again, got the rest refunded to my cc. Not bad. __________________ <><

May 20, 2002, 08:38 PM	#21
Chipster Senior Member Join Date: December 9, 2001 Location: Commonwealth of Virginia Posts: 123	The problem with the magazine failing to hold open may be poor follower design or manufacture. The follower presses upwards on the slide lever when the magazine is empty. The problem with a magazine holding open every round can be that the rising bullets push the slide lever upwards. There is very little clearance between the nose of the bullet and the lever, so any misalignment can cause the lever to rise on each shot.

June 8, 2002, 01:06 PM	#22
Tropical Z Senior Member Join Date: September 6, 2000 Location: Atlantis Posts: 1,683	The only problem i ever had was when i didn't deal with Tommy and had a POS Sistema sent to me. __________________ FREEDOM IS NEVER FREE!!!!!!!

June 8, 2002, 01:48 PM	#23
Gary H Senior Member Join Date: April 26, 2000 Location: Texas Posts: 2,267	Had informative sales agents and quick, reliable and accurate delivery.

June 19, 2002, 02:28 PM	#24
feverdoc Junior Member Join Date: June 18, 2002 Location: memphis, tn Posts: 1	i have spent thousands of dollars with cdnn as have dozens of friends and never had any type of problem with their employees or their service.....they have always been professional and curteous...the two guys i deal with are tommy and seth....the guys who answer the phone there are on 100 percent comission so they dont get a salary and are paid by the amount of stuff they sell piss off a customer and they dont get repeat business...these guys survive on repeat business not trying to start a flame war or insult you but did you initiate the bad experience?..could that be possible?....the less then satisfactory experience that you dont go into details on sounds very out of character for these guys feverdoc

July 11, 2002, 07:14 PM	#25
MeekAndMild Senior Member Join Date: August 2, 2001 Posts: 4,988	I've talked to a polite young man and a polite middle aged lady. With my speech defect I'm sometimes hard to hear on the phone but they didn't lose patience even when I had to repeat information 2 or 3 times. __________________ In a few years when the dust finally clears and people start counting their change there is a pretty good chance that President Obama may become known as The Great Absquatulator. You heard it first here on TFL.