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Here is an update
I ended up finally getting an email through to s&w a couple of days after my original post. I still have not received a response. I even gave them my cell phone number incase they would like to call me directly. I can't say that I'm happy with their customer service. Thank God I didn't spend $1000 or so on one of their guns that doesn't work. If a bad magazine is this hard to get resolved I can't imagine what it's like getting them to fix a bad gun.
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NRA member
Paintings were made to look at, and guns were made to be shot. If you aren't going to use them as they are intended for, get rid of them and buy a Picasso.
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January 19, 2014, 08:04 PM
