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You don't have to make an effort to "stagger load" the magazine. That will happen w/o operator input. As I mentioned in your other post(and jmr40 just did), the follower may have been installed backward.
It is possible an action with feed rails for a magnum caliber or SAUM got used for a standard caliber. If so, there's no recourse other than returning for service.
What is your caliber again?
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