You can expect one in advance. If you don't get it....I definitely want to know. The job of the Subs group is to make certain you don't miss an issue. Email me name and addy. I can tell you when your subscription is up.
Some day, I'll figure out that a Publisher need not be a Customer Service Rep....'till then, we'll continue to be as responsive to Customer Requests as possible. It's an object lesson in humility and reminds us of the people who really pay the bills.
Rich