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slotracer577 · December 11, 2007, 06:10 PM

Just wanted to reward a company for good customer service. I recently bought a hornady new generation FL sizer for .223. The die works well and then I ran one shell without any lube, stuck case. I tried to push it out with the decap pin, damaging the expander in the process.
So I called up Hornady to get a new one. The woman on the phone asked what I needed, if I needed the zip pin, then took my shipping info, didnt ask for payment info. A week later the parts showed up, no charge. Now that is what I call customer service. I expected to have to buy one and was pleasantly surprised to have it replaced at no charge.

John

December 11, 2007, 06:10 PM	#1
slotracer577 Member Join Date: December 6, 2007 Posts: 25	Thanks Hornady Just wanted to reward a company for good customer service. I recently bought a hornady new generation FL sizer for .223. The die works well and then I ran one shell without any lube, stuck case. I tried to push it out with the decap pin, damaging the expander in the process. So I called up Hornady to get a new one. The woman on the phone asked what I needed, if I needed the zip pin, then took my shipping info, didnt ask for payment info. A week later the parts showed up, no charge. Now that is what I call customer service. I expected to have to buy one and was pleasantly surprised to have it replaced at no charge. John