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July 18, 2009, 06:36 AM | #1 |
Junior member
Join Date: February 11, 2005
Posts: 822
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Dillon is sure a GREAT company!
as some of you know i had a fire and lost all my loading gear. Alot of it has been repaced allready but but i lost 5 square deals and a 550. I came home last night and on the porch was a box with a brand new 550 dillon press that they sent me for FREE! Not to many companys that stand behind there product like that!!
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July 18, 2009, 08:28 AM | #2 |
Junior member
Join Date: January 1, 2007
Location: Idaho
Posts: 2,282
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Dillon is a great company! I have had similar positive customer support from these folks.
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July 18, 2009, 09:24 AM | #3 |
Senior Member
Join Date: February 18, 2005
Posts: 1,874
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They do say NO BS warranty and stand by it
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Russ5924 |
July 18, 2009, 10:24 AM | #4 |
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Join Date: March 16, 2009
Posts: 86
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Thats great!
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July 18, 2009, 03:56 PM | #5 |
Member
Join Date: June 11, 2009
Posts: 98
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above and beyond . Great to hear.
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July 18, 2009, 06:18 PM | #6 |
Senior Member
Join Date: July 13, 2008
Posts: 299
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Terrific!, good for you and kudos to Dillon...what an amazing company model.
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"Old School" ain't all bad... |
July 18, 2009, 06:53 PM | #7 |
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Join Date: February 16, 2009
Location: John's Creek, Georgia
Posts: 328
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Dillon Great Company!!!
In the last 2 years I have had a part here and there break on one or the other of my Twin SDB's. Call them on the phone tell them the issue, item is in the mailbox about 3-4 days later AT NO COST. Also got latest Manuals that show two areas to apply a small amount of grease to that was not in the original manual. My two presses have always worked very well and continue to work GREAT! 1000% Satisfaction!
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July 18, 2009, 07:29 PM | #8 |
Senior Member
Join Date: April 30, 2005
Posts: 199
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This is the kind of thing that makes me want to start buying from Dillion.
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July 18, 2009, 08:58 PM | #9 |
Senior Member
Join Date: July 5, 2009
Posts: 869
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I have been a Big Blue customer since 1993 and in those years since they have shipped out free replacement parts when needed. It hasn't been that often but they send them without any questions. I love Dillon maybe that is why over 90% of my reloading equipment is BLUE.
However I have to put a plug in for RCBS. Last month I stuck a case in one of their dies. In the process of extracting the brass I broke the decapping rod and neck sizer. I made a real mess. I sent an email to RCBS and I had a free replacement in less than a week. |
July 18, 2009, 09:15 PM | #10 |
Junior member
Join Date: November 12, 2000
Location: Colorado Springs, Colorado
Posts: 9,494
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Sure sorry to hear about the fire Lloyd. I knew Dillon customer service was good but, wow! That Mike Dillon sets the standards that the others can't live up to.
I have bad luck with RCBS warranty, they always turn me down for broken die parts...but their stuff is still good. I'll continue to buy from both companies. |
July 18, 2009, 09:47 PM | #11 |
Senior Member
Join Date: October 24, 2008
Location: Orange, TX
Posts: 3,078
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I don't own a Dillon press, but will tip my hat to a company that treats its customers so well. Kudos to Dillon and congratulations to its customers on their choice of a supplier who cares so much about providing an excellent customer experience.
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