*MAJOR* kudos to RCBS!

Crashbox · December 15, 2012, 08:51 PM

About two years ago I purchased an RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers.

I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys.

I don't think I even filled out a warranty card!

HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!!

Dan Newberry · December 15, 2012, 09:57 PM

indeed, RCBS has some great customer service.

solocam72 · December 15, 2012, 11:00 PM

I bought RCBS dies for my .257 weatherby and noticed I was getting a scratch on my new brass when I resized, it was coming from the vent hole, it wasn't bad but definately noticable so I contacted them about it and they replaced the sizer die no questions asked! I have been a fan of RCBS since I started handloading in the late 80s early 90s, I just recently purchased the same bench mount priming tool and I really like it!

David Bachelder · December 16, 2012, 10:00 AM

++++++ to RCBS customer service. They really treat customers well.

December 15, 2012, 08:51 PM	#1
Crashbox Senior Member Join Date: November 3, 2009 Location: Washington Posts: 168	MAJOR kudos to RCBS! About two years ago I purchased an RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers. I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys. I don't think I even filled out a warranty card! HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!! __________________ Four Rugers, two SIG Sauers, assorted rifles. NRA and SAF Life Member.

December 15, 2012, 09:57 PM	#2
Dan Newberry Senior Member Join Date: October 3, 2012 Location: Wytheville, VA Posts: 179	indeed, RCBS has some great customer service. __________________ *www.BANGSTEEL.com* Practical Long Range Rifle Courses... Optimal Charge Weight handload consulting

December 16, 2012, 10:00 AM	#4
David Bachelder Senior Member Join Date: August 23, 2011 Location: Trinity, Texas Posts: 403	++++++ to RCBS customer service. They really treat customers well. __________________ David Bachelder Rookie reloader, but learning fast Trinity, Texas I load, 9mm Luger, .40, 38 S&W, .38 Special, .357, .45ACP, .45 Colt, .243 and 30-06

December 15, 2012, 11:00 PM	#3
solocam72 Senior Member Join Date: December 15, 2012 Location: Idaho Posts: 221	I bought RCBS dies for my .257 weatherby and noticed I was getting a scratch on my new brass when I resized, it was coming from the vent hole, it wasn't bad but definately noticable so I contacted them about it and they replaced the sizer die no questions asked! I have been a fan of RCBS since I started handloading in the late 80s early 90s, I just recently purchased the same bench mount priming tool and I really like it!