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Remington bolt handles are brazed on. I wouldn't whack it too hard unless you want to break it off.
Turn it muzzle up, squirt a gob of Kroil down the barrel and let it soak. After an overnight soak, work the bolt handle up and down. If it still won't release, unload the magazine by popping the floorplate, box it up and send it back to Remington.
My guess is the extractor jumped out of its groove and has things bound up.
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