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Old April 11, 2013, 11:30 AM   #1
Terry A
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KelTec issues

My KelTec PF-9's firing pin doesn't hit the primer hard enough to fire the round. There's just a small dimple on the primers.

Brand new, out of the box. This is with assorted brands of ammo.

When I first contacted KelTec at 4:00 EST, the recording said they were closed. "Please call back between 9:00-3:00 PM est. Ok.

Well, I can't get thru at all during normal business hours. The tape that's run while I'm on hold says over and over that "We appreciate your patience while waiting and assure you that assistance is only moments away. There are 5 calls ahead of you and your call should be answered in less than 38 minutes."

This after being on hold for nearly 30 minutes. Still, "38 minutes or less."

I had this on my house phone line. I called KelTec on my cell phone trying to get an operator. All I need to know is if they send a shipping label, like other major firearm manufactuors. When I got to the part that said "For further assistance, please stay on the line", after being on hold for only 2-3 minutes,
a recording came on saying "I'm sorry but this mailbox is full."

This is soooooo frustrating. I currently have 22 firearms and since 1970, I've only had to ship back one other firearm. And it was a simple, easy process.

Does anybody else have similar stories with KelTec, or is this a bad time for them?

I've plugged them on here from time to time. Now, I'm kinda sorry I gave them good press.

***EDITED to add that after waiting all that time again, I got disconnected! It went silent then loud, successive beeps!

Wow!
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Last edited by Terry A; April 11, 2013 at 11:35 AM.
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Old April 11, 2013, 12:25 PM   #2
Terry A
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Finally got thru and the tech support fella couldn't have been more helpful or nice.
I'll report back on what they find out about the problem.
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Old April 11, 2013, 01:14 PM   #3
guncheese
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my guess is a greasy firing pin channel since its a new gun
a good hosing with some spray cleaner and a bit of oil after
i would try that before i sent it back in
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Old April 11, 2013, 03:02 PM   #4
michael t
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Is the frankinstine extractor bolt tight . It also hold firing pin in place If not installed properly Firing pin will not work right
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Old April 11, 2013, 04:25 PM   #5
Terry A
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guncheese and michael t,

Thanks for the suggestions. I should have added a little more info.

Like every new firearm I've gotten, before shooting it, the weapon is cleaned and oiled. This PF-9 fires the first shot ONLY and then every other time, the primer just has the smallest of dimples. I strongly suspect the slide is not locking forward after a shot if fired.

Nonetheless, after I posted here earlier, I AGAIN dis-assembled it, put it back together and tried another magazine. First shot loaded in the chamber goes off 100& of the time. Subsequent shots go off 0% of the time.

It doesn't double-feed or stove-pipe, it just won't fire anything but single action!

Many thanks again fellas for your input and help. Much appreciated!

It's going for a trip to KelTec in the morning.
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Old April 11, 2013, 06:11 PM   #6
Pico
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Kel-Tec Service

They will fix it but that concern if it will fire when you really need it will be there. When you get it back shoot the heck out of it.

Pico
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Old April 11, 2013, 07:02 PM   #7
Japle
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I bought a 9mm Sub2000 a few years ago. It wouldn’t feed anything, not even ball. I live 20 minutes from the plant and I took it in. They said they’d had a bad batch of feed ramps and were replacing them. The tech took my gun in the back and in about 10 minutes I heard “BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG”.

When he brought it out it was fine. Now it feeds anything, from +P+ hollowpoints to some FMJ handloads that I screwed up by loading them way too light. Those loads won’t cycle in my SVI, Glocks, XDm or BHP, but they go 100% in the KT.

They’ll fix your gun.
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Old April 11, 2013, 09:00 PM   #8
Terry A
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[QUOTEToday, 07:11 PM #6
Pico
Senior Member


Join Date: July 5, 2002
Location: Ga
Posts: 297 Kel-Tec Service

--------------------------------------------------------------------------------

They will fix it but that concern if it will fire when you really need it will be there. When you get it back shoot the heck out of it.

Pico
][/QUOTE]



Pico, oh man, I just hate the idea of having a pistol that was "fixed". Bet high my friend that I certainly will shoot the heck out of it!

This is never my primary carry. It's carried when I want an extra handgun with me.

I wouldn't feel right about selling it to anybody unless I first "shoot the heck out of it!"

Thank you Pico!
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Old April 11, 2013, 09:01 PM   #9
Terry A
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Quote:
Today 08:02 PM
Japle I bought a 9mm Sub2000 a few years ago. It wouldn’t feed anything, not even ball. I live 20 minutes from the plant and I took it in. They said they’d had a bad batch of feed ramps and were replacing them. The tech took my gun in the back and in about 10 minutes I heard “BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG- BANG”.

When he brought it out it was fine. Now it feeds anything, from +P+ hollowpoints to some FMJ handloads that I screwed up by loading them way too light. Those loads won’t cycle in my SVI, Glocks, XDm or BHP, but they go 100% in the KT.

They’ll fix your gun.

That's a funny story Japle!

And I hope they "FIX" fix it!
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Old April 12, 2013, 08:58 AM   #10
Japle
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The Sub2000 is a nice, although ugly, gun. With the right loads, it would make an excellent HD gun.

I think everyone agrees that the front sight is terrible. I replaced mine with a Red Lion sight (not shown here) and opened up the rear aperture a bit. It shoots to point of aim and groups well enough for a under-100-yards SD gun.

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Old May 19, 2013, 10:05 PM   #11
Terry A
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The KelTec was over-nighted on April 12. Last week, I sent a nice e-mail asking if they had an idea when it would come home. Friday afternoon (May 17) I got an email back saying don't expect it back until around July 1!

If they're this backed up with REPAIRS........
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Old May 19, 2013, 10:25 PM   #12
zeke4351
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KelTec issues

[QUOTE=Terry A;5490485]guncheese and michael t,

Thanks for the suggestions. I should have added a little more info.

Like every new firearm I've gotten, before shooting it, the weapon is cleaned and oiled. This PF-9 fires the first shot ONLY and then every other time, the primer just has the smallest of dimples. I strongly suspect the slide is not locking forward after a shot if fired.

Nonetheless, after I posted here earlier, I AGAIN dis-assembled it, put it back together and tried another magazine. First shot loaded in the chamber goes off 100& of the time. Subsequent shots go off 0% of the time.

It doesn't double-feed or stove-pipe, it just won't fire anything but single action!

Many thanks again fellas for your input and help. Much appreciated!

It's going for a trip to KelTec in the morning.[/
Sounds like you are limp wristing the little gun. Do you own and shoot other small autos? You probably should have let someone else try and shoot it before you shipped it back.
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Old May 19, 2013, 10:30 PM   #13
SDF880
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Hope they fix your PF-9! I have 2 PF-9's and they have been flawless. I also have a sub2000, SU-16E (coverted C) , and a PLR-16 and they too have been flawless. Keltec from what I hear is hit or miss but for me Keltec has been just fine!
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Old May 19, 2013, 10:57 PM   #14
Wreck-n-Crew
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Quote:
I strongly suspect the slide is not locking forward after a shot if fired
.
^^^This makes since when you only get a solid strike every other one. Good luck let us know how it goes!
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Old May 20, 2013, 12:40 AM   #15
Terry A
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Quote:
Yesterday, 11:25 PM #12
zeke4351
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Join Date: February 13, 2013
Posts: 31 KelTec issues

Sounds like you are limp wristing the little gun. Do you own and shoot other small autos? You probably should have let someone else try and shoot it before you shipped it back.
Zeke,
No buddy, I don't "limp wrist" any of my 22 guns that I currently own. Since I retired as a Sgt. on a disability after 29 years 10 months in law enforcement, 10 years of which were as an assaulter on our entry team, I don't limp wrist or even flinch real bad either.

Lots of fellas would get their panties in a bunch if the dreaded "limp wrist" were even suggested to another shooter, but I sincerely do appreciate your input because you were simply trying to help resolve this. And yes Zeke, two of my shooter friends also tried. Same thing, no matter the type or brand of ammo.

Your suggestion is a valid one to newer shooters however and really, you had no way of knowing if I knew anything about combat shooting or not. So please know that I was just using some humor with you my friend!

I'll let you know what Keltec says, if anything, whenever I get this little bugger back!
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Old May 20, 2013, 07:32 AM   #16
JasonJ
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I dont think its that they're that backed up with REPAIRS only.. not only are they upgrading the facility, which always slows down production, but they are also in a mad rush to produce enough product as well.. and I am sure they don't have anywhere near as much staff as we think they do.
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Old May 20, 2013, 08:21 PM   #17
orionengnr
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I had four Kel-Tecs. The factory Help Line was great...but none of the pistols were ever reliable enough to carry. I spent a lot of money on mags, ammo, springs, etc.

I sold each with full disclosure at a big loss.

I learned my lesson.

K-T will never see another dime of my money.

YMMV, and I sincerely hope it does. But if not, remember my words.
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Old May 20, 2013, 08:40 PM   #18
Justice06RR
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Terry, sorry to hear about your issue with your Keltec and their CS.

I also owned a brand new PF9 in the past. It was a jam-o-matic from the beginning. Stovepipes, FTE's, etc. On a brand new pistol! I really liked the PF9 for its size and looks and wanted to keep it, but I could not get over the issues with the handgun so I sold it a couple of months later.

Good luck with the repairs and I would say be patient. I would bet they get a lot of repair and warranty work in their facility which is why you get such long delays.
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Old May 21, 2013, 12:04 AM   #19
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I had a PF-9 that I sent back for repairs also. It took some time but came back with a new slide, polished feed ramp, an extra mag that I didn't send with it and a letter detailing all the repairs. I was annoyed at the time I waited but they most certainly stood by the product and made sure I was happy with my gun.
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Old May 21, 2013, 12:49 AM   #20
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So Terry A, did Kel-tec pay for shipment to them? That would be a new policy for them.

If not, they might reimburse if you ask for it.
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Old May 21, 2013, 01:12 PM   #21
Terry A
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Quote:
Yesterday, 09:21 PM #17
orionengnr
Senior Member


Join Date: July 9, 2004
Posts: 4,866 I had four Kel-Tecs. The factory Help Line was great...but none of the pistols were ever reliable enough to carry. I spent a lot of money on mags, ammo, springs, etc.

I sold each with full disclosure at a big loss.

I learned my lesson.

K-T will never see another dime of my money.

YMMV, and I sincerely hope it does. But if not, remember my words.
I'm not feeling all that good about hanging on to it when it comes back. Most likely, I'll test it to make sure it functions and then sell it with full disclosure.

Thanks for your post.


Quote:
Today 01:04 AM
Chowder I had a PF-9 that I sent back for repairs also. It took some time but came back with a new slide, polished feed ramp, an extra mag that I didn't send with it and a letter detailing all the repairs. I was annoyed at the time I waited but they most certainly stood by the product and made sure I was happy with my gun.
Chowder, that's great they did all that for you. It would take something along those lines for me to even consider keping it. Anything less and like I just said, I won't be able to trust it.

A pistol that doesn't function right is like a cheating woman. You can't really trust them much in the future.....

Quote:
Today 01:49 AM
Mosin44az So Terry A, did Kel-tec pay for shipment to them? That would be a new policy for them.

If not, they might reimburse if you ask for it.
I paid $100.02 to have it shipped out. The man I did finally speak with said they don't send shipping labels like Springfield and other companies do.
Then, I received an answer to an email I sent and here's a copy.....

I’ll mail you a new firing pin, spring and screw to see if that helps, but if not, let me know and we’ll email you a shipping label to get it in here for service.

Ericka

1-800-515-9983

www.keltecweapons.com

Physical Address: KT Service Dept. 1475 Cox Rd, Cocoa FL 32926--firearm repair

Mailing Address: PO Box 236009, Cocoa FL 32923--returning accessories


I'm most likely going to try to get thru and request reimbursement.

Thanks everybody who's contributed in this thread. It's a great learning experience.
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Old May 21, 2013, 01:44 PM   #22
Terry A
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Quote:
Today, 01:49 AM #20
Mosin44az
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Join Date: January 15, 2006
Posts: 2,061 So Terry A, did Kel-tec pay for shipment to them? That would be a new policy for them.

If not, they might reimburse if you ask for it.
Mosin,

I just got off the phone with a lady who couldn't have been more nice or helpful. She asked me to send in a copy of the FedEx bill for consideration of reimbursement.

Even if I don't get it, just knowing that they have good customer service people who actually try to resolve issues is a really nice feeling.

I've plugged KelTec alot over the years. Not that this is life-changing or anything like that, but I'll post whatever the outcome is on the pistol and the shipping label reimbursement.

Thanks Mosin for the nudge!
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Old May 21, 2013, 04:58 PM   #23
mrcharlie3531
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I had a positive experience with kel-tec. I needed a rear sight for my sub 2000. It was broken when I purchased it. I had a live body on the phone in less than ten minutes. This was aprx 3-4 months ago. I ordered two rear sights and a recoil spring.

The gentlemen took my mailing address. You could just sense he was in a hurry to get me off the phone. "Thank you Sir" I said "I need to pay for this order" "Were sending for free." I had my order two days
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Old May 21, 2013, 05:07 PM   #24
mrcharlie3531
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I had a positive experience with kel-tec. I needed a rear sight for my sub 2000. It was broken when I purchased it. I had a live body on the phone in less than ten minutes. This was aprx 3-4 months ago. I ordered two rear sights and a recoil spring.

The gentlemen took my mailing address. You could just sense he was in a hurry to get me off the phone. "Thank you Sir" I said "I need to pay for this order" "Were sending for free." I had my order two days
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Old May 21, 2013, 11:02 PM   #25
Mosin44az
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Wow $100 shipping to service a $260 gun would be quite a hit. Hope they treat you right and reimburse!
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