Benelli Nova Rifled Slug Barrel - Their Customer Service SUCKS!

kraMrD · January 12, 2000, 10:46 AM

I purchased my Benelli Nova last October and was told by the Benelli customer service at that time, that starting in February or March I would be able to order the 18.5" slug barrel separately. I really wanted the 18.5" slug barrel, but couldnt find one so I bought my Nova with the 26" barrel.

I talked to Benelli yesterday and was told that they will not offer the 18.5" barrel as a separate accessory and that if I wanted the slug barrel, I'd have to buy another shotgun.

I was hot under the collar needless to say but still polite, the only reason I bought my Benelli as is, was on good faith that I would be able to buy the 18.5" barrel in future. I'm really displeased with their customer service.

I asked what would happen if I "accidentaly" ran over my shotgun barrel with my truck and need another? They said it would be replaced with the same barrel even if I agreed to pay any additional charges.

Benelli is a load of BS! I WILL NOT purchase another firearm from them. C'mon, I know I can get better customer service from Ruger, Glock, and DPMS for my other firearms.

Anybody have an 18.5" Benelli Nova slug barrel they'd be willing to part with?

Boycotting Benelli,

Mark.

CMOS · January 12, 2000, 01:44 PM

Hey Mark, fancy seeing you here.

Your story is not a surprise. Have you considered having a good barrel smith shorten your barrel?

I may be able to recommend someone if this has any appeal to you.

CMOS

------------------
GOA, TSRA, LEAA, NRA, SAF and I vote!

kraMrD · January 12, 2000, 02:30 PM

Hi CMOS,

Good to see you too... After speaking with their customer service, I obtained the address and wrote a pointed yet respectful letter to Mr. Bob Kinville who is the head manager of their customer service.

If I cant convince him to offer me the barrel for sale, I think I'll take it to a smith to shorten the barrel. I'll ask you for the name of the barrel smith should the need arise.

I bought the Benelli mainly for home defense. To chop a perfectly good 26" barrel down to 18" seems a little harsh... I dont know how much of a problem that vent rib will pose either?

See ya on AR15.com next week.

Mark

dZ · January 12, 2000, 03:32 PM

i have been emailing with MMC http://www.mmcsight.com/mmcghost.html
about attaching a GR to my nova

the brochure says the reciever can be tapped

the issue with 18 inch barrels may be one of supply
all the orders for 18 inch guns may be taking presidence over spare parts

company politics or not, that Nova is a really nice gun!

doc Zox

------------------
"walk softly and carry a big stick, one that goes bang in .308 is fine"

Pierre · January 14, 2000, 06:23 PM

On cutting shotgun barrels.........After having been told (by an oltimer years ago) that cutting a mfg'd shotgun barrel could cause it to shoot off axis, we tried that exact scenario on an 870 five years ago. Without even shooting it we could see that the ID was very, very slightly off from dead center! Looking at the mfg'd end, it was exactly on center! Anyone ever seen this? Could this be usual with all or most shotgun barrels?

oberkommando · January 15, 2000, 03:44 AM

I have had execellent customer service in the past but that was when HK was doing it, I guess it changed.

As to barrel being off axis I have a vang modified barrel that looks right on, and shoot great.

January 12, 2000, 10:46 AM	#1
kraMrD Member Join Date: July 1, 1999 Posts: 55	I purchased my Benelli Nova last October and was told by the Benelli customer service at that time, that starting in February or March I would be able to order the 18.5" slug barrel separately. I really wanted the 18.5" slug barrel, but couldnt find one so I bought my Nova with the 26" barrel. I talked to Benelli yesterday and was told that they will not offer the 18.5" barrel as a separate accessory and that if I wanted the slug barrel, I'd have to buy another shotgun. I was hot under the collar needless to say but still polite, the only reason I bought my Benelli as is, was on good faith that I would be able to buy the 18.5" barrel in future. I'm really displeased with their customer service. I asked what would happen if I "accidentaly" ran over my shotgun barrel with my truck and need another? They said it would be replaced with the same barrel even if I agreed to pay any additional charges. Benelli is a load of BS! I WILL NOT purchase another firearm from them. C'mon, I know I can get better customer service from Ruger, Glock, and DPMS for my other firearms. Anybody have an 18.5" Benelli Nova slug barrel they'd be willing to part with? Boycotting Benelli, Mark.

January 12, 2000, 01:44 PM	#2
CMOS Senior Member Join Date: June 10, 1999 Location: TEXAS Posts: 1,417	Hey Mark, fancy seeing you here. Your story is not a surprise. Have you considered having a good barrel smith shorten your barrel? I may be able to recommend someone if this has any appeal to you. CMOS ------------------ GOA, TSRA, LEAA, NRA, SAF and I vote!

January 12, 2000, 02:30 PM	#3
kraMrD Member Join Date: July 1, 1999 Posts: 55	Hi CMOS, Good to see you too... After speaking with their customer service, I obtained the address and wrote a pointed yet respectful letter to Mr. Bob Kinville who is the head manager of their customer service. If I cant convince him to offer me the barrel for sale, I think I'll take it to a smith to shorten the barrel. I'll ask you for the name of the barrel smith should the need arise. I bought the Benelli mainly for home defense. To chop a perfectly good 26" barrel down to 18" seems a little harsh... I dont know how much of a problem that vent rib will pose either? See ya on AR15.com next week. Mark

January 12, 2000, 03:32 PM	#4
dZ Senior Member Join Date: May 31, 1999 Location: Exiled, Fetid Swamp, DC Posts: 7,548	i have been emailing with MMC http://www.mmcsight.com/mmcghost.html about attaching a GR to my nova the brochure says the reciever can be tapped the issue with 18 inch barrels may be one of supply all the orders for 18 inch guns may be taking presidence over spare parts company politics or not, that Nova is a really nice gun! doc Zox ------------------ "walk softly and carry a big stick, one that goes bang in .308 is fine"

January 14, 2000, 06:23 PM	#5
Pierre Senior Member Join Date: January 10, 2000 Location: Lost Prairie Montana Posts: 106	On cutting shotgun barrels.........After having been told (by an oltimer years ago) that cutting a mfg'd shotgun barrel could cause it to shoot off axis, we tried that exact scenario on an 870 five years ago. Without even shooting it we could see that the ID was very, very slightly off from dead center! Looking at the mfg'd end, it was exactly on center! Anyone ever seen this? Could this be usual with all or most shotgun barrels?

January 15, 2000, 03:44 AM	#6
oberkommando Senior Member Join Date: September 25, 1999 Posts: 1,158	I have had execellent customer service in the past but that was when HK was doing it, I guess it changed. As to barrel being off axis I have a vang modified barrel that looks right on, and shoot great.