The Firing Line Forums - View Single Post

Sriracha · January 22, 2010, 02:33 PM

Just wanted report one more data point for you all.

My new 642 had a misaligned barrel. I called S&W about repairs. They answered the phone without putting me on hold and emailed me a FedEx label. I called FedEx, and they showed up at my door in 45 minutes. The gun was back at my door in four business days.

I still have to test whether the gun shoots straight now, but the shipping/return process was surprisingly painless and quick. (Will report back if the repairs were inadequate.)

- Sriracha

January 22, 2010, 02:33 PM	#1
Sriracha Senior Member Join Date: October 9, 2005 Location: GA Posts: 310	+1 S&W service experience Just wanted report one more data point for you all. My new 642 had a misaligned barrel. I called S&W about repairs. They answered the phone without putting me on hold and emailed me a FedEx label. I called FedEx, and they showed up at my door in 45 minutes. The gun was back at my door in four business days. I still have to test whether the gun shoots straight now, but the shipping/return process was surprisingly painless and quick. (Will report back if the repairs were inadequate.) - Sriracha