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Old January 22, 2010, 02:33 PM   #1
Sriracha
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Join Date: October 9, 2005
Location: GA
Posts: 295
+1 S&W service experience

Just wanted report one more data point for you all.

My new 642 had a misaligned barrel. I called S&W about repairs. They answered the phone without putting me on hold and emailed me a FedEx label. I called FedEx, and they showed up at my door in 45 minutes. The gun was back at my door in four business days.

I still have to test whether the gun shoots straight now, but the shipping/return process was surprisingly painless and quick. (Will report back if the repairs were inadequate.)

- Sriracha
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Old January 22, 2010, 04:08 PM   #2
NoSecondBest
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Join Date: December 7, 2009
Location: Western New York
Posts: 862
Sounds like their service is great but their quality control isn't. How could this have gotten out of the factory?
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Old January 23, 2010, 01:36 PM   #3
kingrider
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Join Date: June 16, 2006
Location: NE Ohio
Posts: 51
S+W seems the best for service.Glad they make my favorite revolvers
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