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I'm working with the director of customer service and another nice rep named Glen. They sound like they will take good care of me.
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So you actually spoke to the head of customer service at Kahr, yet they still did not issue you a return number?? Just who has to be consulted to give you one? God himself perhaps?
I'm sorry, but I worked in tech support/customer service for many years for both hardware and software manufacturers in the Silicon Valley, and you are NOT receiving good customer service here from Kahr.
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