I had a problem with Wolf Large Rifle primers failing to fire. I contacted the company, because I wanted to see if it would be safe to pull the primers, or if I would be better off just trying to fire the empty cases in my gun.
(Additional Info: I have never had a problem with Wolf Primers in large or small pistol cases.)
They claim Wolf Primers are a little harder than other primers and a lot of people are getting their firing pins changed. Would this affect me if I pulled all the primers?
At one time Wolf would send new primers or refund the money, but people took advantage of it and they have changed their policy.
What really irritates me is the number of people who seemingly took advantage of a company's goodwill and ruined it for those of us who still have a streak of honesty in us.
Below is part of the e-mail I received from Wolf:
We are sorry to hear about the issues you are experiencing while using our
primers. Unfortunately we only offer a guarantee on our ammunition and no
longer on our primers. This is in part to us being a little too
accommodating with our primer returns.
Sadly we have found that we have been taken advantage of by dishonest
customers; since we are not able to have the primers shipped back to us due
to haz. mat. laws we have to rely on the honesty of our customers and sad to
say they were less then so. Word got out on web forums that WOLF was giving
out refunds without getting primers back, this was posted all over the web,
in return we received over 300 phone calls from various customers claiming
they had thousands of primers they didn't want, this in return caused us to
change our policy. We apologize for the bad news but we can no longer issue
refunds on them.
A few suggestions that may help; you can try and return it to one of the
below distributors and have them call us to verify they received it, if you
can manage to do this and we are able to confirm with one of them that they
received it, we may be able to help, it will be your sole responsibility
however to get them there.
Also; we have found that our primers tend to be
harder then most domestic made primers, allot of our customers are switching
out their firing pins with harder ones, this is allowing them to use our
primers without misfires issues:
Also, I was able to talk with one of their people and he said I could easily pull the primer, but to take precautions. Wrap a rag around the press and wear safety glasses when punching the primer out.... AND go easy.
