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Yes, that was the problem. Apparently some sort of "conflict" caused by IE11.
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First, as Brian and I noted, it works fine in some IE11 setups, so it's going to be a settings problem and not a categorical IE11 problem.
Go to the menu (gear icon), "Manage Add-ons". Under Add-on Types on the left, pick toolbars and extensions. Disable everything other than adobe flash.
Go to the menu again, then "Compatibility View Settings", and make sure thefiringline.com is not in the list. If there's a long list, perhaps get rid of anything you don't immediately recognize as something you use a lot.
Go to the menu again, then "Internet Options". Click the Security tab. If the internet zone is set to "High", or Custom, that's probably why. I'm not going to be responsible for security problems telling you to reset zones to default (which is Medium-High), but that would likely fix the problem if it's not medium-high already.
The obvious solution is not to use IE. Use Chrome or Firefox.
Seriously. They're better. Using an outdated browser is pointless. If you can't get IE11 working, use something else, not an earlier IE.