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Your experience is very unfortunate. It makes me wonder if Heritage was really ready to jump on the 9-shot bandwagon. I'm old-fashioned enough that the concept behind building a 9-shot six-shooter completely defies logic. And I think enough companies (including Heritage) have been building six shooters long enough to pretty much have gotten it right.
I hope they make it right for you. It ain't rocket science. Heck, my first handgun was a German-made .22LR (not convertible) six shooter that cost me a whopping $25 ... new. It never, ever missed a beat. Sadly, it disappeared during a move some years back and I was bummed out for a good long while when I realized it had gone walkabout.
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